Casual Lifeguard

Job Description

The Post in Context

The key purpose of this post is to maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.

Customer Service

The priorities of the Lifeguards are:

1. To provide a friendly and efficient service to all customers.
2. To pro-actively provide information to promote the centre to the public at all times.
3. To respond positively to customer enquiries.

General Tasks

• To clean all areas of the centre, including pool hall, changing rooms, halls, gym, toilets, showers, storeroom and drains to ensure exceptional standards of hygiene and cleanliness.
• To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities.
• To assist with the delivery of continuous improvement plans.
• To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to.
• To be diligent about compliance with the Trust’s Health and Safety Policy.
• To take on relevant responsibilities during Emergency Procedures.
• To set up equipment as required.
• To work on reception as required.
• To sell memberships as required.

General Tasks – Wet Side

• To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary life-saving operations and apply First Aid as needed.
• To supervise changing rooms, showers and associated areas.
• To make and record periodic checks on chemical levels of the pool water and report to a Duty Manager should it fail to meet the required standards.
• To ensure the day to day preparation of the pool facilities for swimming lessons, special water activities and private parties.
• To assist the Duty Manager in organising special water activities for children during the school holidays.
• To maintain a National Pool Lifeguard Qualification including attendance at staff training on a monthly basis.

 Other Duties

• To carry out other duties as required.
• To adhere to Hillbrow Health and Wellbeing’s policies and procedures.

Personal Specification

Profile (Essential)

• Good interpersonal abilities
• Able to understand hazards related to pool conditions
• Tact and diplomacy when dealing with customers who are breaking the rules
• Ability to stay calm under extreme circumstances
• Excellent observation skills
• Quick reaction in dangerous situations
• Customer focused
• Driven and Enthusiastic
• Passion for providing exceptional service
• Team Player

Experience (Essential)

• Similar work environment

Qualifications (Essential)

• NPLQ

Qualifications (Desirable)

• Knowledge of COSHH regulations
• Coaching Qualification
• First Aid Certificate

Other (Essential)

• To be flexible to the changing demands of the business
• To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.