Administrator JOB0278

• Job Reference
• JOB0278
• Location
• Gloucester, Gloucestershire
• Salary
• £23,821.00 to £25,900.00 per annum, dependent on experience
• Vacancy Type
• Permanent/Full Time
• Working Hours
• 37.5 hours per week
• Application Deadline
• Tuesday, May 12, 2026
• Job Summary
• Who we are

  At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

  Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

  • Care. Care for people is at the heart of everything we do.

  • Be human. We are accessible, genuine and humble. Always learning.

  • Do the right thing. We’re open, honest and inclusive. We get things done.

  We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

  What we’re looking for

  This is an exciting opportunity to join a fast-paced and growing organisation.

  We’re looking for an Administrator for our Gloucestershire Service

  As an Administrator you will handle telephone, email and in-person enquiries with empathy, accuracy and professionalism. You will act as the consistent point of contact for ongoing queries relating to new referrals, appointment bookings, or service processes. Maintaining accurate and timely records on the case management system is extremely important to this role. You will identify risks during referral screening and day-to-day contact, escalating concerns in line with Safeguarding policies. Assisting in other areas of administration including prescriptions and invoicing will be expected when the service requires this.

  We are looking for someone who has a passion for working with people affected by substance misuse or other vulnerabilities. You should have confident communication and interpersonal skills, able to build rapport quickly with diverse groups. In addition to this, strong IT skills are essential. It would be desirable if you understand safeguarding principles and have experience handling sensitive information.

  This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

  We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

  If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

  Deadline: 12

  ^thMay at midnight

  Salary: £23,821.00 to £25,900.00 per annum, dependent on experience

  Vacancy type: Permanent

  Working hours: 37.5 hours, 9am-5pm Monday-Friday

  Our Senior Administrator, is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. you can reach Piper Holmes at piper.holmes@viaorg.uk

• Job Profile
• Job Profile document