Administrator/Receptionist

Administrator/Receptionist

locations

County Durham Drug & Alcohol - Saddler House

time type

Full time

posted on

Posted Today

job requisition id

JR011761

Administrator/Receptionist - 3 Positions Available

Salary: £25,877.80 - £28,453.69 per annumContract: PermanentHours: Full Time, 37 hours per week (Monday-Friday, between 9am-5pm)Location: County Durham (Based at Saddler House or Whinney Hill, with travel across other County Durham services as required)

About Waythrough 

Make a real difference in your community 

When you choose to join us, you're choosing more than just a job – you're choosing to make a difference.

We have an exciting opportunity for three Administrators to join our County Durham Drug and Alcohol Recovery Service (CDDARS).

Our administration team plays a vital role in supporting the delivery of high-quality services across County Durham. As an Administrator, you will provide professional reception and administrative support, helping to ensure the smooth day-to-day operation of our services while creating a welcoming environment for service users, colleagues and partner agencies.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong organisational skills and is passionate about making a positive difference in their local community.

About the Role

As an Administrator, you will be the first point of contact for many people accessing our services and will play a key role in ensuring service users receive a professional, supportive and compassionate experience.

Key responsibilities include:

• Providing a friendly, professional and confidential reception service.
• Managing enquiries received via telephone, email and in person.
• Maintaining accurate records and updating electronic systems.
• Supporting referral and appointment processes.
• Managing shared email inboxes and administrative tasks.
• Providing administrative support to operational teams across the service.
• Liaising with partner agencies and stakeholders.
• Supporting meetings, room bookings and minute taking where required.
• Assisting with data collection, reporting and quality assurance requirements.
• Maintaining office supplies and supporting the efficient running of service locations.

You will be based at either Saddler House or Whinney Hill but will be expected to provide support and cover across other County Durham services when required.

About You

We're looking for someone who is organised, approachable and committed to delivering excellent customer service.

You will have:

• Previous experience in a customer-facing administrative role.
• Strong customer service and communication skills.
• Excellent IT skills, including Microsoft Office applications.
• Experience maintaining accurate records and using electronic systems.
• The ability to prioritise workload and manage competing demands.
• A professional and confidential approach to work.
• The ability to work independently and as part of a wider team.

Desirable:

• Knowledge of drug and alcohol services.
• Knowledge of safeguarding principles.
• Experience using Theseus or similar case management systems.
• Experience of quality assurance processes and audits.
• A driving licence and access to a vehicle.

To view the full job description and person specification, please click here.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: