Casework Coordinator

Are you passionate about supporting people in crisis? Do you thrive in a fast-paced, caring environment? As a

• Providing advocacy on welfare, housing, health and asylum support.
  
• Coordinating destitution and practical support services.
  
• Supporting and managing volunteers to contribute to the delivery of high-quality casework services, as this area of work develops.
  
• Building relationships with external partners to ensure holistic support for service users.

• Experience delivering casework to vulnerable clients, ideally within refugee or asylum contexts.
  
• Strong communication skills, including working with interpreters and diverse communities.
  
• The ability to manage volunteers and work collaboratively in a high-pressure environment.
  
• Knowledge of asylum seekers’ rights and entitlements, and how to advocate effectively.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) pro rata plus the option to buy extra leave.
• Pension Scheme:Up to 6% contributory pension.
• Recognition Platform:Managers can reward great work with retail vouchers.
• Discounts:Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development:A range of career and learning opportunities.
• Will Writing Service:Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.