Site Services Skilled Assistant

Job details

Salary

24k-28k

Role type

52 Week

Hours of work

37hrs/52weeks

Location

Ullenwood

Location status

Ullenwood

Contract type

Permanent

Interview date

TBC

Closing date

23/01/2026

About the role

We are looking for a genuine all-rounder with good customer service skills to join our friendly maintenance team. Your workload will be extremely varied as you help to maintain one of our sites in Cheltenham.

No two days will be the same as you undertake planned maintenance work which could involve painting, dealing with dripping taps, fixing faulty extractor fans to repairing kitchen cupboards. You will need to be a self-starter as more often than not you will be working independently. As you will be expected to travel between various sites being able to drive is essential for this role.

It is likely that you will have undertaken a similar maintenance role in the past and that you will have practical DIY/maintenance skills and a working knowledge of relevant health and safety legislation. There is huge potential to learn new skills in this hugely rewarding role, which will provide opportunities to bring you into contact with a wide variety of appreciative staff, students and residents.

Apply today and utilise your practical maintenance skills to best effect and feel valued for your contribution to our charity.

Hours are 37 hours per week, 52 weeks per year

About us

National Star is a growing charity with more than 1,200 staff based in England and Wales. Established more than 50 years ago, we’ve supported hundreds of young people with disabilities to achieve their potential.

Staff benefits

Fantastic career development opportunities and comprehensive induction programme – theory and practical

Free employee minibus service from central Gloucester and central Cheltenham to Ullenwood (subject to availability)

Award-winning training

Free use of National Star facilities at Ullenwood, including a heated indoor swimming pool and fitness suite

Westfield medical cover

Life insurance cover

Employee helpline

Contributory pension scheme

Opportunity to purchase a TOTUM discount card

Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more

Last reviewed on 09/01/2026

Job Description – this includes the criteria for the role, which you will need to respond to as part of your application

Our Shared Commitment – our organisational values. Please demonstrate how you meet these in your application.

Benefits – UNICEF UK salaries and benefits are benchmarked against other organisations in the charity sector.

Fair and Inclusive Recruitment – Read to see how we support you throughout your candidate journey.

Spear Kennington - Centre Manager (Maternity Cover)

Department

Spear

Employment Type

Fixed Term Full-time

Minimum Experience

Experienced

Compensation

from £34,000

*Internal Applicants Only

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in Kennington.

You’ll be working with the local church to manage the delivery of our award-winning Spear Programme. Over the last 22 years, Spear has equipped more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff

Location: Kennington

Contract: 9-12month Fixed term contract

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £34,000

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Application pack: Have a look at our application pack for more information about the role 

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process or if you have any enquiries regarding accessibility.

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent benefits including Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• Regular staff prayer meetings, conferences and retreats (one residential)

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading our ‘big picture’ vision of a transformed society, empowering churches to transform young lives
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on our mission; invest in a team culture of excellence, belonging and fun
• Manage and develop the Lead Coach and Assistant Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment

Operations [10%]

• Liaise with relevant staff regarding site ...

Customer Tech Solution Representative

Posting Details

Job Details

Description

Department:            Customer Care Center 

SUMMARY

This position responds to customers by email and phone on behalf of all Customer Care Center (CCC) clients at the Christian Science Publishing Society and The Mother Church. The incumbent works independently with support from a dynamic team focused on providing customers with a positive and helpful experience that seeks to increase loyalty and appreciation for The Mother Church and products of the CSPS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides testing / troubleshooting and stays current with technical issues for e-titles and digital products in relation to operating systems, web browsers and device upgrades; develops technical solutions for customers to resolve access or product issues and shares this content for the CCC knowledge base; provides technical support by phone and email and stays current with technical support skills; collaborates with Lead representatives and the management team to provide effective support to customers.

• Provides first-class customer service on all customer interactions. (70%)
  • • Provides testing/troubleshooting and stays current with technical issues for e-titles and digital products concerning operating systems, web browsers, and device upgrades;
    • Receives direction from the CCC Operations team to develop technical solutions for customers to resolve access or product issues and shares this content for the CCC knowledgebase in providing effective tech support to customers;
  • Processes and responds to emails and calls in an efficient manner, improving daily volume and quality with training and experience;
  • Sends out most email responses without review;
  • Calls customers as needed to convey information and assist with basic troubleshooting and site navigation;
  • Provides support for calls from Reading Rooms, customers and members requiring help with ordering and other business needs;
  • Uses exceptional communication skills by mirroring and listening, having a solution-oriented approach, and by under-promising and over-delivering.
  • Handles technical questions related to cookies, login issues, issues on mobile devices, eReaders, video webcasts, podcasts, etc. Comfortable handling questions for both Mac and PC computers.
  • Reads and understands subscription and product accounts and conveys the necessary information to customers, handling transactions as required;
  • Obtains and uses thorough product and organizational knowledge about TMC & CSPS – including ready access to information about Church, Library and CSPS events and resources – and integrates this information into communications that inform and up-sell to customers.
  • Masters and leverages knowledge of 3-5 complex fulfillment systems to best serve customers;
  • Familiarizes self with all of the self-service and account management portals available to subscribers;
  • Transacts all orders accurately and efficiently;
  • Is aware of and responsive to customer service levels for calls and emails, including contact volume, queues, and wait times, exhibiting a sense of urgency about helping the customer.
• Contributes to team oriented work as part of the CCC Team. (20%)
  • Takes proactive action in a quick-paced, fluid work environment.
  • Proactively works to improve processes;
  • Demonstrates a willingness to adapt to change, and eagerness to learn new things and contribute toward progressive change.
  • Provides back-up to CCC Leads and Supervisors as needed.
• Acquires needed information and communicates customer needs to interested parties. (10%)
  • Uses tools available to stay up-to-date on information, policies, and offers by attending and participating in update training meetings, visiting TMC/CSPS Websites regularly for latest information, and keeping resource materials organized and easily accessible;
  • Provides regular customer feedback to CCC Leadership;
  • Completes other projects as needed in support of TMC and CSPS.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervisor:  CCC Supervisor

Supervises: None

Regular ContactsThis position regularly interfaces with customers, employees, managers, and other professionals.

JOB REQUIREMENTS

Education/Experience

Bachelor's degree or equivalent professional work experience required. Additional 2-4 years of work experience with a focus on writing and customer communications preferred. Applicant must be proficient in the use of modern compu...

Lecturer in Health and Social Care (Post Ref: NU0126)

Closing date:

29 January 2026

Interviews:

TBC

Salary:

£38,784 – £43,482 per annum pro rata

Full/Part time:

Part-time (0.5FTE) Fixed Term until December 2026

Hours per week

17.5

The School of Nursing and Allied Health (SoNAH) has a number of new academic posts as the school grows and expands its provision of Nursing, Allied Health, and Health and Social Care programmes.

This post is to support the work of the Health and Social Care team, predominantly with learning and teaching on the BSc Health and Social Care, which is a well-established course at Newman.

Candidates should have up-to-date knowledge of Health and Social Care and a commitment to creating an inclusive environment where diversity is celebrated, and everyone is afforded equality of opportunity. We particularly welcome candidates with expertise in any of the following areas:

• Public Health
• Social Epidemiology
• Leadership in Healthcare
• Research Methods

Applicants will also need to demonstrate that they have either a recognised teaching qualification or Advance HE / HEA fellowship or a willingness to work towards this.

The benefits of working in the School of Nursing & Allied Health at Birmingham Newman University include:

• A friendly team committed to supporting students
• Smaller cohort sizes
• Single campus facilitating high visibility of staff for students
• Modern learning and teaching facilities including a brand-new state-of-the-art simulation centre and therapy spaces
• A clear institutional ethos based on respect for others, social justice and equity

Informal enquiries about this opportunity are very welcome. Please contact Kevin Crimmons, Head of Subject Adult Nursing k.crimmons@staff.newman.ac.uk if you wish to discuss the role further.

Introduction

The Arkwright Society at Cromford Mills has been successful in receiving funding from
The  National  Lottery  Heritage  Fund  and  the  required  match  funding  for  the
development  phase of the sustainable redevelopment of Building 1 and associated
buildings. This major capital project is entitled: Cromford Mills – Celebrating Heritage,
creating a sustainable future.   The grade I listed mill complex at Cromford is a key
attribute of the Derwent Valley Mills World Heritage Site (DVMWHS).  It is from these
buildings that Sir Richard Arkwright developed technology that changed the world we
live in, giving rise to the industrial revolution by creating the modern factory system.

Buildings 1, 7, and 8-10, which are currently on the National Heritage at Risk Register,
will  be  transformed  into  a  restaurant,  visitor  welcome  area,  office/overnight
accommodation, and a new function/events space. This redevelopment will conserve
their unique historic character, remove them from the at-risk register, and make them
publicly  accessible  again. The  project  will  involve  the  upgrading  of  areas  of  public
realm,  including  the  main  car  park  and  provision  of  a  covered  events  space.  The
project  will  also  seek  to  broaden  public  engagement,  enabling  more  people  to
experience and appreciate the site’s significance, ensuring Cromford Mills remains a
key  destination  within  the  DVMWHS.    This  engagement  will  include  a  skills  and
learning programme as well as enhanced volunteer engagement, interpretation and
community activities.

Purpose of the Brief

The Arkwright Society is required to secure match funding in the region of £1.2m by
May 2027 for the delivery phase submission to the Heritage Fund  and is seeking a
fundraising consultant to provide strategic guidance on fundraising initiatives, helping
to identify new funding opportunities,  advise on engagement with key stakeholders
and  donors,  and  support  targeted  funding  applications,  including  bid  writing  where
needed. The consultant will work closely with the CEO to ensure fundraising goals are
met efficiently and effectively, contributing to the long-term sustainability of the project
and securing funding for both capital and non-capital activities in line with the Society’s
objectives. On appointment, the Society’s Fundraising Strategy and Action Plan for the
project will be shared to guide this work.

Context

Today,  Cromford  Mills  is  owned  and  managed  by  The  Arkwright  Society,  an
educational  charity  and  Building  Preservation  Trust  focused  on  preserving  and
regenerating the site and the wider estate at Lumsdale.  Founded in 1979, the Society
is committed to the regeneration of the site and to the reuse of the buildings in ways
that  will  provide  them  with  a  sustainable  future  and  which  offers  year  round
employment that will contribute positively to the local environment.  Over the years the
Society  has  benefitted  from  significant  financial  support,  notably  from  the  Heritage
Fund, Historic England and European Funding, to repair and transform several mill
buildings  on  site.     As  a  charity  the  Society  has  a  membership  and  has  recently
launched a corporate partnership offer to encourage more engagement and support
from the business community.

The Society is an active partner within the DVMWHS and is a member of the technical
panel.  Cooperation  across the valley  is being realised  through critical partnerships
which  see  the  Society  working with  other heritage  sites  across  the  valley including
Belper North Mill Trust, Masson Mills and Derby Museums. The Society has a Strategic
Partnership with the University of Derby to support student learning, and the University
has committed in-kind support to this project through research on renewable energies
and  to  proactively  engage  with  the Activity  Planning  development.    The  Society  is
developing  relationships  with  the  new  East  Midlands  Mayoral  Combined  Authority
which has identified the DVMWHS as one of seven priority areas for inclusive growth.

The mill complex is a large site with a visitor exhibition, business centre (Cromford
Creative),  catering  and  a  busy  events  and  conferencing  programme.  Whilst  most
buildings are in active use, the First Mill (Building 18) and Building 1 are in partial use
with significant repair needs.  The Society has an award-winning educational offer for
schools  and  a  very  enthusiastic  and  involved  volunteer  team,  who  help  deliver  the
visitor  heritage  offer.   This  heritage  offer  comprises  ticketed  tours,  a  virtual  digital
experience and several exhibits within the visitor centre.  With Heritage Fund support,
the website and social media coverage has significantly improved and a draft audience
development plan has been developed.

At  Cromford  the  vision  is  to  continue  the  regeneration  of  the  s...

Customer Service Representative (Membership Enquiries)

£26,000 + benefits

4-day working week (32 hours)

Up to 12 months fixed term contract (mat cover)

Wimbledon (flexible and hybrid working)

The role

As a Customer Service Representative, you’ll represent CIPD to our customers, providing a consistently high standard of customer service, gaining new customers, engaging with, retaining and building long term relationships with existing customers.

What you’ll be doing

• Providing advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions.
• Carrying out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research, in order to further develop customer relationships, increase loyalty and generate conversions to sale.
• Working collaboratively with your team colleagues to achieve a consistently high level of service in line with internal processes and procedures, CIPD Customer Service Standards, and external regulations.
• Using a range of computer applications to accurately enter and amend customer data, to promptly process financial and other transactions, and to build an accurate customer database.
• Carrying out a range of general administration activities including generation of customer letters to support customer enquiries and achieve service levels.
• Attending off site and evening events including customer open evenings, and trade shows / exhibitions to provide face to face advice and to secure conversions.

What you’ll need to be successful

• Evidence of sound customer service skills.
• Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
• Outbound telephone call handling skills to also include up-selling and cross selling.
• Ability to learn and understand high volumes of product information.
• Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information.

• Communicates confidently, clearly and concisely both orally and in writing.
• Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
• Good administrative skills.

• Able to understand and implement operational processes and procedures and an ability to cope with change.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

If this role describes you and your career aspirations, click APPLY.

CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in...

Customer Service Representative (Membership Enquiries)

£26,000 + benefits

4-day working week (32 hours)

Up to 12 months fixed term contract (mat cover)

Wimbledon (flexible and hybrid working)

The role

As a Customer Service Representative, you’ll represent CIPD to our customers, providing a consistently high standard of customer service, gaining new customers, engaging with, retaining and building long term relationships with existing customers.

What you’ll be doing

• Providing advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions.
• Carrying out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research, in order to further develop customer relationships, increase loyalty and generate conversions to sale.
• Working collaboratively with your team colleagues to achieve a consistently high level of service in line with internal processes and procedures, CIPD Customer Service Standards, and external regulations.
• Using a range of computer applications to accurately enter and amend customer data, to promptly process financial and other transactions, and to build an accurate customer database.
• Carrying out a range of general administration activities including generation of customer letters to support customer enquiries and achieve service levels.
• Attending off site and evening events including customer open evenings, and trade shows / exhibitions to provide face to face advice and to secure conversions.

What you’ll need to be successful

• Evidence of sound customer service skills.
• Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
• Outbound telephone call handling skills to also include up-selling and cross selling.
• Ability to learn and understand high volumes of product information.
• Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information.

• Communicates confidently, clearly and concisely both orally and in writing.
• Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
• Good administrative skills.

• Able to understand and implement operational processes and procedures and an ability to cope with change.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

If this role describes you and your career aspirations, click APPLY.

CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in...

Head Office

Team Administrator - Patient Services

Team Administrator

Cheltenham Hospital | Administrator | Permanent | Full Time |

Up to £24,043.50 depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As an Administrator, you’ll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual.

As our Administrator, you will:

• Provide administrative assistance to ensure smooth daily operations.
• Organise and maintain files and records, both physical and digital.
• Manage calendars, appointments, and meeting arrangements.
• Handle phone calls, emails, and correspondence.
• Input and update data in relevant systems.
• Respond to enquiries and direct them to the appropriate person or department.
• Prepare meeting materials, take minutes, and track action items.
• Assist with basic financial tasks, such as processing invoices and expenses.
• Prepare and compile reports, documents, and presentations.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today. 

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.

Covering email

Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a shor...

Peer Mentor (volunteer)

We are passionate about our customers and colleagues and want to inspire positive change by making a real difference through developing individuals to become the best version of themselves.

Position Job Peer Mentor (Volunteer)

Location Flexible working - principally home based with some travel involved across the Cleveland, Durham, Liverpool and Cumbria areas.

Salary Volunteer post, no salary but excellent benefits.

Hours 3.5 hours minimum per week (flexible working)

Status Fixed Term to 28 February 2027

Closing date October 2026

Are you a passionate person who wants to inspire positive change, and make a real difference in lifting people out of poverty by utilising your professional and personal experiences?

As a Peer Mentor you will work under the supervision of salaried WG colleagues across various contracts in England and Scotland.

You will be trained to provide holistic support to colleagues and customers on a wide range of issues including housing, emotional wellbeing, lifestyle and associates, social inclusion, family and significant others, budgeting, debt, mental health, and ETE. However, your role is much broader and can include accompanying colleagues to appointments, providing advocacy, active listening and co-delivering 1:1 and group work sessions.

Key responsibilities may include:

• Attending dual customer appointments alongside colleagues.

• Completing specific appointment follow-up work on behalf of colleagues.

• Co-facilitation and creation of group work activities.

• Front-line support and advocacy alongside colleagues.

• Research, signposting, resource compilation and general admin tasks.

• Acting as role models to customers by sharing and harnessing life experience.

• Supporting colleagues all round to achieve their contractual requirements.

Some of the expectations around being a Peer Mentor are:

• Accountability.

• Clear communication.

• Attend 1 team meeting per 3 months.

• Attend all training provided.

• To commit to a minimum of 3.5 hours per week.

• Reliability.

• To be open and clear on capabilities.

You will embark on a professional experience within the Wise Group utilising your skills and experiences to make a real difference every day. It is important that you constantly develop throughout your journey with our service and this is recorded in a unique personal portfolio to track self-development. You will be encouraged and supported to utilise the resources around you to upskill, network and ultimately be supported towards individual goals which often includes internal or external employment.

The Personal Portfolio supports:

• Taking responsibility for own learning and development.

• Identify support and development opportunities.

• Assess work/life experience throughout the experience.

• Evaluate the knowledge, skills and abilities and embed strengths.

• Helps prioritise areas for development.

• Identify aspirations both personally and professionally.

• Plan objectives within set timeframes to achieve the above.

We have 4 intakes per year for volunteers:

• Q1 – Applications open in March – Start date first week in April.

• Q2 – Applications open in June – Start date first week in July.

• Q3 – Applications open in September – Start date first week in October.

• Q4 – Applications open in December – Start date first week in January.

View the Role Profile for full details about this opportunity.

• Team
• Business Operations
• Role
• Peer Mentor (Volunteer)
...