Job Description
The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor).
The priority of the Barista is to provide a friendly and efficient full service to all of its customers at all times.
Summary of Main Duties
- Adherence to Wave Active standards.
- Maintaining the opening times and operational standards as agreed.
- To provide customers with prompt and efficient service and suitable product alternatives whenever required.
- Full communication must be given to all our customers to inform them of any changes in our service.
- Engaging with all our customers and aim to exceed the customers’ needs and expectations.
Personal Specification
- Barista experience is desirable but not essential as full training will be given.
- To have or be able to obtain L2 Food Hygiene Certificate and COSHH in kitchen.
- To be flexible to the changing demands of the business.
- To be able to follow Wave Active Limited Policies and Procedures.
- Availability weekdays until 18:30
Job Description
The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor).
This role is central to providing a friendly, safe and efficient service to all of our customers at the leisure centre. As such it is vital that the post holder is an inspirational role model at all times, leading and motivating their teams as they strive to deliver excellence in all areas of operating a busy centre.
Summary of Main Duties
As Duty Manager you will lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer’s experience with Wave so that Wave becomes the leisure destination of choice for the communities in which it works.
There are seven key areas of the Duty Managers Role;
- Staffing and Staff Management.
- Health and Safety.
- Finance.
- Programming.
- Performance.
- Marketing and Sales.
- Cleanliness and Maintenance.
Personal Specification
- Customer focused
- Driven and Enthusiastic
- Passion for providing exceptional service
- Can do attitude
- Pro-active
- Team Player
- Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities.
- Previous experience of work in a customer focussed service delivery environment.
- Cash handling/reconciliation and experience of following financial systems.
- Able to calculate figures for a wide range of applications.
- To hold or to be able to obtain a National Pool Lifeguard Qualification (NPLQ)
- Current First Aid Certificate
- Pool Plant Operators Qualification
- Coaching qualification in one or more sports
- Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances.
- Good organisational skills.
- Leadership and coaching experience.
- Excellent time management.
- Experience of recruiting, training and developing staff.
- Familiarity with Microsoft Office applications.
- To be flexible to the changing demands of the business.
- To be able to follow Wave Active Limited Policies and Procedures.