Billingham Forum Duty Manager

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DUTY MANAGER – Billingham Forum

Job Reference: 817

Billingham Forum – 37 hours per week, £17.08 – £32,952.00 per annum

We are seeking an ambitious and talented professional to join our team, with excellent leadership, communication and management skills. We are looking for a Duty Manager with high standards and a commitment to service excellence, who wishes to develop their career by taking responsibility for overseeing the full operational management in the day- to-day running of Billingham Forum.

THE COMPANY

Tees Active is a charitable leisure trust that invests ‘every single penny’ of profit into providing a variety of exciting and rewarding leisure activities, to enable the local community to lead a healthier, happier and more active life.

Based in the community, our modern facilities, including state-of-the-art fitness clubs, an international standard White-Water Centre and the North East’s leading Ice Arena, provide the perfect environment for Tees Active to promote physical activity with the aim of inspiring active lifestyles, improving health and wellbeing and building stronger communities.

With over 250 team members Tees Active are committed to workforce training and personal development and the successful candidate will apply their knowledge, experience and training to play an integral part in the future success of Tees Active.

BILLINGHAM FORUM

Billingham Forum is one of the most iconic leisure destinations in the Northeast. This wet and dry community facility has: 3 swimming pools, the North East’s leading Ice Arena, extensive, modern health and fitness provision, including sauna and steam room facilities and several activity and meeting rooms. The venue also boasts Go Climb, an interactive climbing wall experience.

THE ROLE

You will deliver an excellent customer service, through effective supervision and leadership of all operational team members. You will ensure the smooth running of the centre’s day-to-day activities and programme, acting as the primary point for solving customer and employee issues, whilst being responsible for the security, cleanliness, health and safety of the building and everyone in it. You will be responsible for the opening and closing of the centre and take responsibility for ensuring the Forum remains a safe, smart, fully functioning community space during opening hours.

Hours of work will cover the full operating hours Monday to Sunday, working on a three-week shift pattern.

We are committed to safeguarding and therefore the post is subject to an enhanced DBS check.

ABOUT YOU

This varied and challenging role requires pace, energy, resilience and high standards. You will need to be customer-focussed, an effective leader and be able to deal with complex customer and facilities issues. Previous employee supervision and a minimum of twelve months experience in a supervisory role is essential.

You must have or be willing to attain on appointment:

· a National Pool Lifeguard Qualification,

· a National Pool Plant Operators certificate

· a First Aid at Work qualification

· RLSS National Pool Lifeguard Trainer Assessor qualification

· Management/supervisory qualification

INFORMAL DISCUSSION

For an informal discussion, please contact Anne Restall (General Manager), on 01642 528575 or Paulina Banaszek (Deputy General Manager) on 01642 528141.

BENEFITS

As well as the opportunity to progress your career and experience within Leisure, you will gain access to a variety of team benefits that you can enjoy throughout your time with us – it’s one of the ways we show how much we value you and your role within the organisation. Team benefits are split into two areas, MyPERKS and MyHEALTH and include:

· Free or discounted activities for you to keep active with Tees Active*

· Discount on various Tees Active activities for your immediate family to enjoy

· Discount with local businesses and services

· Recruitment referral incentive scheme

· A range of health and wellbeing services to keep you at your fit and healthy best*

· Access to exclusive rewards and discounts with over 500 national big brand retailers*

* The above benefits apply for contracted posts.

TO APPLY

To be part of this successful organisation, please download an application via: www.teesactive.co.uk/careers

Closing date: 4.00pm Thursday 07 May 2026

Interview Date: Friday 22 May 2026

Please quote Reference: 817

Completed applications should be uploaded via the apply link at www.teesactive.co.uk/careers or to recruitment@teesactive.co.uk or by post to: HR Team, Redheugh House, 3rd Floor, Thornaby Place, Thornaby, Stockton-on-Tees, TS17 6SG.

C.V.s will not be considered.

If we have not contacted you within 6 weeks of the closing date, we would thank you for you

Location: Billingham Forum Town Centre, The Causeway, Stockton-on-Tees, Billingham TS23 2LJ

Created date: April 16, 2026

Closing date: May 7, 2026

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