Operations Manager - Growth and International

Operations Manager - Growth and International

12 month fixed term contract, Full time: 35 hours per week

Salary: From £55,000 + Benefits

Home based in England, Scotland or Wales with regular national and international travel

About the role

The Operations Manager - Growth and International will play a pivotal role in supporting EAL to deliver key strategic initiatives and projects that drive operational excellence and enable sustainable international growth. This role will focus on developing and implementing an effective operational delivery model for international operations, ensuring alignment with UK regulatory requirements and strengthening quality assurance frameworks across the organisation.

Working closely with senior stakeholders across Commercial Growth, Governance & Compliance, and Operations Management, the postholder will design and embed robust processes, policies, and pricing models that support scalable growth both within the UK and internationally, while maintaining high standards of quality, compliance and customer experience.

What You’ll Be Doing

You will lead the development and implementation of a new operational delivery model for EAL’s international qualifications business. This will include working closely with Commercial Growth colleagues to align operational processes with strategic objectives in target markets, designing appropriate international pricing models, and establishing international Terms & Conditions, policies, procedures, and Centre Handbooks. You will set up international centre recognition and re-recognition processes, coordinate operational support for international customers, and work with colleagues to secure local regulatory recognition where required.

You will partner closely with Governance & Compliance and Quality Assurance colleagues to ensure all international delivery models meet UK regulatory requirements, including Ofqual standards. This will involve defining and embedding quality assurance requirements for international delivery, reviewing existing assurance frameworks, and strengthening quality processes across both international and UK operations. You will also support the development and maintenance of key operational documentation, including the UK Centre Manual and the Apprenticeships Assessments Operational Manual, ensuring that alignment where necessary is achieved across UK and international markets.

Alongside this, you will work with Operations Management to deliver key growth initiatives and operational improvement projects that enhance efficiency, scalability, and customer experience. As a leader, you will role model organisational values and behaviours, foster an inclusive and high-performance culture, and embed a strong customer-first mindset across cross-functional teams. You will communicate progress and strategic direction clearly and consistently, support team development and wellbeing, and maintain your own continuous professional development to ensure best practice, leadership and delivery.

What We’re Looking For

You will bring demonstrable experience in a similar role, with a proven track record of leading teams to consistently deliver high-quality outcomes against targets. You will have a strong background in operational strategy and delivery within education, awarding, or qualifications environments. Including experience in international qualifications and assessments operations, quality assurance, and regulatory compliance. Commercial acumen is essential, with experience in cost–benefit analysis, pricing strategy, and market entry planning, supporting sustainable growth.

You will be an excellent communicator, confident presenting to senior stakeholders and able to engage effectively across different levels of the organisation. You will build trusted relationships, influence effectively, and manage complex challenges with professionalism. You will be highly organised, able to prioritise multiple workstreams in a fast-paced environment, and bring strong problem-solving skills with exceptional attention to detail. Proficiency in Microsoft Office tools is essential, alongside a collaborative and resilient approach to delivery.

Other skills which would be desirable however not needed to apply for the role

Ideally you’ll have a proven track record of implementing digital tools, data analytics, or technology-enabled process improvements to drive operational efficiency and support business growth. As well as this, it would be advantageous to have experience i...

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Job Opportunities

King’s is a beautiful school and a wonderful place to work. Founded in 1502, the school is located on Alderley Road, Prestbury in Macclesfield, Cheshire. The school operates from an entirely new, state-of-the-art campus. Few schools can offer such a rich and varied curriculum and wide array of extra-curricular opportunities, within a warm and friendly community with excellent relationships between its pupils and staff.

The King’s School employs around 200-230 staff (inclusive of self-employed), with a unique set of skills and abilities. We are proud to support our superb staff and this applies as much to our dedicated support staff as to our teaching colleagues. We want all staff to feel part of the King's community and for them to make the most of their career.

We offer a range of benefits to our employees. For further details, please see the booklet below:

Teaching Posts

Support Staff Posts

• Leisure Assistant (full-time)
• Teaching Assistant (Wrap-Around Care) Infant & Junior Division
• Cleaners (part-time)

Leisure Assistant (full-time)

We are looking to recruit a Leisure Assistant for our state-of-the-art Sports Centre to start as soon as possible. This full-time post is available on a full year or term-time contract with shifts mainly during the school day.

An Application Form can be downloaded from the top right-hand side of this page and further details can be found below:

Closing date: 26th January 2026.

Teaching Assistant (Wrap-Around Care) Infant & Junior Division

Cleaners (part-time)

King's is committed to safeguarding and promoting the welfare of children; successful applicants will be subject to a DBS check.  King's values diversity among pupils and staff and encourages applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way.  

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contactinclusiverecruitment@macegroup.com to speak to a member of our team. You can read our diversity and inclusion strategy here. 

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact

Whatever your aspiration, we’ll help you redefine the boundaries of your ambitions.

1a66e66225894936908c25bdbf1d9380

Job Title: Assistant Retail Manager

Ref:
ARM453

Contract:
Permanent

Hours:
Full-time, 37 hours per week, to be worked over 5 days across a flexible 6-day week

Salary:
£24,050 per annum

Location:
Penny Brohn UK, 49 Queens Road, Bristol, BS8 1QQ, aka the Penny Brohn “Hub”

About UsPenny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists).

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

The roleThe Assistant Manager will assist the manager in the day to day running of the Hub, overseeing the smooth running of the shop in their absence and ensuring set sales and profit targets are met.

Key duties include:

• Maximising sales and minimising costs, ensuring high levels of customer service are maintained at all times.
• Compliance with all health and safety regulations and contributing towards an environment that protects all staff, volunteers and public.
• Maintaining high standards of display both through the shop window and internally, ensuring good housekeeping, organisation and cleanliness throughout.
• Generating, selecting and pricing donated stock to consistent levels, managing van collections and organising the stockroom to ensure optimum efficiency.
• Ensuring that the Hub is adequately staffed at all times via paid staff and volunteers. This will include actively recruiting volunteers and assisting the Manager in training and development for the paid and voluntary team.
• Assisting in the smooth management of the Hub’s services such as managing bookings for the treatment rooms.

The role is 90% shop floor and stockroom based and 10% administration with occasional attendance at the charity’s National Centre for ad-hoc staff meetings.

Candidates will have proven retail and customer services experience with knowledge of merchandising and displays, cash handling, banking and associated processes. They will demonstrate strong interpersonal and communication skills as well as an interest in fashion. Flexibility is essential as is the ability to work as part of a wider team. Most importantly, candidates will be able to demonstrate an understanding of the Penny Brohn ethos and have a passion to support the work of the charity.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

30 days holiday plus 8 bank holidays
Enhanced sick pay after six month’s service
Auto enrolment into the Penny Brohn UK pension scheme
Free Life Assurance
Family friendly policies with enhanced maternity and paternity leave after one year of service
Specsavers Corporate eyecare test
Cycle to work scheme

Application Process To apply for this position, please send your CV along with a supporting letter to

jobs@pennybrohn.org.uk(quoting job reference in the subject line).

Your covering letter must demonstrate why you are interested in the position, how you meet the criteria detailed in the job description and person specification and what it is that you can bring to the role.Unfortunately, CVs submitted without a supporting letter will not be considered.

If you would like an informal chat with the hiring manager before applying, or for queries, please contact the HR department at the email address shown above.

For further details with regards to the role, please see the attached job description.

Timetable for recruitment Closing date:               Monday 26 January 2026 at 9.00am.

Interview date: Monday 2 February at the Penny Brohn UK Hub, Queens Road, Bristol.

Start date: ASAP, date to be agreed upon appointment with successful candidate

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We w...

Sutton Mental Health Foundation

PERSON SPECIFICATION
Sutton Crisis Café Manager

 ‘E’ denotes essential criteria which will be used in shortlisting, while ‘D’ denotes desirable qualities or factors.

1. KNOWLEDGE AND EXPERIENCE

•  Experience of engaging positively with visitors (using a person-centred approach) and
stakeholders involved in their care to form collaborative, warm and empathetic
relationships with diverse individuals leading to positive outcomes..

E

•  Experience of confidently and effectively assessing risks and needs, as well as

developing appropriate risk management plans.

•  Understanding of issues facing people in a mental health crisis, and experience of
communicating effectively with people in a mental health crisis to finding safe and
positive ways to ‘hold’ and de-escalate situations.  Supporting your staff to do the same
and managing them in an enabling way so they can safely debrief and learn from such
experiences.

•  Demonstrable experience of managing the operational delivery of services for and with

people with mental health and complex needs (min 1 year).

•  Experience of creating a staff rota and dealing with gaps due to unexpected staff sickness

(including taking personal responsibility to cover if necessary) etc.

•  Demonstrable experience of recruitment, induction, supervision, motivation, appraisal,

training, disciplinary and grievance issues (min 2 years).

•  Experience of performance monitoring, delivering KPIs and consistently high service user

standards.

•  Understanding of working in partnership with statutory mental health services.

•  Experience in responding to and dealing effectively with complaints and managing

safeguarding issues in situ as they arise.

•  Experience of positively promoting organisation/service at external events, including

delivering presentations and creating marketing material.

•  Experience of working with BAME communities and young people.

•  Knowledge of relevant legislation, eg Community Care, Mental health, Health and Safety

and welfare benefits legislation.

E

E

E

  E

E

E

E

E

D

D

D

2. EDUCATION

2.1

There are no specific educational or professional qualifications needed for this post.  However, applicants must
have a good level of literacy and be able to communicate with clients, professionals and carers.

3. SKILLS AND ABILITIES

3.1

In communicating effectively across cultural boundaries

3.2

In effective time management

3.3

In managing a service and working co-operatively as part of a team

3.4

In effectively managing budgets

3.5

In maintaining the requirements of a confidentiality policy

3.6

In working independently and taking initiative

3.7

In effectively using IT including case management systems, excel and equivalent

3.8

In speaking and writing fluent English and explaining information face
to face, over the ‘phone and in writing

3.9

In writing clear and concise records and reports

E

E

E

E

E

E

E

E

E

4. PHYSICAL REQUIREMENTS

4.1

Sufficiently healthy and physically able to carry out the duties in the job description.  The premises has a lift to
the first floor but some rooms are only accessible by a short flight of (3 or 4) stairs.

E

5. OTHER

5.1

Be able and willing to work the hours required, as needed bearing in mind that this service operates 365 days a
year, 7 days a week, in the evenings.

E

Website Lakeland Arts

Job Title: Estates Coordinator

Salary: £28,000 per annum FTE

Hours: 30 hours per week (spread over 4 or 5 days), with flexibility for movement in cases of emergency. As Lakeland Arts is a seven-day-a-week operation these days need not necessarily be taken between Monday and Friday, in agreement with the Head of Operations

Location: Lakeland Arts (Windermere Jetty Museum, Abbot Hall, Blackwell and Lakeland Museum – currently closed)

Reporting to: Head of Operations

Reports: Estates Assistant

Term: Part Time, permanent

Purpose

The role is responsible for the maintenance and upkeep of Lakeland Arts’ properties, car parks, and surrounding land. It provides both technical and practical support across a range of maintenance activities, working closely with other departments to maintain a safe environment for staff and deliver an exceptional experience for visitors.

The postholder will use their skills in building maintenance, oversee contractor work, and collaborate with the Estates Assistant and volunteers to ensure the effective delivery of building and facilities operations. The Estates team operates with flexibility across three venues, tackling new challenges each week while keeping planned maintenance on track.

The successful candidate will be a collaborative and proactive individual with proven experience in buildings, services and facilities maintenance. They will thrive in a busy, hands-on environment, managing a variety of tasks, systems and equipment. They will be committed to supporting teams to ensure Lakeland Arts venues are presented to the best of their abilities.

You can see a more detailed breakdown of the key responsibilities for this role in the attached job description. Please note that the key responsibilities listed in the job description are not exhaustive.

Closing date: 28 January 2026

Interview Date: w/c 2 February 2026

Read the full job description here

How to apply: send your CV and cover letter to jobs@lakelandarts.org.uk.

Lakeland Arts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Vacancy Type
• Fixed Term/Full Time
• Category
• Engagement
  (Engagement)
• Salary Range
• Grade G: £57,822.85 - £62,434.05
• Hours
• 35 hours per week
• Welsh Language Level Requirement
• Desirable
• Job Summary

• The NMC100 Philanthropy Lead will play a pivotal role in securing significant philanthropic support for Amgueddfa Cymru’s transformational capital programme. This role will lead on developing and delivering a high-value philanthropic giving strategy aligned with the organisation’s strategic vision.

  You’ll play a critical role in the delivery of the redevelopment of NMC100. Working as part of the External Relations and Funding team, you will be responsible for day-to-day fundraising of the NMC100 programme. Working alongside the Director Relationships and Funding and the Head of External Relations, Communications and Funding, you will contribute to the development and delivery of the fundraising strategy, building strong relationships to ensure philanthropic support for successful delivery of this transformational internationally significant programme.

  You will prospect and cultivate relationships with major donors, trusts, foundations, and international partners to achieve ambitious income targets for the redevelopment.

  
  You will sit on the funding workstream, advise and lead on the fundraising strategy and ensure high-level support and champions for the programme.

  You will be responsible for the scoping and the development of robust cases for support, applications and programme proposals, build relationships with funders and relevant stakeholders, securing, leading on reporting and donor acknowledgment and funder stewardship.

  You’ll be a key coordinator between the Relationships and Funding team and programme delivery team, ensuring information is shared, priorities are understood, and any issues are flagged and resolved.

  This role is pivotal to delivering Amgueddfa Cymru’s long-term strategic ambitions, including major gallery redevelopments and reinterpretation as part of a multi-disciplinary team across the museum.

• Job Profile
• Job Profile document
  
  

Support Your

Midlands Air Ambulance Charity

Salary: £12.52 per hour

Hours:22.5 hours per week 

Location: Halesowen

About Midlands Air Ambulance Charity (MAAC)

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.

Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:

Emergency critical care service – our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes. We provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.

Charitable programme – we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes, volunteering opportunities and social engagement activities to support with community cohesion and wellbeing.

Retail network – we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.

Training provider – we deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses, ranging from workplace first aid training to specialist pre-hospital clinical training.
The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:

Vision - Saving Lives by Saving Time - Today, tomorrow, and in the future.

Mission - To provide patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.

Values - Receptive, Recognition, Relevant, Respectful and Responsible

About the role

We are seeking a dynamic and innovative person to work as part of a team with the Shop Manager at our Brand New Shop in Halesowen. As well as deputising for the manager on occasion, you will work together to maximise the shop sales and identify new income opportunities. You will also enjoy the freedom of working with each other to set the direction of the shop at a local level, as well as assisting to lead a team of our brilliant volunteers. So being bored is not an option!

About you

You will have experience of supervising and working within the charity or not for profit sectors alongside significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise as well as bringing excellent communication skills with the confidence to provide excellent customer service internally and externally.

If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application. You will join a friendly and inclusive team which provides support for the charity’s vital life-saving service. Following completion of a six-month probationary period, we offer up to 6% employer pension contributions, a health cash plan which covers a wide range of healthcare treatments and life insurance.

How to apply:

Please complete the application form alongside this post and send in with a covering letter to introduce yourself and highlighting key achievements and experience relevant to the role and send to recruitment@midlandsairambulance.com

Please be advised that our shortlisting selection process is anonymised, and all personal information is removed from applications before being presented to the interview panel. This aims to eliminate unconscio...

Support Your

Midlands Air Ambulance Charity

Assistant Sales Manager Market Drayton

22.5 hours per week

£12.52 per hour

About us

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.

Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:

Emergency critical care service – our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes.  We provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.

Charitable programme – we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes, volunteering opportunities and social engagement activities to support with community cohesion and wellbeing.

Retail network – we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.

Training provider – we deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses, ranging from workplace first aid training to specialist pre-hospital clinical training.

The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:

Vision - Saving Lives by Saving Time - Today, tomorrow, and in the future.

Mission - To provide patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.

Values - Receptive, Recognition, Relevant, Respectful and Responsible

About the role

We are seeking a dynamic and innovative person to work as part of a team with the Shop Manager at our Brand New Shop in Market Drayton. As well as deputising for the manager on occasion, you will work together to maximise the shop sales and identify new income opportunities. You will also enjoy the freedom of working with each other to set the direction of the shop at a local level, as well as assisting to lead a team of our brilliant volunteers. So being bored is not an option!

About you

You will have experience of supervising and working within the charity or not for profit sectors alongside significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise as well as bringing excellent communication skills with the confidence to provide excellent customer service internally and externally. If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application. You will join a friendly and inclusive team which provides support for the charity’s vital life-saving service. Following completion of a six-month probationary period, we offer up to 6% employer pension contributions, a health cash plan which covers a wide range of healthcare treatments and life insurance.

How to apply

Please download the attached application form or send a full up to date CV with covering letter to introduce yourself and highlighting key achievements and experience relevant to the role and send to recruitment@midlandsairambulance.com.

Job DescriptionPerson Specification

Job Description

Operational Manager – Adult and Children’s Services

Reports to:

Salary:

Hours:

Manager of Adult and Children’s Outreach
Services
£36,500 plus on call allowance

40 hours per week plus the expectation of evening
and weekend as required.

Location:

May Terrace, Giffnock, Glasgow. G46 6LD

Main purpose of post

Working as a key member of the Outreach Services Operational Management
Team  (OMT)  with  a  focus  on  the  delivery,  growth  and  development  of  high
quality personalised support services to adult, children and young people.

You will work closely with the Service Manager and CMT to deliver the vision
for the service, developing a consistent and unified offer to families we support.
In doing so, you will maximise the impact of existing relationships and future
stakeholder  engagement  to  ensure  the  strongest  opportunities  to  develop
services and obtain funding.

Develop and maintain an in-depth knowledge of local service delivery as well
as  unmet  needs,  identifying  changes  and  trends  relevant  to  the  delivery  of
existing and new services and act on these.

To lead and develop support teams to deliver personalised, new and innovative
service models to help children and young people who have a learning disability
and/or additional needs lead the lives of their choosing.

Deputise for the Manager of Outreach Services as required and to contribute to
the overall development of Cosgrove’s Services. To uphold the organisations
standards and values and contribute to the overall success of Cosgrove Care.

Work as part of the on-call rota providing professional and comprehensive on-
call support.

Date Updated:  December 2025

1

Key Responsibilities

The Operational Manager will:

•  Have a strong commitment to delivering supports and services consistent with the

organisational values and person-led in approach.

•  Lead, drive and empower the support teams to work together to meet individual

outcomes and enhance young peoples’ lives.

•  Lead the staff team, ensuring that the needs of the people we support and their
families are being met to the highest standard whilst complying with the social care
regulatory framework.

•  To be focused on delivering supports and services consistent with UNCRPD and

UNCRC at all times.

•  Have  ultimate  responsibility  for  staffing  levels,  recruiting  appropriately  in  a  way

that is proactive, planned, safe and personalised.

•  Manage and support the Assistant Team Lead to implement rota systems ensuring
staff are matched and deployed appropriately in line with the needs of the people
we support, managing absence and changes as required and ensuring accurate,
up to date reporting with other organisational departments including HR, Finance
and administration.

•  Play a lead role in new service development, working with partners across sectors

and families/carers in a professional manner.

•  Play a lead role in developing innovative service models in line with organisational

strategy.

•  Ensure the support teams are properly trained and  take part in regular learning

and development activity to maximise their competence and confidence.

•  Undertake  delivery  of  training  in  line  with  Cosgrove’s  developing  vision  for  our

learning and development function.

•  Manage  quality  checks, audits  and  quality  management  systems,  such as  daily

assurances in line with organisational policy and practice.

•  Manage  all  aspects  of  people  management  including  annual  leave,  sickness
absence, disciplinary and grievance matters, performance management, support
and supervision. To take an active role in staff well-being and engagement in line
with organisational direction and focus.

•  Ensure safety checks are being carried out as scheduled in line with Health and
Safety guidelines/policy and contribute to H and S Forums and improved practice
as appropriate.

•  To  take  responsibility  for  implementation  of  infection  control  procedures

Date Updated:  December 2025

2

undertaking  additional  training  as  required.  Completing  risk  assessments  and
ensuring appropriate mitigations are actioned.

•  To  work  positively  with  other  organisational  functions  including  Finance,  HR,
Quality  Management,  Strategic  Development,  Training,  Volunteering  and
Administration.

•  Have  knowledge  of  the  Outreach  Service  budget  and  work  closely  with  the
Outreach  Service  Manager  to  ensure  the  service  operates  within  the  allocated
budget.

•  Be proactive in keeping up to date with best practice, legislation and developments
within social care and co-ordinate and contribute to your continuous professional
development (CPD) and encourage staff to do the same.

•  To  ensure  oversight  of  Personal  Plans,  ensuring  all  are  outcomes  focused,
professional and in line with the wishes and choices of people we support and their
families, regularly reviewed and risk assessed.
...