Duties

• To ensure the smooth operation of point‐of‐sale activities and customer service, presenting a high and positive profile to the public for all aspects of the company’s work;
• Ensuring sales targets achieved and, where possible, improved.
• Work collaboratively with the Marketing and other Departments in developing sales and promotion opportunities
• Promote feedback from staff and members of the public and conduct other research as necessary to promote excellent customer service and develop commercial success.
• To ensure that best customer care practice is adhered to at all times by all staff within the office;
• To be responsible for the financial management of the Box Office function including cash handling, invoicing and credit control, financial reporting, liaising with third parties including credit card processing and agencies;
• To monitor service standards and act on opportunities for improvements;
• To report in detail on sales figures, booking patterns and take up of any current special offers at Marketing Meetings;
• Co-ordinating and administrating bookings made by groups and access customers for all performances whilst maintaining the highest level of customer service.
• To adhere to the company’s company policies and procedures including Equal Opportunities and Health and Safety.
• To complete any general administration tasks required.

The ideal candidate will have the following qualities and skills:

• Highly organised individual with a good attention to detail
• Reliable and adaptable candidate with good communication skills
• Proven upselling/cross selling skills.
• Have customer service and/or retail/sales experience preferred.
• Ability and eagerness to engage with customers both over the phone and in person in a polite, professional, and personable manner.
• Ability to work effectively and flexibly as part of a team.
• A positive and determined approach, using initiative and working efficiently.
• Conscientious with meticulous attention to detail and high standards.
• Excellent verbal and written communication skills.
• High degree of computer literacy and familiarity with all forms of social media.
• Overall the successful applicant needs to be incredibly organised who is able to work hard and multi task in a fast paced environment.

Part time and Full time positions available

Concierge & Security Assistant

Job Description

Job Title: Concierge and Security Assistant Contract Type: Permanent Salary: £25,673.54 per annum (pro rata) Working Hours: 30 hours per week, part time Working Pattern: Monday to Thursday, 2pm-10pm Location: Newstead House, Derby

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Concierge and Security Assistant 
The Concierge and Security Assistant will work across a defined geographical area delivering a high quality service to Riverside customers. About you
We are looking for someone with 
•  Experience of working in a customer focused environment
•  To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•  Competitive pay & generous pension 
•  28 days holidays plus bank holidays
•  Flexible working options available
•  Investment in your learning, personal development and technology
•  A wide range of benefitsDiversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.

Role Profile
•  Act as an initial point of reference on the phone, or in a Reception area as required. 
•  Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary. 
•  Implementing night security systems, ensuring overall safety and security of the scheme 
•  Responds to faults as discovered. 
•  Monitor access to schemes and visitors. 
•  Meeting the requirements of health and safety policies and practices. 
•  Reporting incidents and anti-social behaviour. 
•  Carry out domestic tasks (cleaning communal areas) to a high standard. 
•  Effective recording of information.
•  Implementing policies and procedures to ensure effective service delivery. 
•  Advises management promptly of any signs of problems or concerns about a client. 
•  Reporting repairs to maintenance contractors by using appropriate systems. 
•  Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination. 
•  Promote and encourage a high level of client involvement, consultation and communication. 
•  To understand your role in the organisation and to be accountable for your contribution to maximise profitability 
•  To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way 
•  To understand that your efforts will be client led. 
•  To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures 
•  Working within a multi-disciplinary team of housing and support staff, and meeting the requirem...

Store Manager – Attire, St Annes

35 Hours per week

Salary £26,923 pro rata

Are you a natural leader with a passion for retail and community impact? We’re looking for a dynamic and motivated Store Manager to lead our St Annes men’s store helping to raise vital funds for hospice care across the community.

🛍️ What You’ll Be Doing:

• Managing the day-to-day operations of the shop
• Leading and inspiring a team of volunteers and staff
• Driving sales and Gift Aid targets through creative merchandising and excellent customer service
• Handling donations and ensuring effective stock control
• Maintaining high standards of presentation, safety, and compliance
• Promoting our mission and values in everything you do

🙌 What We’re Looking For:

• Proven retail experience and leadership skills
• A positive, hands-on approach to team management
• Strong organisational and communication abilities
• Confidence in handling finances and shop administration
• A passion for charity and community engagement

🎁 What You’ll Get:

• A rewarding role where your work directly supports local hospice care
• 38 days annual leave (pro rata), including Bank Holidays
• Access to health and wellbeing support
• Enhanced maternity/paternity benefits
• Pension Scheme
• A chance to be part of a caring, community-focused organisation

If you’re ready to lead with purpose and make an impact in your community, we’d love to hear from you!

👉 Apply now by submitting a covering letter and current CV to julie.crooks@nhs.net

Closing Date – 28 January 2026

Go back...

SEAMSTRESS/COLLEGE SHOP ASSISTANT - PERSON SPECIFICATION

Pangbourne  College  is  committed  to  safeguarding  and  promoting  the  welfare  of
children and young people and expects all staff to share this commitment.

Job Title: Seamstress/College Shop Assistant
Department: Shop

Qualifications

Essential

Desirable  Method of assessment

Educated to GCSE level including Maths and
English

Proven sewing and garment alteration skills

⭐

⭐

Application form

Interview

Skills and Experience

Essential

Desirable  Method of assessment

Excellent IT skills, especially with Google suite and
Microsoft Office

Good organisational skills and ability to manage a
varied workload

Excellent attention to detail and accuracy

Ability to work under own initiative with minimal
supervision at times

An understanding of independent schools would
be useful but not essential

⭐

⭐

⭐

⭐

⭐

Application form

Interview

References

Assessment exercise

Personal Qualities

Essential

Desirable  Method of assessment

Comfortable with suggesting and devising new
ways of working, if necessary

Interest in working in a school environment

Ability to work under pressure

Fun personality, character, hard worker,
professional, patient, empathic, resilient,
willingness to listen

⭐

⭐

⭐

⭐

Interview

Assessment exercise

References

Diplomatic, calm and patient with the ability to
manage challenging people

⭐

Special requirements

Essential

Desirable  Method of assessment

Promoting and safeguarding the welfare of
children

Compliance with Pangbourne College’s Child
Protection and Safeguarding Policy

Current driving licence

Own transport - Pangbourne is in a rural location
with limited public transport links

⭐

⭐

⭐

⭐

SEAMSTRESS/COLLEGE SHOP ASSISTANT - JOB DESCRIPTION

Pangbourne  College  is  committed  to  safeguarding  and  promoting  the  welfare  of
children and young people and expects all staff to share this commitment.

 Job Title:                                            Seamstress/College Shop Assistant

Reports to:                                        Buyer and Retail Manager

Department:                                    Shop

Duration of Contract:                 Zero Hours Contract

Key working relationships:

Buyer and Retail Manager

Finance Team

Pupils and Parents

All Staff

Job Summary

To provide an efficient, high-quality sewing and garment alteration service while supporting the
day-to-day operation of the College Shop, delivering excellent customer service to pupils, parents and
staff

Key Responsibilities

Seamstress

●  Carry out alterations and repairs to school uniform and College garments, including hemming,

resizing, repairs and adjustments

●  Ensure all sewing work is completed accurately, safely and within agreed timescales

●  Maintain sewing equipment and ensure a safe and tidy working environment

●  Manage alteration requests and keep accurate records where required

College Shop Assistant

●  Assist with the daily operation of the College Shop including sales of uniform and College

merchandise

●  Operate the till and handle cash/card payments accurately

●  Assist with stock control, ordering, deliveries and stock presentation

●  Maintain high standards of cleanliness and organisation within the shop

●  Work collaboratively with colleagues to support the wider College community

Other

The above is only an outline of the tasks and responsibilities of the role.  The post holder will carry out
any other duties as may be reasonably required by his/her line manager

The job description and person specification may be reviewed on an on-going basis in accordance with
the changing needs of the department and College.

This job description and accompanying documentation do not form part of the employment contract.

Child Protection and Safeguarding Policy

It is the post holder’s responsibility for promoting and safeguarding the welfare of children.  You will
comply with the Pangbourne College Child Protection and Safeguarding Policy, and the requirement to
report to the Designated Safeguarding Lead any concerns relating to the safety or welfare of children.

Terms and Conditions of Service

The post holder will be required to comply with all policies and procedures issued by and on behalf of the

College.

The post holder will be subject to an Enhanced Disclosure and Barring Service Certificate.

The post holder will be required to participate in the College’s appraisal procedures as an appraise and if
applicable, as an appraiser.

The post holder will be required to attend statutory and mandatory training.

Information Security, Confidentiality and Data Protection

During the course of employment the post holder may have access to, see or hear information of a
confidential nature and he/she will be required not to disclose such information. All personal
identification information must be held in the strictest confidence and should be disclosed only to
authorised people in accordance with the General Data Protection Regulation and the College’s Privacy
Notice, unless explicit written consent has been given by the person identified.

Equal Opportunities

The post holder must comply with and promote Equal Opportunities and avoid any behaviour which
discriminates against others on the grounds of sex, disability, marital status, sexual orientation, age, race,
colour, nationality, ethnic or national origin, religion, political opinion, trade union membership.

Health and Safety

Under the Health & Safety at Work etc Act 1974, it is the responsibility of individual employees at every
level to take care of their own health and safety and that of others who may be affected by their own acts
at work.  This includes co-operating with the College and colleagues in complying with Health and Safety
obligations to maintain a safe environment.

On almost every hole, a well-placed tee shot offers a clear view of the green and flag. Miss the ideal line, however, and the challenge quickly increases, calling for care and creativity…

An original Willie Campbell design dating back to 1891 and redesigned in 2018 by David J. Russell to modern championship standards, our iconic course stretches over 7000 yards from the back tees and is designed to be playable in all conditions.

The Machrie Islay offers plenty of variety and tests every aspect of the golf game. It’s this balance of precision and nerve that keeps our members and guests engaged, tested, and eager to return for more.

Our PGA Assistant Professional Golf Ops Supervisor role:

We’re looking for a PGA Assistant Professional Golf Ops Supervisor to support the delivery of all day-to-day golf operations, ensuring an exceptional experience for our guests and Islay Golf Club members.

As our PGA Assistant Professional Golf Ops Supervisor, you’ll be:

• Continuously demonstrating a deep respect for our team, guests, members, owners, property, and wider natural environment.
• Delivering golf lessons within our academy structure, shaped by the experience and guidance of our Head PGA Professional.
• Working both indoors and outdoors between the course and pro shop.
• Tracking financial performance within retail, hire, golf, and food and beverage sales
• Processing tee sheets and receiving and inputting booking requests accurately into our golf management system.
• Checking golfers in and processing payments via cash, card, and room charges, utilising the correct green fee code in addition to additional items such as retail and hire items.
• Attending golf events and supporting the general preparation and administration of events, as instructed by our Head PGA Professional.
• Ensuring all hire equipment is labelled, stored correctly, and in good working order for guest, member, and team use.
• Cleaning, labelling, and setting up equipment as per standard operating procedures.
• Ensuring golf clubs, golf balls, push/pull carts, and golf buggies are organised, accessible, and readily available.

Please note, this is a full-time role on an Annualised Hour Contract working 40 hours per week.

The skills you’ll be sharing with us:

• Presently enrolled with or qualified via the PGA, GB&I (or similar)
• A relevant degree in Golf or Golf Management (preferred)
• A passion for golf, the golf game, and a desire to share this with others
• Computer literacy with experience in Microsoft Office systems
• A comprehensive knowledge of golf and golf rules
• Ability to work under your own initiative
• Strong attention to detail and commitment to high-quality standards
• Hospitality experience within a similar retail/customer-facing setting (preferred)
• A desire to learn, grow, and develop yourself within a fast-paced environment
• A flexible schedule approach that adapts to evolving business needs and demands
• Natural leadership skills with a team-focused approach that brings the best out in others
• Experience in golf tuition, demonstrations, or lessons, or a willingness to learn and put developing knowledge into practice

Life at Another Place – The Machrie

Due to the hotel’s remote location, you will require a valid driving license and access to a personal vehicle. We also offer team accommodation within same-sex residences (where possible). As a team, we work together to deliver memorable moments for our guests to immerse themselves in the vibrancy of island living, and it’s our strong sense of community and our wider connection to the residents and natural beauty of Islay, that allows us to offer a space where outdoor living and indoor comforts coalesce – where both guests, locals, and team can rest, play, work, gather, and make the most of what matters.

What we’ll offer you in return:

• A relaxed, professional place to work in a beautiful location – Islay ‘the queen’ of the Hebridean archipelago off the West Coast of Scotland
• Use of our Championship Links Golf Course (7,000 yards from the back trees, rated one of the world's top 100)
• A welcoming team of like minds, eager to support and encourage each other
• Accommodation (as required, dependent on availability)
• Excellent career prospects in an ever-expanding organisation
• An Islay Living Allowance provided for team members residing off-site
• Special rates for you and your friends & family to stay at ...

Governance and Executive Assistant

Aquatics GB is the National Governing Body for Swimming, Para-Swimming, Diving, Artistic Swimming, Water Polo and Open Water in Great Britain.

• Location
• The normal place of work will be SportPark, Loughborough, LE113QF
• Contact Name
• Mrs Karen Walton
• Contact Email
• karen.walton@aquaticsgb.com

• Salary
• £24,000 to £28,000 per annum (salary dependent on skills and experience and pro rata if part time)
• Hours
• Full Time
• Contract
• Permanent
• Placed On
• Thu 8th January, 2026
• Closes
• 12:00pm - Wed 28th January, 2026
• Sport / Activity
• Swimming
• Job Reference
• Governance and Executive Assistant
• Interview Date
• Thu 5th February, 2026

About Governance and Executive Assistant

We are seeking a Governance and Executive Assistant to join the Business Services Department at Aquatics GB. This postholder will report into the Chief Operating Officer and General Counsel and will manage the day-to-day governance requirements of Aquatics GB (AGB) covering the following core areas.

We're looking for a highly organised and adaptable individual who excels at building strong working relationships. The postholder will need to manage diaries and workloads while meeting deadlines and there is a requirement to work on a Friday evening and Saturday morning at the Board meetings held 5 times a year.

Please send via email/WeTransfer (free large file sending platform) a video recording of no more than 5 minutes responding to the following question:

Summarise how your skills, experience and strengths make you a great fit for this role and also tell us what added value you can personally bring to AGB.

Or send via email a completed application form (written) to peopledepartment@aquaticsgb.com. A pack can be downloaded from our website https://www.aquaticsgb.com

Please note, Aquatics GB operates an anonymous recruitment process for written applications.

Closing date: Wednesday 28^th January 2026 at 12.00 noon

Interview date: Thursday 5^th February 2026 in Loughborough

Supporting Documents:

Governance And Executive Assistant Advert (PDF, 216.3 Kb)

Governance And Executive Assistant Job Description Person Specification (PDF, 213.7 Kb)

Somerset Activity & Sports Partnership is not responsible for the accuracy of information provided by third-parties and accepts no liability relating to any information contained on the site. If any contact details have been provided, It is recommended that you contact them directly.

Gym Instructor

Join Horizon as a Gym Instructor and inspire healthier, happier lives. Help members reach their fitness goals in a dynamic environment with supportive colleagues and great facilities.

We usually respond within a week

Job title: Gym Instructor

Hours:  19

Location:  Havant

Salary:  £11.78 (Under 21) - £12.21 (21 and over)

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

We are looking for a Gym Instructor to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.

Our ideal candidate!

Our ideal person will have a Level 2 Gym Instructor qualification (or equivalent) with relevant experience in a similar role.

What does the role involve?

The main focus of the role will be to ensure the efficient operation of the Gym under the supervision of the Gym Team Leader. A hands-on role that requires you to:

• To carry out inductions on a one to one or small group session basis

• To carry out gym based classes as per timetable

• To carry out and write personalised fitness programmes for individual members

• To proactively maintain the members’ database

• To promote the gyms incentives, classes, and forthcoming events

• To help and assist members with questions and queries

• To ensure the gym and fitness equipment is kept clean and tidy as per the cleaning schedule

• To maintain fitness equipment and update the maintenance log

Qualifications:

• First Aid Qualification

• Gym Instructor Qualification Level 2 or Higher

Skills and competencies:

• Excellent interpersonal skills

• Excellent communication skills

• Self-motivated

• Ability to work under pressure

• A flexible approach to work

• Ability to work on own initiative

• Excellent team working skills

What you can expect from us: 

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!

• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!

• Variety; no two days is the same!

• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits: 

• Free access to our award-winning gym’s and exercise classes for you and a +1

• Employee discounts and wellbeing platform

• Healthcare Cash plan

• Free 24/7 access to GPs using our SmartHealth plan

• Employee Assistance Programme - support for when you need it most

• 23 days annual leave + 8 days bank holiday

• Internal recognition schemes

• Opportunitie...

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Rugby Events and Competitions Assistant

Job Description

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for two Rugby Events & Competitions Assistants to join our Rugby Events & Competitions team on a permanent basis.

Job Title : Rugby Events & Competitions Assistant
Department : Rugby Events & Competitions/Performance Rugby/Venue
Reports to : Rugby Events Partner and Rugby Events & Competitions Manager 
Salary Banding : c.£27,000 per annum
Job Level : Core
Location : HQ - This role is contractually based at Allianz Stadium, offering some flexibility to work from home
Employment Type : Permanent
Working Hours : This is a full-time role, covering 35hrs per week

Application Information:

• Please submit an anonymised CV (i.e. remove personal details).
• The closing date for applications 1st February at 9pm.
• Interviews will take place around 11th, 12th and 16th February.
• Due to the high level of interest we anticipate,we encourage early applicationsas we may close the vacancy early if we receive a strong pool of suitable candidates.

The Roles:

We have 2x Rugby Events & Competitions Assistant vacancies; one will focus more on events and the other will focus more on competitions however, there may be some crossover of duties during peak times, giving each incumbent great exposure opportunities. The responsibilities below are a combination of duties each role will undertake, and some duties may feature more in one role than the other. At interview stage, you will be able to have further discussions with the hiring team about how these roles will work independently, together, and with the wider team.

These roles will provide an efficient and effective administrative and operational support service to the Rugby Events and Competitions team. The role holders will be required to work collaboratively with various team members and support the delivery of several different administrative and operational requirements.

Some key responsibilities include:

Day-to-day responsibilities for both roles may include:

• Working collaboratively across the Rugby Events & Competitions team, supporting them during different stages of planning and delivery of core rugby and commercial priorities.
• Responsibility for the coordination and delivery of key elements of larger projects as defined by the Rugby Events & Competitions Partner.
• Being a super-user for the day-to-day functionality of our operating systems (Oracle and GMS), including but not limited to procurement processes, finance and budgeting.
• Assisting with day-to-day processes in the Competitions department including, but not limited to, fixture scheduling, match cards & kit matrix.
• Managing the Rugby Events & Competitions diary, effectively liaising with internal stakeholders.
• Responsibility for areas of pre-event preparations, ensuring Rugby Events & Competitions spaces at Allianz are operational, fully stocked, and kit and equipment is in good working order ahead of match days.
• Involvement in management of rugby events at Allianz Stadium and elsewhere such as training sessions, Community Competition Finals, Stadium Hires, England Representative matches, & England Senior games; taking on varied roles across the matches dependent on experience.
• Assisting with team services requirements, including travel, logistics, and accommodation during peak delivery times
• Be the point of contact for the Rugby Events & Competitions Team Volunteer Workforce, recruiting & liaising with volunteers for matches.
• Assisting with the compilation of pre-event reports for all events, including match orders and match management documents, and coordinating match debrief reports for the Rugby Events & Competitions Team.
• Developing excellent working relationships with internal stakeholders, stadium hire clients, RFU partners, and contractors.
• Assisting on an ad hoc basis with Working Groups & Committees.
• Assisting with drafting and negotiating contracts & business management approval forms.
• Responsibility for planning &am...

Are you looking for your first role in the youth sector? Do you want to improve your skills in supporting the development and delivery of outdoor activities and youth work programmes while working within a membership organisation?

We are seeking a Cudham Centre Intern, reporting to the Cudham Centre co-ordinator.

Info about the internship:

The internship is part of the Jack Petchey internship programme designed to support roles that make a positive difference to young people. The post holder will be required to take full part in the Jack Petchey Internship Development Programme and the mentoring programme.

More information about Jack Petchey Internships  can be found here:- https://www.jackpetcheyfoundation.org.uk/opportunities/internships/

And information about Jack Petchey’s Strategies and Principles can be found here:- https://www.jackpetcheyfoundation.org.uk/news/our-2025-2027-strategy/

The Cudham intern will work alongside the Cudham Co-ordinator, supporting the development and delivery of outdoor activities, training and Woodcraft Folk group programme. The role also includes hands-on work maintaining and preparing the centre for guests.

Activities can include:

• Facilitating and developing regular group programme activities, both at the centre and in the neighbouring community.
• Supporting outreach activities, i.e. Children and young people’s camps, Forest school , training, Group nights and Camps for All.
• Working with volunteers to maintain and prepare the centre for weekly guests.
• Supporting centre decarbonisation and greater understanding of climate resilient approaches to outdoor education.

More information about the role can be found in the Job Description.

The closing date for applications is 9am on Monday 9 th February 2026.

Further information about the role can be found in the attached job description & person specification. To apply for this role, please submit an up-to-date CV and a Motivational letter stating:

• Your reason for applying.
• Relevant skills, whether these have been developed through employment, volunteering, or other life experience.
• Your own values and the experience you will bring to the role.
• How this role would support any future career ambitions.
• Anything else you hope to gain from an internship with Woodcraft Folk.

Please send all documents or questions about the role to recruitment@woodcraft.org.uk by the 9th of February 2026 @9am.

Admissions and Course Enquiries Assistant

Cardiff Metropolitan University is looking to appoint an enthusiastic Admissions and Course Enquiries Assistant to support the activities of a busy centralised Admissions Unit. This is a key customer facing role within the University and is often the first point of contact for prospective students.

The Admissions and Course Enquiries Assistant are responsible for providing information, advice and guidance to prospective students about our courses, entry requirements, USPs and supporting customers in making and progressing their applications, ensuring a positive applicant experience

You will support with:

• Acting as the main contact for enquires across all channels (e.g. telephone, e-mail, social, web, face to face)
• Tracking and closing enquiries promptly, resolving at first point of contact where possible.
• Providing clear, customer-focused advice on the University courses.
• Assessing suitability for courses based on pre-set entry requirements and advise prospective students about qualifications (for instance using UCAS or ENIC) and alternative application routes and provide other relevant information to international students.
• Supporting marketing and recruitment events (open days, applicant days, clearing).
• Contributing to a university wide ethos of customer service excellence and inclusivity, including accurate and efficient enquiry capture and data management.

What you’ll bring 

Experience in a similar role is required, working in a busy environment, providing an excellent level of service to applicants, staff and external bodies. Knowledge and understanding of Higher Education Admissions and the Student Recruitment process is preferred. Similar administrative experience and skills will be considered.

Additionally, you will have:

• Excellent organisational and communication skills.
• Ability to prioritise and plan work effectively under tight deadlines, under pressure and with competing priorities.
• Outstanding attention to detail.
• Ability to learn independently and to master and apply new knowledge and skills quickly,
• Commitment to the highest standards of customer service.
• Detailed understanding of both internal and external admissions policies and procedures.
• Flexible and enthusiastic approach to all tasks undertaken.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Lisa Bowen on lbowen@cardiffmet.ac.uk, or feel free to contact Aleksandra Janusiewicz, the Recruitment Advisor supporting this vacancy on ajanusiewicz2@cardiffmet.ac.uk.

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.

Further details:    Job Description Swydd Ddisgrifiad

Applications may be submitted in Welsh, and an applicatio...

Family Group Conference Coordinator - Untrained, Self-employed

Train to become a Family Group Conference Coordinator

Are you passionate about supporting families and helping them find their own solutions? Would you like to train for a flexible, rewarding role where you can make a real difference?

Daybreak, a registered charity, is looking for new self-employed Independent Coordinators across the South of England. We are offering an opportunity for individuals with relevant experience to train as Family Group Conference (FGC) Coordinators and help families tackle challenges, strengthen relationships, and create lasting solutions.

ABOUT THE ROLE

Once trained, Coordinators work impartially with families and their support networks to facilitate decision-making, develop secure action plans, and ensure every voice is heard. Whether your background is in education, emergency or frontline services, youth work, social work, or adult welfare, your skills can be invaluable in empowering families. Find out more about Family Group Conferences on our website.

Our services currently operate in Portsmouth, Reading, Bromley, Hackney, and Wiltshire, and we are prioritising applications in these areas. However, we also welcome interest from across the South of England.

REQUIREMENTS

• Experience in social care or a role that involves problem-solving in sensitive situations

• Commitment to delivering high-quality work that supports families

• Strong facilitation skills to bring people together and ensure every voice is heard

• Openness, honesty, and a compassionate approach

HOW TO BECOME A FGC COORDINATOR WITH DAYBREAK

• Learn more about the role by reading our

  blog

• Join an optional

  FREE online webinarto learn more about the role. Multiple dates available.
• Applyand interview to join our team – see below for recruitment dates.

• Complete a

  self-funded FGC Coordinator training course; the cost of this course is comparable to the fee for supporting just one family.Payment options are available, please visitour training FAQsfor more information. If you need further information or support with payment, please contact us.