Operations Manager - Growth and International

Operations Manager - Growth and International

12 month fixed term contract, Full time: 35 hours per week

Salary: From £55,000 + Benefits

Home based in England, Scotland or Wales with regular national and international travel

About the role

The Operations Manager - Growth and International will play a pivotal role in supporting EAL to deliver key strategic initiatives and projects that drive operational excellence and enable sustainable international growth. This role will focus on developing and implementing an effective operational delivery model for international operations, ensuring alignment with UK regulatory requirements and strengthening quality assurance frameworks across the organisation.

Working closely with senior stakeholders across Commercial Growth, Governance & Compliance, and Operations Management, the postholder will design and embed robust processes, policies, and pricing models that support scalable growth both within the UK and internationally, while maintaining high standards of quality, compliance and customer experience.

What You’ll Be Doing

You will lead the development and implementation of a new operational delivery model for EAL’s international qualifications business. This will include working closely with Commercial Growth colleagues to align operational processes with strategic objectives in target markets, designing appropriate international pricing models, and establishing international Terms & Conditions, policies, procedures, and Centre Handbooks. You will set up international centre recognition and re-recognition processes, coordinate operational support for international customers, and work with colleagues to secure local regulatory recognition where required.

You will partner closely with Governance & Compliance and Quality Assurance colleagues to ensure all international delivery models meet UK regulatory requirements, including Ofqual standards. This will involve defining and embedding quality assurance requirements for international delivery, reviewing existing assurance frameworks, and strengthening quality processes across both international and UK operations. You will also support the development and maintenance of key operational documentation, including the UK Centre Manual and the Apprenticeships Assessments Operational Manual, ensuring that alignment where necessary is achieved across UK and international markets.

Alongside this, you will work with Operations Management to deliver key growth initiatives and operational improvement projects that enhance efficiency, scalability, and customer experience. As a leader, you will role model organisational values and behaviours, foster an inclusive and high-performance culture, and embed a strong customer-first mindset across cross-functional teams. You will communicate progress and strategic direction clearly and consistently, support team development and wellbeing, and maintain your own continuous professional development to ensure best practice, leadership and delivery.

What We’re Looking For

You will bring demonstrable experience in a similar role, with a proven track record of leading teams to consistently deliver high-quality outcomes against targets. You will have a strong background in operational strategy and delivery within education, awarding, or qualifications environments. Including experience in international qualifications and assessments operations, quality assurance, and regulatory compliance. Commercial acumen is essential, with experience in cost–benefit analysis, pricing strategy, and market entry planning, supporting sustainable growth.

You will be an excellent communicator, confident presenting to senior stakeholders and able to engage effectively across different levels of the organisation. You will build trusted relationships, influence effectively, and manage complex challenges with professionalism. You will be highly organised, able to prioritise multiple workstreams in a fast-paced environment, and bring strong problem-solving skills with exceptional attention to detail. Proficiency in Microsoft Office tools is essential, alongside a collaborative and resilient approach to delivery.

Other skills which would be desirable however not needed to apply for the role

Ideally you’ll have a proven track record of implementing digital tools, data analytics, or technology-enabled process improvements to drive operational efficiency and support business growth. As well as this, it would be advantageous to have experience in liaising with local education authorities, regulators, or accreditation bodies in international markets to secure recognition for qualifications. Though these are not essential to apply.

Working for EAL/Enginuity Group

We offer a supportive work environment and a comprehensive benefits package.

Equity, diversity and inclusion are integral to everything we do, and we are committed to being an inclusive workplace where all colleagues feel valued and able to be themselves. We actively encourage applications from people of all backgrounds, identities and experiences.

Many of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business. If you are shortlisted for interview, please let us know so we can explore this together.

We also welcome discussions about any reasonable adjustments that may support you throughout the recruitment process.

Remote/home based working at Enginuity

Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch.

As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work. Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance.

The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair.

Our benefits include:

• Competitive externally benchmarked salaries

• A defined contribution pension (4.5% employer/employee contribution).

• 25 days paid holiday (increasing after 1 years’ service to 26 days and 2 years to 27 days), plus bank holidays.

• 3 additional paid days for company shutdown over Christmas and New Year

• A holiday buy scheme - option to buy up 5 days extra days holiday per year

• Life assurance of 2x your salary

• A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service.

• Paid membership of a Professional Body to support your continuous development.

• An Employee Assistance Programme offering free confidential advice and support

• Wellbeing programmes, access to a free wellbeing website and wellbeing app

• Paid time off to volunteer in your local community or to support wider charitable causes

• A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers

• Enhanced maternity, paternity, shared parental, adoption and dependant leave

• Access to training and development opportunities

About Us

The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society’s greatest challenges. Enginuity is a charity that has created a ‘common language’ for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change.

We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to:

• support engineering and manufacturing employers in discovering new sources of skills;

• provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead;

• and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net-zero transition.

Further Information

If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org.

As part of our commitment to diversity, equality, and inclusion, you’ll receive our Equal Opportunities Survey. We’d greatly appreciate it if you could take a few minutes to complete it - it helps us monitor and improve our recruitment practices.

We’re unable support UK relocation or to sponsor a visa for this role.

Depending on the volume of applications, the closing date for this position may be extended or brought forward.

• Department
• Operations
• Locations
• UK
• Remote status
• Fully Remote

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