Clinical Administrator – Patient Liaison

Want to make a difference to Local Lives?

We are an independent local charity based in Bosham, Chichester, offering a wide range of services to support our patients, and their loved ones, who are living with a life limiting or terminal illness.

The work we do makes a real difference to the lives of local people and we support over 330 patients at any one time between our In Patient Unit and Community teams.

Being a Clinical Administrator at St Wilfrid’s

Part-time / Permanent / 22.5 hours per week (9:00am – 5:00pm) / Monday, Tuesday & Wednesday / Office based

This is a people-focused role, supporting patients, their families, loved ones and clinical teams across Community, Family Services, Living Well and the In-Patient Unit.

You will be a key point of contact for patients, carers, families and loved ones, offering a calm, compassionate and professional response to telephone calls. Many conversations will be sensitive in nature, so strong listening skills, clear communication and empathy are essential.

The role also involves a range of administrative and coordination duties to support clinical teams, including:

• Reaching out to newly referred patients to introduce the hospice and guide them through the next steps in their care
• Processing referrals
• Preparing and processing clinical correspondence and letters
• Attending clinical meetings and taking minutes, where medical terminology is used throughout
• Supporting clinical teams with records, documentation and coordination tasks
• Maintaining accurate patient information on clinical systems

This is a busy, fast-paced role where priorities can change throughout the day, requiring good organisation, flexibility and the ability to manage competing demands.

You will work with systems including SystmOne, Affinity, MediViewer, ICE and Microsoft Office. Full training will be provided, however confidence in learning and using digital systems is important.

We are looking for someone who is an excellent communicator, as well as being empathetic, resilient and highly organised, and who works well both independently and as part of a supportive team. This role is key in ensuring patients, families and loved ones receive a coordinated and compassionate service experience.

Qualifications and Experience

• Right to work in the UK
• Experience of working in a busy medical environment, providing administrative support duties
• Proficient in a full range of standard office software including Microsoft Office (Word, Excel and Teams)
• Experience of using clinical databases (SystmOne, Affinity, MediViewer, ICE)
• An understanding of palliative care

Please click here to download and view the full job description

What we offer you

All Hospice employees are offered the following benefits:

• Annual Leave – Our generous holiday entitlement starts at 27 days per year plus bank holidays and increases with service
• Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy
• Employee Assistance Programme (EAP) – Access to free and confidential Virtual GP Advice, Counselling and Legal Support
• Continuation of existing NHS Pension Scheme Membership – And recognition of reckonable service for certain benefits
• Generous Pension – With 7.5% employer contribution for employees not in the NHS pension scheme
• Life Assurance Scheme – Should the worst happen while you’re working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
• Free on site parking – At our beautiful, purpose built Hospice in Bosham
• Subsidised food – Our catering staff provide a range of high quality meals at low prices for all staff members when on site at the Hospice
• Employee discount – In all our community charity shops and eligibility for the Blue Light Card discount scheme

How to Apply

Please complete the form below, where you can add your CV or a completed application form if you prefer.

If you have any queries regarding this vacancy please email us at hradmin@stwh.co.uk or call 01243 755183. Closing date Sunday 7 June 2026. Please note this vacancy may close early if sufficient applications have been received.

Interview Information

Interviews will take place at St Wilfrid’s Hospice, Bosham on 18 and 19 June.

Equality, Diversity and Inclusion at St Wilfrid’s

We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.

We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to help you showcase your skills and abilities. To do this you can email hradmin@stwh.co.uk, call 01243 775302, or pop in and ask at Reception for HR.

We guarantee an interview for candidates with disabilities who meet the essential criteria for the role. As a signatory to the Armed Forces Covenant and member of the Defence Employer Recognition Scheme, we’re also keen to support applications from members of the Armed Forces family. If your Armed Forces‑related circumstances mean that a conventional application and interview process might be difficult, let us know.