Casual Reception Administrator & Retail Assistant

About Us:Age UK Leicester Shire & Rutland is more than a Charity; we are a lifeline to older people in our local community. Part of our mission is to support older people in their everyday lives and help them to live independently.

We are recruiting a reliable and organised

Casual Reception Administrator & Retail Assistant to join our team.

Key Responsibilities:

At Age UK Leicester Shire & Rutland, as the first point of contact for our organisation, you will play a crucial role in providing exceptional customer service and administrative support. The ideal candidate will have excellent communication skills, be proficient in office tasks, and have a strong attention to detail. You will also oversee the running of a small charity shop within the area, supporting your colleagues and volunteers.

Customer Service:

• Excellent customer service and interpersonal skills
• Friendly, approachable, and professional manner
• Ability to build positive relationships with customers and visitors
• Confident handling enquiries, complaints, and requests

Communication:

• Strong verbal and written communication skills
• Confident answering telephone calls and responding to emails
• Ability to communicate effectively with customers, colleagues, and external contacts

Reception & Administration;

• Welcoming visitors and managing reception duties
• Scheduling appointments and managing diaries (if required)
• General administrative skills, including filing, data entry, and record keeping
• Proficient in Microsoft Office (Word, Outlook, Excel) and other office systems

Retail Skills:

• Cash handling and operating till systems
• Processing sales
• Merchandising and maintaining attractive product displays
• Stock replenishment and inventory management
• Promote Gift Aid where appropriate

Organisation

• Excellent organisational and time management skills
• Ability to prioritise tasks in a busy environment
• Strong attention to detail and accuracy

 

Teamwork

• Works collaboratively as part of a team
• Willingness to support colleagues across different functions
• Flexible and adaptable to changing priorities

Personal Attributes

• Positive, enthusiastic, and reliable
• Professional presentation
• Self-motivated with a proactive approach
• Calm under pressure and able to multitask

How to Apply: Please submit your CV to jobs@ageukleics.org.uk

Hours:                        Zero Hours                 

Salary:                        £12.71 per hour   

Base:                         Clarence House, 46 Humberstone Gate, Leicester, LE1 3PJ   

Closing date:             31.07.2026           

Interview dates:        TBC  

Reference No.           MW140726  

Age UK Leicester Shire & Rutland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

How to Apply

Download the application form – PDF

Download the application form – Microsoft Word document

Download the equal opportunities monitoring form – PDF

Download the equal opportunities monitoring form – Microsoft Word document

Download the disability information

Please return the completed forms by email to jobs@ageukleics.org.uk

If you do need to send hard copies please mark the envelope Private & Confidential, and post it to:

Human Resources,Age UK Leicester Shire & Rutland,Lansdowne House,113 Princess Rd East,Leicester,LE1 7LA