Supporter Care Manager

Lead our Supporter Care team to deliver outstanding service, manage supporter enquiries and income processing, and drive improvements to create a more consistent, supporter-focused experience.

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Supporter Care Manager to join our Fundraising team.

Title: Supporter Care Manager

Salary: £39,000 - 42,000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division.

This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints. You will manage a small, dedicated team of Supporter Care Officers, overseeing enquiry handling, income processing and data management, while maintaining strong operational standards and compliance.

As the first point of contact for many of our supporters, the team plays a vital role in shaping supporter perceptions and enabling effective fundraising. You will work closely with colleagues across fundraising, engagement, technology and finance to ensure a seamless supporter experience and support the delivery of campaigns and activities.

You will also use supporter insight and feedback to drive continuous improvement and contribute to wider Supporter Experience initiatives and transformational projects, helping to embed more consistent and supporter-centric ways of working across the organisation.

We are looking for someone who brings:

Experience managing a customer service or supporter care team
Strong operational and organisational skills, with attention to detail
Experience using CRM systems and managing supporter data
Confidence handling complex enquiries and escalations
Excellent communication and relationship-building skills
A proactive approach to improving processes and services

What’s in it for you?

A competitive salary
27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
A stimulating work environment full of opportunities to learn and develop
Life Assurance of four times annual salary
Travel season ticket loan, Cycle to work Scheme
And more! (further details on our
Life at Anthony Nolanpage)

Please check out the full job description here, and you can read more about what to expect on the

Our recruitment processpage.

Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.

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