Advice & Enquiries Assistant (Student Voice)
Advice and Enquiries Assistant (Student Voice)
Listed by Kingston Students' Union
Applying
Rate
from £13.85Interview
Mon 19 Oct 2026 (Online)Details
Are you passionate about supporting students and helping them navigate challenges during their university journey?
Kingston Students’ Union (KSU) is looking for an Advice & Enquiries Assistant (Student Voice) to join our Academic Advice Service, which provides free, independent and impartial advice to students on issues affecting their studies.
In this role, you’ll support the delivery of the Advice Service by responding to student enquiries, monitoring the Advice inbox and contacting students to gather feedback. You’ll also maintain accurate case records, update Advice Pro and support our Advisors in providing an effective and student-focused service.
You’ll work closely with colleagues across the Union and University, handling sensitive information responsibly and in line with GDPR requirements. This is a great opportunity for someone who is empathetic, organised, confident communicating with students and interested in developing a career in case management or client support.
Not sure you tick every box?
If you think you have what it takes to join our team but don’t meet every point in the job description or person specification, we’d still love to hear from you. Let’s have a chat to explore how your skills and experience could help us support our members and deliver an excellent Advice Service.
We can’t wait to receive your application!
Download the job pack here: Advice-and-Enquiries-Assistant-Recruitment-Pack-26-27
Closing Date for Applications: 07 September 2026, 9am
Interview Date: 19 October 2026