Bank Recovery Worker
Job Introduction
Phoenix House is a newly refurbished, stunning Edwardian property in South Manchester, offering a high‑quality therapeutic living environment for adults with mild to moderate mental health needs and learning disabilities. The house accommodates five residents, each with their own room within a safe, supportive, and recovery‑focused shared home.
This innovative service supports adults—many with histories of trauma or criminal justice involvement—to rebuild stability, improve mental health, develop independence, and safely reintegrate into the community. Outcomes include improved wellbeing, reduced risk, enhanced life skills, and meaningful progress towards independent living within 18–24 months.
Our approach is:
- Person‑centred
- Trauma‑informed
- Strengths‑based
- Focused on recovery and empowerment
Role Responsibility
As a Recovery Worker, you will work at the heart of the new Phoenix House team, helping to shape the therapeutic culture of this flagship service. You will support residents to achieve sustainable recovery, develop independence, and make positive life changes.
Key Responsibilities
You will:
- Provide daily emotional and practical support within a calm, therapeutic, homely environment
- Deliver structured key‑working sessions that promote recovery, resilience, and wellbeing
- Support residents to build independent living skills, routines, and confidence
- Work collaboratively with Manchester City Council, Probation Services, Positive Pathways Social Workers, mental health and substance use professionals
- Support risk management processes including safeguarding, MAPPA, and personalised support planning
- Promote community integration, education, volunteering, and healthy social networks
- Contribute to maintaining a positive, safe, and enabling shared living environment
- Keep accurate records and uphold high quality standards
- Model the values and culture of a newly established, high‑quality supported accommodation service
The Ideal Candidate
You’ll be someone who brings compassion, consistency, and emotional resilience to your role. You understand the value of relationships, structure, and stability in someone’s recovery.
Essential:
- Experience supporting people with mental health needs, learning disabilities, or complex backgrounds
- Understanding of trauma‑informed care and strength‑based approaches
- Ability to support individuals with varied risk profiles and complex life experiences
- Good communication, empathy, and teamwork skills
- Ability to remain calm, supportive, and professional in challenging situations
Desirable:
- Experience in supported accommodation, recovery services, or forensic pathways
- Knowledge of criminal justice systems, probation, or MAPPA
Relevant care or mental health qualification
About us
What Benefits Will I Receive?
Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that – being employed by Turning Point will also give you access to many of our rewards!
Your annual leave entitlement will accrue as you work, to the equivalent of 29 days a year.
Turning Point