Location: Remote with regular travel to Chelwood Gate, East Sussex.
Work pattern: 35 hours per week, Monday to Friday (very occasional weekend working may be required)
Salary: Up to £28,454.94 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Branch Support Unit Advisor:
Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes
Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits
Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams
About the Branch Support Unit team:
We sit within the Central Operations team
Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres
We currently have a team of 8 and one team leader
What we’re looking for in our Branch Support Unit Advisor:
Lives within regular commuting distance of Chelwood Gate, RH17 7TT
Administration experience preferably within an office environment
A customer service background with experience interacting with members of the public
Proven ability to multi-task and work on own initiative, accurately and under pressur
A confident communicator, particularly using the telephone
Strong Microsoft Office knowledge including Word and Excel
A full UK driving licence and access to a vehicle
Able to travel away from home with some overnights
What we can offer you:
Health and wellbeing support to help you stay well while working remotely
Flexible working options to support a healthy work–life balance
Ongoing learning and development to help you build your skills and grow your career
26 days’ annual leave plus bank holidays, increasing with service
A competitive contributory pension scheme and life assurance for peace of mind
Additional support such as eye care vouchers and confidential employee advice services
Access to discounted pet insurance to help care for your pet’s health
Applications may close before the deadline, so please apply early to avoid disappointment.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview & Task via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.
Redacted CVs may be accepted by exception.
We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.
Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.