Details

Bank Coordinator

Fixed-Term Bank Coordinator position available!

Job description

An exciting opportunity to join Certitude as a Bank Coordinator as we continue to grow.

Salary: £30,660 per annum

Hours: 37.5 hours

Job Type: Fixed Term – Full time (Until May 2027)

Location: Balham & Working from Home – Hybrid working

Interview Dates: 5 and 6 May 2026

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The role of a Bank Coordinator is to provide support to Bank Workers during the recruitment and selection process, onboarding, ongoing support with queries, co-ordinating completion of training, engaging with bank workers and utilising reporting available from our e-rota and HRIS systems.

Duties will include:

• To develop relationships with operational colleagues and build knowledge of services across Certitude.
• To develop specialist knowledge of temporary staffing requirements for Certitude, and how bank workers can support service delivery on our contracts alongside having a good understanding of HR practice and Certitude’s policies and procedures.
• To provide support and guidance to bank workers, maintaining accurate records of that process and escalating any issues that are necessary to line manager, HR colleagues or other managers as needed.
• To provide first line customer support for internal and external stakeholders on all aspects of the Bank Service including supporting queries with pay.
• To maintain accurate and up to date records in relation to the administration and usage of Bank workers using specific IT systems.

About you

To be a Bank Coordinator at Certitude, the following are essential:

• Experience of building a rapport and communicating effectively with a range of people.
• Experience of using computer systems including the Microsoft packages.
• Ability to manage multiple tasks and a complex workload effectively.
• Ability to establish and maintain good relationships across a wide range of people.
• Ability to work independently.

To read more about the role and the full person specification, please click on the link on the left of this advert, titled ‘Job Description and Person Specification’.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our  website and visit our 

page. You can also learn about us through our

work for us

.

Values and Behaviours

Do you want to be a Bank Coordinator at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification is attached to this advert. If you have any questions, please email recruitment@certitude.org.uk

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

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