Jobs First Development and Support Worker

JOB TITLE

REPORTS TO

PRIMARY LOCATION

Jobs First Development and

Jobs First

Social Bite

Support Worker

(M&B London)

Programme Co-Ordinator

448 Strand

London WC2R 0QU

PURPOSE (Why the role exists)

To work alongside Programme Co-Ordinator to successfully deliver Social Bite’s Jobs First

Programme for people affected by homelessness. To support people in work. To build on an

existing relationship with a leading hospitality partner building relationships across their

portfolio of sites.

This role involves a considerable amount of travel, comprising at least 80% of your working

week (travel can be expected on a daily basis, on occasions). You will be expected to travel

to Scotland at least once a month, and as necessary, as well as being flexible and willing to

travel across Central London being reactive to the needs of the candidates and / or

business you support.

KEY OBJECTIVES
•  To build positive relationships with people affected by homelessness that will lead to

securing work opportunities with a leading hospitality partner.
•  To provide a trauma informed support for people you work with
•  To build local level relationships with site managers to build brand awareness with the

partnering employer.

•  To engage with external charities and build referral pathways for people affected by

homelessness.

•  To gain in depth understanding of Mitchells and Butlers recruitment and training process
and to ensure that the Jobs Frist programme works within the company operations.
•  To develop an understanding of the barriers faced by people affected by homelessness

in London in the context of employment and employability.
•  To continue development of the Social Bite’s profile in London

ROLE PROFILE: JOBS FIRST DEVELOPMENT AND SUPPORT WORKER

JOB CONTEXT

Jobs Frist Employee Support:
•  To provide effective support to Jobs First employees:

o  To link with candidates prior and during recruitment process, including support pre

and during interviews

o  To provide feedback to unsuccessful candidates and explore support options
o  To carry out initial assessment that will inform support planning
o  To carry out support meetings
o  To build rapport to ensure you create a trusting relationship with people that you

support.

o  To set up support plans and regular reviews
o  To facilitate Feedback Loop meetings
o  To have a case load of at least 10 people at a time

Employer Support
•  To liaise with the Programme Co-Ordinator (Jobs First) to provide effective support to

Jobs First employers:

o  To facilitate training sessions for unit managers
o  To assist with the recruitment process (to assist with job advertising, shortlisting

process, setting up interviews)

o  To facilitate quarterly reviews with unit managers
o  To facilitate Feedback Loop meetings with the JF employee and the line manager
o  To respond to crisis situations and requests for assistance (this where travel

element is crucial)

Partnership working:
•  To liaise with the Programme Co-Ordinator (Jobs First) to build effective partnerships

with a leading hospitality partner

•  To use own initiative to build relationships with charity organisations:

o  To establish referral pathways for people affected by homelessness
o  To generate referrals from organisations and self-referrals and maintain ongoing

relationships

ROLE PROFILE: JOBS FIRST DEVELOPMENT AND SUPPORT WORKER

o  To generate local knowledge around charity partners, clubs, community

organisations, health organisations etc. to provide additional resources to people

you support

o  To liaise with local government (housing), Department for Work & Pension (job

centres) and National Health Service (GP, mental health support etc.)
o  To facilitate information sessions about Jobs First Programme with various

charities and directly with people affected by homelessness

Health and safety:
•  To follow Social Bite’s policies and procedures in terms of engagement with vulnerable

people affected by homelessness and/or poverty

•  To work to continuously improve Social Bite’s safe practice in relation to working with

people affected by homelessness and/or poverty

•  To participate in setting up safety plans for people that receive support and to co-create
risks assessments as part of the support plan process, to conduct regular reviews and

updates

Monitoring and evaluation:
•  To work alongside Director of Social Impact and Programme Co-Ordinator (JF) on

developing, improving, and implementing the monitoring system

•  To oversee data collection related to Social Bite’s Job’s First Programme
•  To compile written evaluation reports about your work that will feed into Social Bite’s

reporting cycle to Board and key funders

•  To apply the consistent use of the recording tools
•  To liaise with Communication Manager on producing, collecting and storing story telling

materials that will be used for various reports and showcasing Social Bite’s and

individuals’ achievements

KNOWLEDGE,

 SKILLS AND EXPERIENCE

Essential
•  Awareness and/or understanding of trauma informed approaches and willingness to

take part in training to develop and improve knowledge

ROLE PROFILE: JOBS FIRST DEVELOPMENT AND SUPPORT WORKER

•  Minimum 1 years of extensive experience in working with individuals with

multiple/complex needs

•  Experience of dealing with challenging behaviour, de-escalating and managing conflict

alongside with ability to establish safe boundaries with vulnerable people
•  Experience of working with and creating partnerships across various sectors
•  Effective written and verbal communication skills
•  Ability to establish and sustain positive and trusting relationships
•  To work effectively within a team
•  Knowledge and understanding of issues and/or barriers faced by people who use

services

Desirable
•  Experience of working in homelessness sector
•  Experience of working in employability sector
•  Awareness & Knowledge of homelessness and current and future issues affecting the

sector in Scotland

•  Adult and Child Protection Knowledge
•  Knowledge and understanding of DWP and benefits systems
•  Good IT skills and the ability to accurately record information in a database
•  Experience of monitoring and evaluation
•  Some experience of working within a commercial environment

PERSONAL ATTRIBUTES
•  A high level of commitment to the aims of Social Bite and to improving the lives of people

affected by homelessness

•  Experience in either recruitment, working in homelessness and employability or hospitality

could be considered desirable but not essential.

•  A non-judgemental and empathetic approach and a belief in potential of all people
•  Approachable, enthusiastic, proactive, resilient
•  Reliable, practical, highly organised
•  Strong relationships building skills for developing effective internal relationships and

partnerships with a range of charities

•  Flexible, creative with a solution focused approach

ROLE PROFILE: JOBS FIRST DEVELOPMENT AND SUPPORT WORKER

•  Ability to manage a varied workload and prioritise to meet competing deadlines
•  Ability to set and maintain boundaries and to challenge own (and others) unconscious

bias

•  Ability to address conflict and challenge perceptions (both external and internal)

RELATIONSHIPS

Internal -

Director of Social Impact, all Social Impact Team Members, Coffee Shop Staff;

Fundraising and Marketing Team

External -

People affected by homelessness and/or poverty, Charity Partners, leading

hospitality partner

ROLE PROFILE: JOBS FIRST DEVELOPMENT AND SUPPORT WORKER