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Administration Coordinator

Administration Coordinator

Job Description

POSITION:                        Administration Coordinator

EMPLOYER:                    The Chartered Institute of Export & International Trade

POSITION STATUS:        Permanent/Full Time

LOCATION:                      Peterborough /Remote

Salary Banding:               £26,000-£27,000

The Chartered Institute of Export & International Trade (CIOE&IT) is the leading UK membership association for those working in exporting and importing. These are exciting times in international trade and we’re seeing sustained growth in the demand for our services and qualifications – as a result, our team needs to grow too.

We are seeking a highly skilled Administration Coordinator to manage and deliver the client administration and student support requirements for the business.

The ideal candidate must demonstrate a robust combination of technical, interpersonal and organisational skills, adaptability, attention to detail and the ability to work collaboratively across teams to ensure a high standard of client and student service.

This is primarily a remote role that will require occasional visits to our Peterborough and London offices.

JOB BRIEF

The role will be working within the Education department, and you will be responsible for the management of client interactions, data handling, record keeping and process optimisation.

RESPONSIBILITIES:

• Manage and maintain client records, interactions and communications using CRM and office
• Respond promptly to client and student enquiries, providing guidance and support as needed within business service level agreements.
• Offer pastoral care and direct students to appropriate support
• Streamline and optimise administrative processes for greater
• Ensure strict compliance with relevant regulations and uphold confidentiality at all
• Generate invoices and chase outstanding
• Ensure that all Chartered Institute policies and procedures are adhered to, reviewed and amended as appropriate, internally within the CIOE&IT and externally with clients and
• Provide clients and students with support through their journey from enquiry to
• Utilise digital platforms for effective client and student
• Collaborate with colleagues and departments to deliver a cohesive support
• Collaborate with all departments to ensure that the business maximises opportunities across the full range of its products and services.
• Process certificates and badges upon completion of education
• Provide excellent customer service in line with CIOE&IT’s values and
• Perform other job-related duties as assigned within the scope of your

DESIRED SKILLS SET AND EXPERIENCE:

• Preference will be given to candidates who can demonstrate specific experience in similar roles within an Education setting
• Demonstrable experience with Student Record Systems (SRS) is highly desirable
• Strong organisational abilities – managing multiple priorities, schedule tasks and meet deadline
• Proficiency in CRM systems and office software – experience with databases, spreadsheets and document management.
• Excellent written and verbal communication – capable of communicating clearly with clients, colleagues and students.
• Experience in student or client support roles – prior exposure to handling enquiries, offering advice and providing guidance.
• Knowledge of data protection and compliance – familiarity with regulatory standards such as GDPR and best practices in confidentiality.
• Technological aptitude – comfortable using digital communication platforms, visual learning environments and video conferencing tools.
• Teamwork and collaboration – demonstrated ability to work effectively with others across
• Empathy and customer-focused mindset – patient, approachable and attentive to the diverse needs of clients and students.
• Adaptability and problem-solving – flexible in approach and resourceful in resolving challenges or unexpected situations.

NICE TO HAVE BUT NOT ESSENTIAL:

• Experience in advanced data analysis or
• Familiarity with academic policy development or quality assurance
• Experience working with international clients or students in a multicultural
• Knowledge of accessibility standards and inclusive practices in education or administration

HOW TO APPLY:

Fill in your details below and upload your CV for review by the Talent Acquisition team.

If you are having difficulty completing the application and would like some support or if you have questions, please contact our Head of Talent Acquisition, Gary Watson on:

01733 404 400

g.watson@export.org.uk

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