Casual Cafe Assistant

Job Description

Background

Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles.

Our purpose is “Inspiring Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”.

Managing a number of leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we are passionate about providing opportunities that support individuals to gain, regain or maintain: health, fitness, and wellbeing.

Offering a range of activities across our facilities and multifunctional spaces, our team is dedicated to creating an approachable environment enabling individuals to prioritise their health and wellbeing journey.

As a charity, formed in 2006, Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of: facility developments, refurbishments, employment opportunities, new programmes of activity and to support those with health conditions to make health improvements.

Summary of Main Duties

Customer Service

The priority of the Cafe staff is to provide a friendly and efficient full service to all of its customers at all times which means:

1. Adherence to Wave Active standards.
2. Maintaining the opening times and operational standards as agreed.
3. To provide customers with prompt and efficient service and suitable product alternatives whenever required.
4. Full communication must be given to all our customers to inform them of any changes in our service, when required e.g. delay on food service.
5. Always be in full Wave uniform and well presented.
6. Engaging with all our customers and aim to exceed the customers’ needs and expectations.

Operation

1. Carry out all operational procedures of the Café and vending machines to the Café agreed standards.
2. To assist with catered functions at the Centre as and when required.
3. Report any faults immediately to the Food & Beverage Manager or Operations Manager in Food & Beverage Managers
4. To ensure that all food and drink preparation is done in line with brand standards.
5. To place food supply orders when required.
6. To ensure all deliveries received are checked and only signed for if correct.
7. To ensure all food deliveries are delivered within standard guidelines and the produce is to expected standard. Report any supplier issues to Food & Beverage Manager immediately.

Administration

1. Maintain daily standards of cleanliness of the café, kitchen, storerooms, seating area and equipment, and report areas for concern to the Food & Beverage Manager or Operations Manager
2. Be Responsible, while on duty, for the security of the Café and its contents

Financial

1. To follow financial procedures including the collection of cash
2. Report all deficiencies without delay to the Food & Beverage Manager or Operations Manager.
3. Responsible for accurate handling of cash.

Health and Safety

1. To exercise due care in respect of catering equipment, premises and users in accordance with the Health & Safety at Work Act and Wave Active’s Health & Safety Policy
2. To have or be able to obtain L2 Food Hygiene Certificate and COSHH in kitchen & food allergy.
3. To follow the set guidelines from Food standards agency from the ‘Safer food, better business guide’.
4. Personal Hygiene and presentation must be maintained at all times. This includes Hair tided up & clean uniform.

Maintenance

1. Notify the Food & Beverage Manager or Operations Manager of any faults or damaged equipment.
2. Ensure the Cafe areas are clean, safe and hygienic at all times and that adequate security measures are taken.
3. Carry out cleaning duties following a task list of what needs to be cleaned, when it needs to be done and with what cleaning materials.

Other Duties

1. To carry out other duties as required.
2. To adhere to Wave Active Limited’s policies and procedures.