Box Office Supervisor

We are looking for  a Box Office Supervisor to join the Box Office team on a full time permanent contract  (BECTU).  

The Supervisors play a key role in maintaining the core functions of the department: systems, inventory management, sales and customer service. Working closely with the management team, they ensure a first-class experience for customers in respect of ticket sales, membership and other services offered by the Box Office. They are a first line of support for the Sales Assistants, as well as providing ticketing setup services for the Box Office and other departments at the National Theatre.

This role also supports effective control of ticket inventory and customer service for all performances, being an important point of contact for internal and external stakeholders.

They help provide a consistent Box Office management presence across the six-day week and in the absence of the other members of the management team.

The successful candidates will have the following:  

• Excellent experience and wide knowledge of the use of Contact Centre and Customer
• Relationship Management systems (Experience in the Tessitura CRM System is desirable, however training will be provided)
• Motivated by being part of a team ensuring the high performance of the Box Office, identifying and achieving sales targets and promoting service and system improvements
• Confident and experienced in supporting and coaching team members to contribute to a successful operation and adapt to new initiatives
• A proven problem-solver with effective communication and customer service skills

If that sounds like you, then we would love to hear from you!

Download the Job Description here 

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Working with us will give you..

• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development Programmes via e-learning platform, and specialist in-person training relating to role
• Access to interest-free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family Friendly policies including Family leave and Support leave
• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On-site staff canteen and social facilities
• On-site occupational health support
• In-house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash-back-on-spending card

Please note

The closing date for the receipt of a completed application is Monday 13th July 2026 at 12 noon 

We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.