Admin and Facilities Lead Worker - Snow Hill Court

Role: Admin and Facilities Lead Worker -Snow Hill Court

Salary: £22,650 per annum (Full time equivalent of £37,750 per annum)

Contract: Fixed term until 30/09/2026

Hours: 22.5 per week

Location: City of London

Closing date: 04/05/2026

Interview date: 14/05/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as an Admin & Facilities Lead Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for an Admin & Facilities Lead Worker to join the Snow Hill Court Team.

Assessment Centres are fast paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Support the effective health and safety and oversee maintenance operations at the assessment centre
• Submit and maintain accurate Housing Benefit claims
• Collaborate with First Contact Workers to log and resolve all maintenance and repair issues
• Implement and maintain robust health and safety practices and procedures across the services
• Ensure efficient turnaround of vacant rooms to maximise occupancy

You will have:

• Strong organisational skills with experience managing competing priorities
• A proactive, self‑motivated approach, taking ownership of tasks and keeping work progressing efficiently
• Confidence and assertiveness when coordinating maintenance, challenging delays and ensuring actions are completed
• Experience in administration or facilities coordination, with excellent attention to detail
• Experience in building effective working relationships with staff, contractors and external partners to keep services running smoothly
• A resilient, committed work ethic with the capacity to problem‑solve quickly in a fast‑paced, dynamic environment

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Gemma Lukens, Lead Manager at

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.