Business Analyst - Automation & AI Enablement
About Us
We are proud to hold the Investors in People Gold accreditation and to be recognised by The Sunday Times as one of the Best Places to Work. This reflects our commitment to fostering an environment where both emerging and experienced talent can continuously learn, develop, and grow.
The Role
This position will work across all Service Lines and support functions to identify, design, and implement process improvements, workflow automation, and AI-enabled solutions. The role will partner closely with Service Line Heads, and the wider Technology Team, to deliver measurable efficiencies, improved client service, and scalable ways of working.
The overall purpose of the position is to enable greater productivity and consistency across the firm by mapping end-to-end processes, identifying automation opportunities, defining requirements, and supporting delivery of workflow automation and AI-enabled solutions.
Key responsibilities will include:
Stakeholder Engagement & Discovery
- Planning and facilitating discovery workshops, interviews and working sessions across Service Lines and support functions
- Eliciting and clarifying pain points, constraints, risks, data needs, and desired outcomes
- Building trusted relationships with stakeholders at all levels and maintaining clear communication throughout delivery
Process Analysis & Documentation
- Documenting end-to-end processes using appropriate mapping techniques (e.g. flowcharts, swimlanes and BPMN)
- Producing clear “As-Is” and “To-Be” process maps, including decision points, exceptions, controls, and handoffs
- Identifying inefficiencies, duplication, bottlenecks, rework, and control gaps; and recommending pragmatic improvements
Automation & AI Enablement
- Identifying and assessing opportunities for workflow automation, task automation, and system integration
- Collaborating with the Technology Team to translate business needs into implementable solutions and backlogs
- Supporting the adoption of AI tools (e.g. Copilot / GenAI-enabled workflows) to improve drafting, summarisation, triage, search, and reporting
- Defining guardrails for AI usage in line with firm policies, data protection, and client confidentiality
Requirements, Delivery Support & Benefits
- Defining requirements, user stories, acceptance criteria, success measures, and benefits cases;
- Supporting solution design, prioritisation and delivery planning with Technology and other Service Lines
- Co-ordinating and / or supporting with testing (UAT), training, communications, and rollout activities
- Tracking benefits and outcomes (time saved, error reduction, cycle-time improvements, client experience uplift)
Continuous Improvement & Knowledge Management
- Maintaining process documentation and ensuring solutions are operationalised and owned by the firm
- Identifying opportunities to standardise and reuse patterns across Service Lines (templates, workflows, prompts, controls)
- Contributing to a pipeline of automation / AI opportunities and supporting with continuous improvement governance
The Candidate
Essential
- Proven experience as a Business Analyst / Process Analyst / Business Systems Analyst or similar role
- Strong facilitation skills with experience running workshops and stakeholder interviews
- Ability to document processes clearly (As-Is / To-Be) and translate them into requirements
- Demonstrable experience working with technology / IT teams to deliver change
- Excellent analytical and problem-solving skills; pragmatic, outcomes-focused approach
- Strong written and verbal communication; ability to tailor messaging for different audiences
- Comfortable working across multiple Service Lines and managing competing priorities
Desirable
- Experience in professional services (accountancy, legal, consulting, financial services)
- Experience with workflow automation, RPA, low-code platforms and / or system integrations
- Exposure to AI tools (e.g. Microsoft Copilot) and AI-enabled productivity practices
- Familiarity with Agile delivery (user stories, backlog management) and / or Lean / Six Sigma methods
- Relevant qualifications (e.g. BCS Business Analysis, IIBA, Lean Six Sigma, Agile / Scrum)
The Benefits
- Smart Working Policy, giving you the ability to balance home and remote working
- Employee Assistance Programme (24/7 confidential support for wellbeing and health)
- Paid flu jabs and eye tests
- Introductory Commission Scheme (financial reward if you refer a new client)
- Paid professional membership fees
When you're with us... we're with you.