Head Office
Bookings Manager
Bookings ManagerGuildford Hospital | Fixed-Term | Full Time
Up to £32,000 depending on skills and experience.
37.5 hours per week
Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.
We are seeking an experienced and highly organised Bookings Manager to join our team on a fixed-term basis to provide maternity cover. This is a critical role responsible for overseeing the end-to-end bookings function, ensuring the smooth coordination of inpatient and outpatient scheduling while maintaining high standards of service delivery and operational efficiency. This role plays a vital part in ensuring continuity of service, team leadership, and operational performance during a period of internal transition. You will be instrumental in maintaining service quality, supporting staff, and safeguarding the hospital’s financial integrity.
Key Responsibilities:
Manage daily inpatient and outpatient booking activity (c. 250+ outpatients per day and c. 450 inpatient/day case bookings per month)
Lead and support the bookings team, including rota management, performance monitoring, and ensuring adequate service coverage
Oversee the pre-authorisation process, ensuring accuracy, timeliness, and compliance to prevent treatment delays and protect revenue
Monitor and drive performance against key KPIs related to patient flow and booking volumes
Maintain high standards of patient service and operational quality
About You:
Proven experience in a healthcare bookings or patient services management role
Strong leadership and team management skills
Highly organised with excellent attention to detail
Ability to manage competing priorities in a fast-paced environment
Solid understanding of pre-authorisation processes and their impact on service delivery and income
Helping you feel good.
Join Nuffield Health and create the future you want, today.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
Cycle to Work Scheme
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.