Assistant Store Manager RET005

Vacancy Type

Full Time / Permanent

Location

St Vincent's Revive Sunderland, HWRC, Pallion Industrial Estate, Pallion, SR4 6SN

Salary

£26,676 per annum

Application Deadline

Sunday, August 9, 2026

Job Advert

About the Role

We are looking for an enthusiastic and motivated full-time (37.5 hours per week)

Assistant Store Managerto join our Revive Sunderland team. This is an exciting opportunity for an experienced retailer who is passionate about delivering excellent customer service, supporting volunteers and helping to make a real difference within the local community.

Reporting to the

Store Manager, you will play a key role in the day-to-day running of the shop, helping to maximise sales, Gift Aid income and donated stock while ensuring the store is safe, welcoming and well presented.

Working closely with the Store Manager, volunteers and colleagues across the Society, you'll help deliver commercial success by driving sales, maintaining high retail standards and supporting the recruitment and development of volunteers. You'll also contribute to community engagement, fundraising activities and the continued growth of the store.

This is a varied and rewarding role where no two days are the same. You'll combine excellent retail skills with strong people management and a passion for charity retail, helping to generate vital income that enables the St Vincent de Paul Society to continue supporting people experiencing poverty and hardship.

Key Responsibilities

• Support the Store Manager in achieving sales, profit and Gift Aid targets, ensuring costs are managed within agreed budgets.
• Maximise store income through effective merchandising, stock rotation and making the best use of available sales space.
• Support the generation of quality donated stock from the local community.
• Deliver an outstanding customer experience by maintaining high standards of service and presentation throughout the store.
• Assist with the recruitment, induction, training and retention of volunteers, creating a positive and inclusive team environment.
• Support stock management, including sorting, pricing, replenishment and rotation to maximise sales opportunities.
• Complete daily cash reconciliation, banking and cash handling procedures accurately and securely.
• Ensure compliance with all Society policies, retail procedures and relevant health and safety legislation.
• Act as a key holder and undertake Fire Marshal responsibilities where required.
• Contribute to local fundraising initiatives, community events and partnership working with SVP members and local organisations.
• Support the development of the store's social media presence and online sales activity where appropriate.
• Monitor retail performance against agreed KPIs and provide information and reports as required.
• Complete mandatory and role-specific training to support continuous professional development.
• Work collaboratively with colleagues across the wider Retail and Society teams to ensure the smooth and effective operation of the store.

About You

Essential Criteria

• Previous retail experience within a busy retail environment.
• Proven track record of achieving sales targets and delivering commercial results.
• Excellent customer service skills with a passion for delivering a positive customer experience.
• Strong communication and interpersonal skills, with the ability to build effective relationships with customers, volunteers and colleagues.
• Good organisational skills with the ability to prioritise workloads and manage competing demands.
• Experience using retail till or cash handling systems.
• Good IT skills, including Microsoft Office applications.
• A proactive and flexible approach with the ability to work independently and as part of a team.
• Empathy with, and commitment to, the aims, values and mission of the St Vincent de Paul Society.

Desirable Criteria

• Experience working within charity retail.
• Experience recruiting, training or managing volunteers.
• Knowledge of visual merchandising and retail presentation.
• Experience using EPOS systems.
• Experience of Gift Aid, online selling and social media.
• Understanding of reuse, recycling and sustainability within a retail environment.
• Experience of working with KPIs and analysing sales performance.
• Knowledge of health and safety requirements within a retail setting.

Additional Information

This role includes key holding responsibilities and may require occasional attendance at fundraising and community events outside normal trading hours.

The role may also involve supervising young volunteers. Where the duties meet the relevant legal criteria, the successful applicant may be required to undergo an Enhanced DBS check with Children's Barred List check.

Why Join Us?

You’ll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. We offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.

Key Dates & Additional Info

• Closing Date:9th August 2026
• Interviews:W/C 17th August 2026

We welcome applicants from all backgrounds. Whilst we ask that staff have sympathy with Christian values,

we celebrate and value people of all faiths or none -diversity and inclusion are at the heart of who we are.

If you have any questions or would like to know more about the role, feel free to contact our friendly HR Team on

0207 703 3030 (option 5).

Please note: If you haven’t heard from us within four weeks of your application, unfortunately, you have not been successful on this occasion. We encourage early applications as we may close the listing early if we receive a high volume of interest.

About the SVP

The

St Vincent de Paul Society (SVP)has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. We are dedicated to tackling poverty in all its forms by offering practical, person-to-person support to those in need. Our mission is rooted in dignity, compassion, and respect - serving anyone, regardless of faith, race, gender, or background.

Join us in making a real difference -

your skills could help transform lives.

Job Profile

Job Profile document