Assertive Outreach Worker - Pembrokeshire

Hours of Work:  37.5 hours per week, Monday - Friday 09:00-17:00 with flexibility.

You will also be required to take part in an on call rota between 5pm-10pm on weekdays and 9am-5pm on weekends to assist with coordinating packs and accommodation in severe weather conditions. Your hours of work during any weeks where this occurs will be adjusted to ensure that you are only working your total contracted hours, or you can accrue TOIL.

Work Base: Haverfordwest

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website.   Find out about Wales' leading homelessness charity, The Wallich    www.thewallich.com/about-us 

Project Description

The project operates across Pembrokeshire, identifying and working with individuals that are sleeping rough. The service operates flexibly across 7 days offering humanitarian aid in the form of food provision, issue of sleeping bags, warm clothing and toiletries and by helping to resolve issues, such as housing, healthcare, financial and substance misuse, by offering advice, guidance through a range of support and referrals to relevant specialist services. The service will be especially beneficial for clients who are, leading extremely chaotic lifestyles as they are able to meet and engage with Assertive Outreach Workers on a regular basis.

Purpose of Role

The post will engage with Service Users who are Street homeless or sleeping in buildings not designed for habitation.

To proactively provide outreach support and interventions to People who are street homeless in an assertive manner to secure meaningful engagement bringing about sustained and improved outcomes. To coordinate and provide support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to access and maintain accommodation. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

This role is subject to an Enhanced DBS disclosure.  

Please note: Driving Licence and use of a vehicle is Essential

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Follow the link below to view the full job description and person specification. Please refer to this information when completing your CV and Cover Letter; see our

page for tips on what to include: Application Guidance

Closing date for this vacancy is 14th September 2026 at 09:00am.

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464