CEDA Technical Support Officer

Apply before 11.59pm on 30 June 2026.

Job summary

Salary

£23,914.80 - £24,492

Location

Grantham

Workplace

Office based

Contract

Permanent

Hours per week

30

How to apply

You can check for more information and how to apply.

About the role

Technical Support Officer

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.

We are seeking a Technical Support Officer to join our team and provide debt advice support through a range of channels to our debt advisers and caseworkers, who are helping clients who are experiencing consumer related debt (with a focus on energy debt).

This will involve providing caseworkers with technical guidance where needed; undertaking file reviews, observations and feedback sessions with caseworkers; measuring and evaluating file reviews against quality frameworks. The successful applicant will also identify and share best practice with caseworkers and ensure that the training and development needs of caseworkers are identified. They will also develop processes and procedures that improve or sustain the quality of advice given.

Full training will be provided.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.