Vacancy at The Felix Project
Compliance Team Leader
Salary £ 26,000 - £28,000
Sheffield
Details
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations.
- Manages the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally
- Leads the monitoring of service quality, compliance outcomes and performance against agreed KPIs
- Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement
- Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team
- Identifies operational improvements to compliance processes and team workflows
- Escalates complex compliance issues or risks to senior management when required and supports resolution
- Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
- Experience leading or supervising a customer support or operational team
- Experience managing case work, compliance processes, or quality assurance activities
- Excellent analytical skills with the ability to interpret data, monitor KPIs and drive improvements
- Excellent communication and relationship-building skills with the ability to engage a range of stakeholders
- Sound IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
Benefits
28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to discounts for a wide range of discounts on everyday spends.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club