Assistant Shop Manager

Title: Assistant Shop Manager

Responsible to: Shop Manager 

Responsible for: Volunteers

Hours: 15 hours per week working 9am-5pm Monday to Sunday

Pay: £12.85 per hour

Contract Type: Fixed Term Contract (3 months)

Location: Glossop Lighthouse Charity Shop

Purpose of the Job 

As assistant shop manager you will assist and support your shop manager to motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will ensure the effective day to day running of the Lighthouse shop, assisting the manager in achieving agreed sales targets, maximising profit and providing effective support of volunteers in accordance with Valley CiDS standards and policies.

Key Roles & Responsibilities

People Management

• Supporting your manager in all aspects of volunteer recruitment, assisting as and when required ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
• Assist the shop manager to organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
• To take responsibility for the overall running of the shop and volunteers in the shop managers absence.

Sales and Profit

• Work with the shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
• Assist the shop manager to effectively analyse financial data relating to sales performance using the Kudos reporting system.
• Support your shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
• Generate additional income using local partnerships and appropriate social media platforms.

Stock Management

• To work with the shop manager to effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
• Ensure high levels of cleanliness are consistently maintained.

PERSON SPECIFICATION

Essential Criteria

• Previous experience in a retail/customer centric environment including the use of EPOS systems
• Previous experience of communicating with a diverse customer base
• Ability to motivate, inspire and work as a team
• Good standard of numeracy
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness
• Must be able to work weekends & Bank Holidays as and when necessary
• Ability to use Microsoft office packages

Desirable Criteria

• Experience of working with volunteers
• Experience within Charity Shops

Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop.

Safer Recruitment

Benefits

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts
• Christmas Saver Scheme
• Company Events