Head Office

Administrator Support - Pre Assessment

Administrator Support - Pre Assessment

Glasgow Hospital | Administration | Permanent | Part Time |

£25,545 per annum pro rata

15 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

This is an exciting opportunity for the right candidate...

As the Administrator Support in our Pre-Assessment department, you’ll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual. Co-ordination of a small but busy department will be the key focus of this role, enabling succinct patient journeys through the department and onwards

As our Team Administrator, you will:

• Provide administrative assistance to ensure smooth daily operations.
• Organise and maintain files and records, both physical and digital.
• Manage calendars, appointments, and meeting arrangements.
• Handle phone calls, emails, and correspondence.
• Input and update data in relevant systems.
• Respond to enquiries and direct them to the appropriate person or department.
• Prepare meeting materials, take minutes, and track action items.
• To be a commercially minded person with drive and plans in place to ensure success.
• Be responsible for effective prospecting and managing opportunities throughout the entire bookings process utilising customer relationship and systems effectively.
• To champion the customer experience in the hospital and work with colleagues to deliver a strong customer focused mind-set to bring the best of Nuffield Health to every customer.
• Support the day to day running of the department alongside the HOD & Clinical Lead

Key Skills

• High proficiency in booking systems, EPR/EHR platforms, and referral management tools
• Confident using spreadsheets, dashboards, and reporting tools
• Ability to troubleshoot system issues and guide others
• Understanding how data flows through the Pre-Assessment pathway
• Assessing urgency and risk to prioritise cases appropriately
• Knowing when to escalate to clinical staff
• Balancing competing deadlines without compromising accuracy

Helping you feel good.

Nuffield Health Glasgow Hospital

Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

It starts with you.  

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.