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Client Services Coordinator (Front of House)

Queen Mother Hospital

Location:  Hawkshead (nr Potters Bar, Herts)Salary:  £29,329 to £31,930 Per Annum Including London WeightingPermanent / Full TimeClosing Date:  23.59 hours BST on Sunday 31 May 2026Interview Date:  Monday 08 June 2026Reference:  CSS-0115-26

We are seeking an experienced and resourceful Client Services Co-Ordinator for a unique and busy veterinary hospital.

You will have a background in a client facing role, with excellent administration skills (including Microsoft programmes and CRM systems experience), have a keen eye for detail and have reception and accounts experience, to include some of the following tasks greeting clients, handling and processing required client and patient information, identify discrepancies and be able to resolve them quickly and efficiently, processing card/cash payments, and liaising internally with colleagues inclusive of clinical and non-clinical teams and other departments.

You will have superb communication and organisational skills. You will be conscientious and diligent in your work with a professional outlook. You will be confident to discuss sensitive topics and show empathy towards clients.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7:30am-6:00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

 Prospective applicants are encouraged to contact Sue Brown –Customer Care Team Leader on: 01707 666399 or email: smbrown@rvc.ac.uk if they have any questions regarding this vacancy.

Further details:   

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. We therefore encourage you to submit your application as soon as possible.