Casual Staff Role: Job Description & Person Specification

Key Information

Job Title

Events Crew

Department

Commercial Services

Team

Business Development

Reporting to

Partnerships and Events Coordinator

Direct Management
Responsibility
Location

N/A

Roehampton Students’ Union, event specific as required.

Hourly Rate of Pay

£12.21 (excluding holiday pay)
£13.68 (including holiday pay)

Hours of work

Up to 20 hours per week during term time (between Monday to Friday 07:30 –
17:00)

Occasional requirement for work on weekends and evenings depending on the
business requirements.

Contract type

Zero-hours (in accordance with the needs of the organisation and the individual
staff member), fixed-term.

Purpose of the Role

This role assists in the delivery of RSU activities and events at various locations across the University of
Roehampton campus, and on some occasions at approved off-campus venues where events have been
booked. The role supports the set-up of event equipment, processing payments and event ingress, and
contributing to the delivery of a safe and welcoming environment.

Key Responsibilities

To help make this job description as clear as possible, we’ve included some examples of the type of
work/jobs you’ll be asked to do on a regular basis as part of this role:

•  Setting up (and where required) taking down all event equipment relating to the health and safety of

event attendees, such as perimeter fencing, pedestrian barriers and crowd control barriers
associated with the event.

•  Undertaking tasks that support event capacity controls, checking tickets, checking IDs, and acting

as a first line of contact for enquiries related to the event.

•  Acting in the role of a bystander, supporting the delivery of a safe and welcoming environment at all
events, assisting attendees who may be perceived as vulnerable due to their actions or the impact
of the actions of others.

•  Working alongside contracted security roles, appointed First Aid providers, and third-party

event/venue operators to ensure safe delivery of activities and events.

•  Undertaking promotional tasks to support the broader communication of activities and events within

the student community.

•  Receiving and processing customer payments.
•  Effectively communicating information to co-workers.
•  Maintaining a safe environment, ensuring appropriate housekeeping is undertaken to keep a safe

environment.

General Responsibilities

•  Comply with relevant equality and diversity policies, promoting a healthy working environment

where all individuals are valued.

•  Comply with relevant health and safety policies, seeking to minimise hazards for others.
•  Support the development and implementation of sustainability initiatives within the organisation.
•  Comply with relevant data protection policies, ensuring General Data Protection Regulations are

considered when making plans and decisions.

•  Establish and maintain excellent working relationships with students, volunteers, staff and

individuals outside of the Students’ Union (for example the University).

•  Comply with the Students’ Union’s articles of association and other governing documents,

recognising and celebrating the contribution of members to leading our work.

•  Work as part of a wider team, undertaking any other reasonable duties appropriate for the grade

that may be required by the organisation.

Person Specification

Essential  Desirable

X

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X

Education & Training
Must be a current University of Roehampton student for the full 2025/2026
academic year through to July 2026.
Experience & Knowledge
Experience of working in a customer service/event delivery role (either voluntary
or paid).
Experience of working as part of a promotions team (either voluntary or paid).
Skills & Abilities
Excellent communication skills, both verbal and written.
An ability to provide excellent customer services in a busy environment,
remaining calm, polite and friendly at all times.
Keen attention to detail and ability to complete tasks to a high standard.
Enthusiasm to develop your skills and knowledge.
The ability to work independently on your own initiative, and co-operatively
within a team environment.
Values
We’re a values-led organisation, which means we’re keen to attract applicants who share our priorities. We’re keen to hear
about times you’ve demonstrated the following:
Student Focused: We exist to make student life better for students at
Roehampton and everything we do should be in the service of driving this
forward.
Transparent: We believe we should be as open as possible about the way we
work and how decisions are made.
Supportive: We support equity, diversity, and inclusion and believe the
Students’ Union is a place where everyone can thrive.
Bold: We are ambitious for our students and unafraid to challenge the status
quo.
High Quality: We are committed to excellence in everything we do.

X
X

X

X

X

X

X

X

X

Work With Us

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Children & Young People Activity Leader

Location: WatfordHours: 37.5 hours per week (including evenings and weekends)

£25,876.50 per annum / £13.27 per hour
Salary:

Salary:

Watford Mencap is a local charity supporting over 800 people with learning disabilities and their families across South West Hertfordshire. We’re passionate about inclusion, independence and creating opportunities for everyone to thrive.

We’re currently looking for a Children & Young People Activity Leader to join our Community Activities team.

About the Role

This is a varied, hands-on role where you’ll plan, lead and deliver engaging, inclusive activities for children with a range of needs. You’ll work closely with families, colleagues and external partners to ensure every child feels supported, safe and valued.

You’ll also play a key leadership role during sessions, supporting staff, modelling best practice and helping develop high-quality, person-centred services.

This role is based at our Community Hub in Watford and includes evening and weekend work.

What You’ll Be Doing

• Planning and leading fun, inclusive and safe activity sessions
• Supporting and supervising staff during sessions
• Building positive relationships with children, families and professionals
• Ensuring sessions meet individual needs and promote independence
• Maintaining accurate records and managing risk responsibly
• Acting as a positive role model within the team

About You

We’re looking for someone who is:

• Experienced in working with children with learning disabilities or additional needs
• Caring, patient and reliable
• Confident communicating with children, families and colleagues
• Organised, proactive and able to lead by example
• Flexible and happy to work evenings and weekends

You’ll share our values of being Inclusive, Respectful, Welcoming, Progressive and Challenging, and want to make a genuine difference in your work.

Why Work for Watford Mencap?

• Be part of an award-winning local charity
• Strong focus on staff support, training and development
• A meaningful role where your work truly matters
• Friendly, supportive team environment

How to Apply

Call Kelsey on 07788 543 157 for more information

If you are interested, apply by completing an  Application form. 

Please find  here the job description and person specification. Click 

for details of our benefits.

We welcome applications from all backgrounds and are committed to equality, diversity and inclusion.

Apply Here

Support Worker in Community Activities

Full time, £23,809.50 pa

Do you want a job where you can make a difference every day?

Would you like to support someone to make the most of their life?

If the answer is Yes, come and work for Watford Mencap.

We are recruiting Support Workers to join our Community Activities for Children & Adults service based in Central Watford, working with young adults and children with a learning disability.

It's no ordinary job and every day can be different. Most importantly it's about offering opportunities for children and young people to experience things that many of us take for granted.

You will act as a role model for less experienced staff, organising sessions and ensuring those attending have an enjoyable time, with a clear emphasis on a person-centred approach to promote clients’ independence, decision making and choice.

The job is very varied and will involve 1:1 support including personal care, planning and delivering experiences for people with profound and multiple learning disabilities, planning ...

JOB TITLE

REPORTS TO

PRIMARY LOCATION

Jobs First Development and

Jobs First

Social Bite

Support Worker

(M&B London)

Programme Co-Ordinator

448 Strand

London WC2R 0QU

PURPOSE (Why the role exists)

To work alongside Programme Co-Ordinator to successfully deliver Social Bite’s Jobs First

Programme for people affected by homelessness. To support people in work. To build on an

existing relationship with a leading hospitality partner building relationships across their

portfolio of sites.

This role involves a considerable amount of travel, comprising at least 80% of your working

week (travel can be expected on a daily basis, on occasions). You will be expected to travel

to Scotland at least once a month, and as necessary, as well as being flexible and willing to

travel across Central London being reactive to the needs of the candidates and / or

business you support.

KEY OBJECTIVES
•  To build positive relationships with people affected by homelessness that will lead to

securing work opportunities with a leading hospitality partner.
•  To provide a trauma informed support for people you work with
•  To build local level relationships with site managers to build brand awareness with the

partnering employer.

•  To engage with external charities and build referral pathways for people affected by

homelessness.

•  To gain in depth understanding of Mitchells and Butlers recruitment and training process
and to ensure that the Jobs Frist programme works within the company operations.
•  To develop an understanding of the barriers faced by people affected by homelessness

in London in the context of employment and employability.
•  To continue development of the Social Bite’s profile in London

ROLE PROFILE: JOBS FIRST DEVELOPMENT AND SUPPORT WORKER

JOB CONTEXT

Jobs Frist Employee Support:
•  To provide effective support to Jobs First employees:

o  To link with candidates prior and during recruitment process, including support pre

and during interviews

o  To provide feedback to unsuccessful candidates and explore support options
o  To carry out initial assessment that will inform support planning
o  To carry out support meetings
o  To build rapport to ensure you create a trusting relationship with people that you

support.

o  To set up support plans and regular reviews
o  To facilitate Feedback Loop meetings
o  To have a case load of at least 10 people at a time

Employer Support
•  To liaise with the Programme Co-Ordinator (Jobs First) to provide effective support to

Jobs First employers:

o  To facilitate training sessions for unit managers
o  To assist with the recruitment process (to assist with job advertising, shortlisting

process, setting up interviews)

o  To facilitate quarterly reviews with unit managers
o  To facilitate Feedback Loop meetings with the JF employee and the line manager
o  To respond to crisis situations and requests for assistance (this where travel

element is crucial)

Partnership working:
•  To liaise with the Programme Co-Ordinator (Jobs First) to build effective partnerships

with a leading hospitality partner

•  To use own initiative to build relationships with charity organisations:

o  To establish referral pathways for people affected by homelessness
o  To generate referrals from organisations and self-referrals and maintain ongoing

relationships

ROLE PROFILE: JOBS FIRST DEVELOPMENT AND SUPPORT WORKER

o  To generate local knowledge around charity partners, clubs, community

organisations, health organisations etc. to provide additional resources to people

you support

o  To liaise with local government (housing), Department for Work & Pension (job

centres) and National Health Service (GP, mental health support etc.)
o  To facilitate information sessions about Jobs First Programme with various

charities and directly with people affected by homelessness

Health and safety:
•  To follow Social Bite’s policies and procedures in terms of engagement with vulnerable

people affected by homelessness and/or poverty

•  To work to continuously improve Social Bite’s safe practice in relation to working with

people affected by homelessness and/or poverty

•  To participate in setting up safety plans for people that receive support and to co-create
risks assessments as part of the support plan process, to conduct regular reviews and

updates

Monitoring and evaluation:
•  To work alongside Director of Social Impact and Programme Co-Ordinator (JF) on

developing, improving, and implementing the monitoring system

•  To oversee data collection related to Social Bite’s Job’s First Programme
•  To compile written evaluation reports about your work that will feed into Social Bite’s

reporting cycle to Board and key funders

•  To apply the consistent use of the recording tools
•  To liaise with Communication Manager on producing, collecting and storing story telling

materials that will be used for various reports and showcasing Social Bite’s and

individual...

GRADUATE ASSISTANT JOB DESCRIPTION

About the School

Cargilfield was founded in 1873 and is the oldest preparatory school in Scotland. It is also
the largest independent Prep School in Scotland and the north of England, as well as being
the only independent boarding prep school in Edinburgh. The school is ideally situated in 13
acres of grounds, 10 minutes from the centre of Edinburgh and 15 minutes from the Airport.

The school is co-educational and pupil numbers have risen to over 310 in the last few years.
There are around 50 occasional boarders with day children able to stay until 7.30pm and
occasionally board. The strong boarding ethos leads many children to make the most of the
opportunities to be a weekly or a flexi-boarder from aged 8 and to participate in boarding
weekends.

Children are prepared for the Common Entrance examinations at 13+ as well as for
Scholarship examinations to senior schools. Cargilfield prepares children for entry to a wide
range of top independent senior schools throughout Britain including Ampleforth, Dollar
Academy, Edinburgh Academy, Eton, Fettes, George Heriots, Glenalmond, Gordonstoun,
Harrow, Kilgraston, Loretto, Merchiston, Oundle, Queen Margaret’s, Radley, Rugby,
Sedbergh, Shrewsbury, Strathallan, Uppingham, Winchester and Wycombe Abbey.

The School is a vibrant, demanding and supportive community which encourages pupils and
staff to be involved in as broad a range of activities and interests as possible. Art, Drama
and Music are especially strong, and the School has a national reputation for Sport in the
prep school world in Scotland and in the UK.

Graduate Assistants will fully engage with the life of a busy prep school with a boarding
ethos through carrying out coaching of sport, assisting in classrooms, assisting with
administrative support and being a major part of the boys’ or girls’ boarding wings. The
support of a graduate assistant for academic teachers is invaluable and candidates should
demonstrate a ‘can do’ attitude to their work.

WORKING HOURS

•  One year contract, usually September to July
•  Expenses are paid weekly
•
•  Work Monday to Friday, also 14 weekends during the academic year
•  Have one evening (after 5.30pm) off each week, in liaison with the Head of Boarding

Individual accommodation during term time and holiday

PERSON SPECIFICATION

Essential Qualities

•  Energy and enthusiasm.
•  A ‘can do’ attitude.
•  A commitment to immersing themselves during term time in the life of a busy

boarding school.

•  A desire to work with young people.

Desirable Qualities

•  A good sense of humour.
•  Flexibility in approach to work.
•  A desire to work with young people.
•  Experience of a boarding school environment would help.
•  Willingness to get ‘stuck in’.

Expenses & Accommodation

•  Expenses will be paid including holidays, for the duration of the contract.
•  Accommodation will be provided by the School throughout the contract period.
•  Accommodation bills will be met by the School and all meals can be taken in the

School during term time.

ROLES AND RESPONSIBILITES (this is a selection, and not an exhaustive list)

•  Assist all members of staff where necessary
•  To be responsible for tidiness of your accommodation
•  Undertake break and supervisory duties in the Upper School, Pre Prep and Nursery
•  Attend school outings and camps as required at boarding weekends
•  Assist the Maintenance Department on the grounds at busy times
•  Attend INSET training at the start of each term
•  Take tables at lunch time
•  Do two evening clubs each week
•  Attend major school events, such as the Summer Fair, Carol Services and School

Concerts etc

•  Support the staff in managing pupil behaviour, reporting difficulties as appropriate.
•  Supervise children in the changing rooms before and after games
•  Encourage pupils to interact with others and engage in activities led by the teacher.
•  Set high standards in terms of dress, language and behaviour.
•  Supervising children at break times
•

If strong in one area of sport, you may be asked to umpire or referee matches and to
take charge of a team.

•  Art, Musical or Drama specialists will also be give appropriate roles and

responsibilities to reflect their interests.

•  Contribute to the overall ethos/work/aims of the school
•  Appreciate and support the roles of other professionals in the school.

SPORT

•  Assist the PE/Games Department for PE lessons
•  Assist with Games/outdoor pursuits every afternoon
•  Accompany school teams at sports fixtures, when necessary
•  Assist at Tournaments, occasional Saturday mornings, outside of boarding weekends
•  Attend coaching courses as required

ADMINISTRATION

•  Assist teachers with practical tasks in preparation for lessons, maintenance of

resources and the maintenance of classrooms
•  To cover for absent form teachers at registration
•  To provide cover in the office for short periods

PASTORAL/BOARDING

•  To be resident in the Boardi...

JOB PROFILE: WELFARE SERVICES NAVIGATOR

Role:    Welfare Services Navigator

Name:

MAIN SUMMARY OF ROLE:

Date profile last
reviewed:

Reports to:

August 2025

Beneficiary Relationship
Manager

The Welfare Navigator is responsible for supporting existing and potential beneficiaries by
providing advice and information through the RAF Benevolent Fund’s Welfare Helpline,
email, and web chat services. This includes offering guidance on the availability of statutory
support, assistance from military and non-military charities, and financial and welfare
services provided by the Fund—along with instructions on how to access these resources.
The role also involves delivering ongoing support where needed, and acting on behalf of
beneficiaries by liaising with Case working Organisations, RAF Benevolent Fund Caseworkers,
sector partners, statutory bodies, other relevant organisations, and internal Welfare Teams.

KEY ACCOUNTABILITIES/RESPONSIBILITIES:

•  Serve as the first point of contact for enquiries from members of the RAF family (serving

and veteran), the public, and caseworkers. Respond positively and enthusiastically
through web-based platforms, telephone helpline, email, and post, demonstrating a
genuine passion for helping others from the very first interaction.

•  Communicate confidently and empathetically with callers facing complex needs or

difficult circumstances, including those who may be vulnerable or challenging to engage.

•  Refer individuals to appropriate internal services within the RAF Benevolent Fund, or to

partner agencies, for casework assistance and additional support.

•  Where enquiries fall outside the RAF Benevolent Fund’s remit, provide referral to

alternative organisations. Offer clear advice and guidance on available support options
and how to access them.

•  Follow up on previous enquiries to ensure actions have been taken and offer further

support to beneficiaries as required.

•  Accurately create and maintain contact records in CARE (our CRM database), ensuring all

beneficiary information is current and entered with precision.

•

Identify appropriate caseworkers to conduct welfare assessments and make referrals via
Mosaic (the shared military charity database) to initiate casework visits.

•  Collaborate with both internal and external caseworkers regarding the scope of the

Fund’s support and the progress of ongoing applications.

•  Maintain a strong and up-to-date knowledge of the RAF Benevolent Fund’s welfare

1

services and support offer.

•  Actively engage in ongoing professional development through relevant training

programmes and identified learning opportunities.

•  Build and maintain a comprehensive understanding of the RAF Benevolent Fund’s wide
range of support services, as well as alternative sources of assistance, staying informed
of any updates or changes within the welfare support landscape.

COMPETENCIES REQUIRED FOR THE ROLE

Essential
•  Following Instructions and Procedures
•  Coping with pressures and setbacks
•  Planning and organising
•  Writing and reporting
•  Working with people
•  Adhering to Principles and Values
QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

•  Deciding & Initiating Action
•  Coping with Pressures & Setbacks
•  Adapting & Responding to Change
•  Presenting & Communicating Information
•  Achieving Personal Work Goals & Objectives

Desirable

Academic or Professional Qualifications (or equivalent):

Essential

Desirable

•  A good level of general education –
minimum of three A-Levels or
equivalent.

Knowledge/ Experience:

Essential

•  Solid knowledge of statutory and

charitable support available within the
welfare and military charity sectors.
•  Experience using database and CRM

systems, including retrieving,
interpreting, and actioning data and
correspondence accurately.

•  Prior experience handling helpline calls
or supporting vulnerable individuals in
sensitive or challenging circumstances.

•  Strong background in administrative

tasks, including data entry, with a high
level of accuracy and attention to
detail.

•  Evidence of Continuing Professional

Development (CPD)

Desirable
•  An understanding of the structure, culture,
and unique needs of serving personnel,
veterans, and their families.

•  Awareness of key organisations within the

military charity sector and how they interact
to provide coordinated support.

•  Previous use of Mosaic (shared military

charity database) or similar systems used
for casework and welfare management.
•  Awareness of safeguarding principles and
procedures when working with vulnerable
individuals or sensitive cases.
Understanding of GDPR and best practices
for handling personal and sensitive data
securely and appropriately.

Skills/Abilities:

Essential

•

•  Attention to Detail

Desirable

2

Signature

I confirm this job profile has been drawn up with my full involvement and accurately
reflects the responsibilities of the role.

Posthold...

WELFARE SERVICES NAVIGATOR

Permanent, Full Time
Circa £32,000 plus competitive benefits

Do you want to make a difference?

Every year we make a real difference to over 40,000 people who benefit from our services. Working at the

Fund is more than sitting at your desk and in this role you will have the opportunity to be part of our RAF

Family. Every day you will make a difference and play your part in changing the lives of others and helping

people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are

part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

•  Help reduce social isolation and loneliness among veterans.

•  We support ill or injured men and women to have a safe place to call home, a home that meets

their specific needs.

•  We fund youth services on stations to provide clubs and activities for the children of serving

personnel who move every few years.

•  We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are looking for a compassionate and adaptable individual with a background in welfare delivery. The

ideal candidate will be highly organised, analytically minded, and an effective communicator.

As a Welfare Services Navigator, you will be on the front line of the organisation, providing essential

support to beneficiaries through our helpline, email, and web chat services. You will advise members of the

RAF family on the financial assistance and support services available through the RAF Benevolent Fund,

guiding them on how to access these resources when needed.

The successful candidate will be proactive, with experience of working with people in a supportive capacity.

They must be able to engage sensitively and professionally with individuals of all ages and backgrounds. A

solid level of administrative experience is essential, ideally gained within a welfare or support-focused

environment, along with confidence in using CRM IT systems.

The role will be office based at our London HQ, with a minimum of three days working in the office per
week. The successful candidate for this role will need to be Basic DBS checked and prove they have the
right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe
you are suitable for this role, providing examples of how you meet the job profile when you apply through
our recruitment portal.

The closing date for applications is Friday 23rd January 2026, 5.00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air
Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone
discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or
belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background
checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent
Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be
protected from harm. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to
work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from
a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Organisational Development Senior Specialist

• locations
• Stratford (2 Redman Place)

• time type
• Full time

• posted on
• Posted Today

• time left to apply
• End Date: February 2, 2026 (12 days left to apply)

• job requisition id
• R032395

Diverse disciplines. Varied challenges. One unique opportunity.   

Organisational Development Senior Specialist 

Salary: £58,000 - £62,000 per annum plus benefits

Reports to: Head of Organisational Effectiveness  

Directorate: Chief Operating Office, HR 

Working hours: Permanent, 35 hours per week 

Location: Stratford, London w/ high-flex (1 – 2 days per week in the office) 

Closing date:  1 February 2026, 23:55 

Recruitment Process: 1st round: Competency and technical based interview. 2nd round: Presentation and soft skills-based interview 

Interviews: From 10th February 2026 

Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any reasonable adjustments that would make it easier for you to apply. Please contact  recruitment@cancer.org.uk. 

How do I apply? 

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

At Cancer Research UK, we exist to beat cancer. 

This role is all about making a real difference to how we work together at Cancer Research UK. You’ll turn big priorities from our People Plan and Directorates into practical changes that help teams thrive and perform at their best. From diagnosing challenges and shaping options to co-designing and delivering interventions, you’ll make sure improvements stick and have measurable impact. You’ll lead on the most complex, high-risk projects and play a key role in coaching and supporting colleagues to build Organisational Capability across the organisation. 
 

What will I be doing? 

• Partner with HRBPs and Centres of Expertiseto scope work clearly agreeing outcomes, timelines, and success measures so everyone is aligned.

• Lead complex OD projects from start to finish—defining the problem, exploring options, and agreeing what success looks like with senior stakeholders.

• Ensure quality deliveryby setting clear standards, reviewing work, and turning lessons learned into tools others can reuse.

• Coach and guide colleagues and partnersduring delivery—helping them strengthen their design, facilitation, and evaluation skills.

• Diagnose organisational challengesusing structured methods like interviews, workshops, and data analysis to uncover root causes across leadership, team dynamics, culture, and ways of working.

• Develop and present clear options and recommendationsto stakeholders, outlining trade-offs and expected benefits to support informed decisions.

• Co-design scalable OD interventionsthat are inclusive, practical, and focused on areas like leadership, team effectiveness, and change enablement.

• Deliver and facilitate complex OD interventionsas part of a flexible consulting pool—adapting in real time while staying focused on agreed outcomes.

• Support adoption and embedding of new practicesby creating practical tools and guidance with Organisational Effectiveness and Leadership & Talent teams.

• Evaluate impactusing defined measures and feedback loops—turning insights into actionable next steps and sharing learnings widely.