Jobs

Box Office Assistants (Edinburgh International Book Festival)

Apply by Sunday 24 May at 23:55 for this full-time, temporary position based in Edinburgh.

Edinburgh International Book Festival is looking for enthusiastic and motivated box office assistants for this summer’s Edinburgh International Book Festival.

During August, the Box Office team are based in the Edinburgh Futures Institute, Lauriston Place, Edinburgh. They operate a box office counter and a telephone room. During the Festival the Box Office is usually open 09:30-21:00 daily, but occasionally stays open later depending on the timing of the last event. Box Office Assistants may also be asked to cover the Access and Information Desk as required. Box Office Assistants may also assist with chatroom moderation for their digital events.

This is an ideal opportunity for individuals who wish to build on their existing box office and customer service skills in a high-pressure festival environment. Excellent customer service and communication skills, enthusiasm, and an ability to work effectively as part of a small team are all essential for this role.

Essential:

• Experience of working in a Box Office or customer-facing role in a Festival or arts venue
• Commitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone.
• Strong communications skills and the ability to interact with a wide range of people
• Excellent attention to detail
• An enthusiastic personality and a flexible, positive attitude
• The ability to remain calm and focused under pressure
• The ability to work as part of a team
• Previous experience of cash handling procedures
• Strong IT skills

Desirable:

• Previous experience using Spektrix ticketing system
• Experience in a festival or arts venue
• Passionate about literature and the arts

Contract: Full-time (42 hours per week), temporary. Contract dates Wednesday 12 August – Sunday 30 August 2026

Location: Edinburgh City

Pay Rate: £13.45 per hour + holiday pay.

For further information and to apply, please visit the Edinburgh International Book Festival website.