Client Service Adviser
We are looking for a Client Service Adviser to join Affinity GI in our Stevenage office. Competitive salary and excellent benefits.
Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Stevenage
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Client Service Adviser to join the Affinity GI team in their Stevenage office.
As a Client Service Adviser, you will be ambitious and looking to develop your career in insurance. You will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Why join us?
What you'll be doing
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Ensure all policy administration is dealt with in a professional and timely manner
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Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
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Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
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Provide a proactive and responsive renewal service using best endeavors to retain clients at renewal through promotion of key selling features and effective liaison with insurers
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Underwrite scheme policies within underwriting authority level & referral guidelines
What you'll need to have
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Ability to work in a regulated, compliant and client focused environment
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Organised, resourceful, deadline driven and supportive of the wider team
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Quality orientated with great attention to detail
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Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
What makes you stand out
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Previous customer service experience
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Hold Chartered Insurance Institute Certificate in Insurance
What we offer
28
days annual leave plus bank holidays-
Your birthday off
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Group Personal Pension
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Bonus scheme
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A holiday buy scheme
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An array of health and wellbeing benefits, company cash plan, income protection and life assurance
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Enhanced sick pay and parental leave
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Support and funding toward study and professional qualifications
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Paid time off for volunteering
Hear from the hiring manager
“We're looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
If you need any additional support during the recruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
- Company
- Lloyd & Whyte
- Role
- Broking and Advisory
- Locations
- Stevenage
- Remote status
- Hybrid
- Employment type
- Permanent - Full Time