Job Description	Assistant Shop Manager
Responsible to	Shop Manager

Job Purpose

To effectively manage the day to day activities of the relevant shop ensuring donated goods are merchandised effectively to maximise sales. To ensure the gift aid is managed and implemented to standard with staff and volunteer training and review To manage the volunteers ensuring their development and safety through regular reviews and training To ensure the safety of the premises by managing the safety and risk in the shop To be flexible in your approach to managing and staffing the shop, developing a flexible committed team to support the wider retail team when required

Values	The post holder wil hold and engage with our organisational values; Compassion
	Together
	Excellence Accountability
	Actively Engaged Respect
	Empathy
Meaningful

Oakhaven

Main Dutie Main duties:
and Responsib ities	To be flexible in your working patterns to lead by example, to work in your shop and other local shops when the business requires To support the recruitment of sufficient volunteers for the operation of the shop usir
	creative ideas to keep the volunteers engage and to recruit new volunteers To create the right environment to attract sufficient volunteers, happy, bright, safe energet environment
	To manage volunteers, ensuring adequate cover at alltimes To develop the team of staff and volunteers through regular training events in store
	Encourage all volunteers to attend annual mandatory health and safety (including fire and moving and handling) training sessions.
	To notify Volunteer Services of any volunteers who leave To manage all donated goods in accordance with standard procedure to maximise sales
	income To ensure the cashing up procedures are carried out at the end of each business day and the takings are banked correctly in line with procedure
	To manage stock levels and operate an on time culling process to manage deliveries effectively To engage with the delivery teams to ensure stock levels are maximised with new lines every week To be competent in the use of Cybertil at the point of sale, back office and gift aid administration To report allincidents and near misses on the Vantage portal To understand the risk assessments and update when required

Oakhaven

General	Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal
	development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep
information.	up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data
	Protection Act and ensure compliance in safeguarding confidential Infection Control - All employees must follow consistently high standards in the prevention and control of infection including
	adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current
	Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Confidentiality – To be aware of the confidential nature of
	hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take
	personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice.

OAKHAVEN HOSPICE

Notes

The post-holder may have access to confidential data on staff, patients and services within the hospice.
Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal.

The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate.

The post-holder will be the subject of regular annual appraisal and objectives.

• The post-holder will be expected to produce work to a high standard and to promote quality at all times.

The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration.

The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures.

The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures.

The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Oakhaven Hospice is a non-smoking building and this is to be observed at all times.

Personal specification
Requirement	Essential	Desirable
Education,Training andQualifications		Maths and English Grade Cor equivalent or relevantexperience.
Skills andExperience	Experience of working in a Retail environmentExcellent Customer service skillsBasic knowledge of retail EPOS systems	Knowledge of fashionbrandsExperience of dealing withvolunteersExperience of moving andhandling heavy/awkwarditemsExperience of working incharity retailBasic knowledge of retailGift Aid schemes
PersonalAttributes	Able to demonstrate Oakhaven's valuesEnthusiasm, commitment and energy and awilingness, where necessary, to work outsidenormal working hours.Team playerGood social skillsGood communicator
Other	Able to perform physical aspects of the role.

The ‘Why’ of Oakhaven

PERSONAL VALUES

We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with.

Compassion

We show compassion when

we act with understanding and work cooperatively with others.

We treat each individual as

unique, valuing them without distinction or judgement

Accountability

Respect

We continually learn from

our experiences and use this understanding to develop services and maintain

We treat and communicate

with our team members, patients and community with mutual respect, recognising the importance

We take responsibility for our

decisions and actions, alongside creating a culture of

We value the diversity of

others in both opinion and culture and do not dismiss what we do not understand

We demonstrate awareness

Empathy

of an individual's situation from their perspective and respond compassionately in

We listen and help people

based on their individual needs

ORGANISATIONAL VALUES

Together

We work as one team across

Oakhaven and share our knowledge, skills and experience with others to

Excellence

We strive for a professional,

high quality service which is responsive to need and works to ethical, sound and best

We demonstrate a belief in

Actively

the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and

engaged

We are aware of the value

We make the best use of

Meaningful

resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent

and impact Oakhaven can have on individuals, teams, organisation and the

We reflect and act on constructive feedback from others in order to

We respond positively to new

ideas and approaches and propose solutions when faced with

and actions can affect a person’s

As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of aTEAM.