How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
Students with Disabilities and Neurodivergent Student Champions
Unpaid
£0
SU based
Flexible
There are 2 voluntary roles available. We are seeking two individuals who identify with having a disability (hidden or physical) or identify with being neurodivergent to enhance our representation through the following:
1. Grow and engage a community of students, ensuring participation across the disabled and neurodivergent communities;
2. Help the SU organise and host events, that engage, celebrate and speak to students within these communities.
3. Help the SU to improve equal opportunities and accessibility for students with disabilities and neurodivergent students here at the University;
4. Gather feedback and discuss interests of students within these communities, sharing key issues with the Student Affairs Committee;
Customer Services Manager
Closing Date: 10/02/2026
East Lothian Housing Association is a growing organisation that builds and manages a range of properties to meet a variety of needs in East Lothian. We have an exciting opportunity for an enthusiastic individual, passionate about excellent customer services and helping others, to lead a new Customer Services Team.
The Role
We are looking for an experienced person to develop and manage a team of high-performing Customer Advisers responsible for ensuring that our customers get accurate information and advice on a range of housing, repair and maintenance related issues, who administer our Digital Lettings Service and who provide administrative support to the Housing & Asset Management Teams.
The postholder will be responsible for managing day to day operations in line with regulatory requirements and will play a key role in embedding a strong customer focused culture within our organisation, ensuring services are accessible, inclusive and responsive to diverse customer needs. They will manage our complaints function to deliver timely, empathetic and high quality responses, and use insights to drive service improvement.
As an effective member of our Management Team, the postholder will work collaboratively across departments to identify delivery challenges across the services, problem solve, and find solutions that mean we are giving the best service to our customers, aiming to ensure our objectives are met and that high levels of customer satisfaction are achieved.
About You
You will be a confident people manager who supports and develops their team, and will have a strong background in customer service, ideally within housing or a similar public facing environment. You will be highly motivated and passionate about improving outcomes for our customers, and skilled at balancing empathy with performance management.
With a strong understanding of complaints handling best practice and regulatory expectations, you will manage the complaints service and will take a calm empathetic approach in dealing with complaints, having the confidence to handle difficult and emotionally charged situations. You will possess strong analytical skills and have the ability to turn customer feedback into practical improvements.
Why Join Us
We are a values-led organisation where customer experience truly matters, and if you like helping others, this role provides an opportunity to make a real and positive difference to the lives of our tenants and other service users.
We are a friendly and supportive organisation that offers generous conditions and a great work/life balance. Some of the benefits include:
- 30 days annual leave plus public holidays
- Flexible working
- A Defined Benefit Pension Scheme with employer contributions
- Employee Advice Service including counselling
- Simply Health Care Plan
All available from day one.
How to Apply
If you have the necessary skills and experience and you would like to work in an innovative and fast moving environment, please complete an application form via our website.
If you would like a printed application pack, please telephone 01620 825032.
For more information about ELHA and the role, please click here.
Please note that CV’s will not be accepted for this post.
Closing date for applications : Tuesday 10 February at 12 Noon
Interviews will be held week commencing 23 February 2026
If you would like an informal chat about the job, please contact Karen Barry, our Director of Housing & Customer Services or email her at enquiries@elha.com
As a Disability Confident Employer, we will interview all disabled candidates who meet all of the essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
ELHA is committed to Equal Opportunities.
Scottish Charity No: SC028900.
Published on 21/01/2026
Learning Disability Community Leader, L'Arche London
ABOUT THE ROLE
Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call)
Salary: £55,000 (including London weighting)
Reports to: L’Arche UK Director of Care and Communities
Place of work: L’Arche London Community, West Norwood, SE27. Some travel and overnight stays will be required within the UK.
Contract type: Permanent
Closing date: Midnight on Wednesday 11 February 2026
Main purpose of the role
The Community Leader is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and sustainable care and support services, support for spirituality, and engaging with our neighbours and the wider community around us.
The Community Leader will:
- Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan;
- Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the Team in London, the National Leadership Team, individual circles of support, and external partners;
- Ensure the Community's financial sustainability through robust financial planning and management, including setting budgets, controlling spending, maximising occupancy, negotiating care contracts, growing day services, and spotting fundraising opportunities;
- Foster a culture that maximises the voice and power for people with learning disabilities, building listening and collaboration between Community members with and without learning disabilities;
- Lead and manage a diverse, committed, and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our leaders;
- Cultivate an open, creative, and spiritual life, inviting everyone in the Community to deepen their connections;
- Model, advocate for, and embrace the L'Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities, planning and leading a regular calendar of events that build community belonging and help keep people connected;
- Contribute to the national work programmes of L'Arche UK, as part of the National Council, collaborating with Community Leaders of other L'Arche Communities, to share skills, best practice, and resources;
- Be a visible representative of L'Arche locally in the wider community, with stakeholders like local authorities, professional organisations, schools, faith communities, and L'Arche world wide;
Key essential criteria
- Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely related field);
- Experience in leading, managing, and developing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities;
- Good financial planning skills and experiences of successfully managing a substantial budget;
- Ability to think strategically and work collaboratively to develop and implement community plans;
- Experience of living or working alongside people with learning disabilities and/or autistic individuals;
- Passionate about person-centred support and the values and mission of L'Arche;
This role is subject to an enhanced DBS criminal record check.
You can find more details about L'Arche London here.
Additional details about L'Arche can be found
here.
Discover what makes L’Arche a rewarding place to work—explore our employee benefits here.
A full job description and person specification can be found in the Job Title: Weekend Visitor Services Volunteer Based at : Discover Bucks Museum, 9 Church Street in Aylesbury. Discover Bucks Museum is an independent charity which looks after 130,000 objects telling the story of Bucks and beyond from 200 million years ago to the present day. We are now recruiting for Weekend Volunteers to support our friendly Front of House Team – ensuring that every visitor gets the best possible experience Please take a look at the Weekend Visitor Services Volunteer advert and Role profile below and apply as detailed on the advert.
Weekend Visitor Services Volunteer Advert
Weekend Visitor Services Volunteer Role Description
All applications by email only. No postal applications will be accepted.
Reports To: FOH Supervisor/Visitor Services Manager
Start Date : March 2025
Job: Supervising Social Worker
Community Foster Care are recruiting a full time family Supervising Social Worker or Senior Supervising Social Worker (depending on experienc) based in Lancaster
Job: Family Finding Officer
Community Foster Care are recruiting a part time family finding officer based in Lancaster
Visitor Services Manager
Job Description
About the Trust
We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?
Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.
Join Our Team: Visitor Services Manager Anderton Boat Lift and Visitor Centre
We’re excited to welcome a new Visitor Services Manager at our North West location
Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities.
Role Overview
The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at Anderton Boat Lift and Visitor Centre. The Visitor Services Manager (VSM) will lead the site team at Anderton (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The Visitor Services Manager plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally.
As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust such as, Operations, Fundraising, Collections, Marketing and Volunteering teams amongst others to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand.
A key accountability of the role is managing and reporting on financial performance, delivering on KPI’s and leading and motivating teams to deliver income targets whilst effectively managing costs.
The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, representing the site at relevant external meetings as appropriate.
Key Responsibilities
- Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
- Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
- Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
- Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
- Lead on volunteer growth, building the volunteering team to deliver key operational functions
- Maintain an overview of the presentation of the site at all time
- Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
- Playing a key role in all projects that hav...
Senior Night Mental Health Rehabilitation Worker
- Job Reference: 293571HLL
- Date Posted: 7 January 2026
- Recruiter: Social Interest Group
- Location: Catford, London
- Salary: £28,000
- Role: Senior Manager jobs
- Job type: Permanent
- Work hours: Full Time
Job Description
We're looking for a Senior Mental Health Rehabilitation Worker to support in leading the night shift within our Lewisham service. The service offers specialist intensive rehabilitation for people who require more enhanced interventions than that which is offered within community services. Our residents typically stay with us for up to nine months upon being discharged from acute wards, avoiding admission into inpatient rehabilitation. We provide residents with support to step down into less supported accommodation, becoming more independent and integrated into the community.
As a Senior within the team, you will be the main point of contact during the night shift across two residential properties, leading the team by example, providing specialist support and managing the environment to be psychologically informed to empower the team and residents to ensure safety, wellbeing, and progress towards resident recovery goals. You will hold a caseload, providing person centred, tailored support to residents directly to help them overcome their personal challenges, meeting their goals and confidence. The Night Team play a crucial role in continuing the high quality support provided during the day, ensuring a safe, respectful, and responsive environment for residents. You will be expected to remain awake, alert, accessible and actively engaged throughout the shift.
Some key responsibilities include:
- Providing tailored, person centred support that promotes recovery, rehabilitation and independence.
- Helping residents build skills and confidence to move towards independent or supported living.
- Monitoring residents’ wellbeing, carrying out regular checks, and responding to any incidents or emergencies.
- Maintain accurate records and handovers to ensure effective communication between shifts.
- Ensuring a calm, safe, and supportive environment that promotes positive engagement and progress.
- Work collaboratively with colleagues and the management team to deliver high quality care.
- Remain alert and monitor CCTV throughout the shift.
- Complete all routine night duties and any tasks handed over by the day shift or service manager.
- Key worker responsibilities: complete inductions, support plans, reviews, risk assessments, and welfare checks; update records, monitor access, manage unauthorized visitors, follow missing person protocols, and escalate issues to on call when needed.
- Health & Safety: carry out property checks, report maintenance issues, keep communal areas clean and safe, and complete required reports (AINMs and others).
Location: Based in Catford in a well connected area near Bellingham, Catford, and Catford Bridge stations, with nearby bus stops. Please be kindly aware there is no step free access at this location and some of our other sites.
Salary: £28,000
Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota which includes 3 to 4 night shifts a week between 20:00 - 08:30. There may be some flexibility required around these hours as per service requirements.
About You
We’re looking for a resilient and compassionate individual to join our team as a Senior Mental Health Rehabilitation Worker, supporting residents to reach their full potential within a flexible, recovery focused service. You’ll provide high quality care, working collaboratively as part of a supportive team that values communication, empathy, and empowerment. You will be able to be proactive and continue supporting our residents even during quieter hours, supporting with ensuring the service runs smoothly and you are actively engaged with the wider team and residents, supporting the team to stay motivated and working together to achieve the service KPI's.
Some key responsibilities include:
- Previous experience working with people with multiple complex backgrounds/needs, mental health, substance misuse, alcohol, and behaviours
- Previous experience creating co-produced support plans, key working, and care planning, providing appropriate interventions for service users
- Previous experience in a similar position, where you can share your skills knowledge, and experience to support others
- Ability to be a point of contact and ...
Female Recovery Support Volunteer
- locations
- North Devon - Riverside Court
- time type
- Part time
- posted on
- Posted Today
- job requisition id
- JR010848
We value our volunteers and seek to ensure their diverse roles are rewarding and beneficial to all. Waythrough holds the Investors in Volunteers accreditation.
The role:
Recovery Support Volunteers can be involved in various aspects of service delivery. It is a front line, client facing role and may involve a focus on one particular area, such as group work or Duty support, or, it may involve a combination of tasks and activities. We are looking for a team player with a willingness to learn.
We are seeking Female recovery support volunteers to enable us to create a safe space for vulnerable women in recovery.
This exciting volunteer role would suit someone with an empathetic, non-judgmental attitude who can build strong working relationships with others.
Tasks may include:
- Support people engaged in support with Together to achieve their Recovery Plan goals
- Support the facilitation of structured and unstructured group work programmes, both virtually and face to face
- Support and empower individuals to engage in recovery activities, including those provided by Together and the wider community
- Conduct welfare and check-in phone calls
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
- Discounts from various schemes
- Training and personal development
- A chance to make a real difference in people’s lives
- Free induction and role-specific training
- Support from experienced staff and regular supervision
- Opportunities to meet new people and develop your confidence
- Reimbursement for travel and agreed expenses
- Valuable experience that can support your personal or career development
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
How to apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
Discounts from various schemes
Training and personal development
A chance to make a real difference in people’s lives
Free induction and role-specific training
Support from experienced staff and regular supervision
Opportunities to meet new people and develop your confidence
Reimbursement for travel and agreed expenses
Valuable experience that can support your personal or career development
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
How to apply
New Year, New Role – are you looking for an opportunity to make a real difference?
Our vision at Thurrock and Brentwood Mind is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect – we won’t give up – and our valued employees bring this vision to life.
Healthy Mind is a flexible, accessible, and person-centred community mental health and wellbeing service that promotes early intervention, resilience, and social connection for adults with emerging or non-clinical mental health needs, reducing the risk of escalation and supporting individuals to manage their mental health effectively within their community.
At the core of peer support is the value placed on the use of lived experience of mental health difficulties, to foster hope, resilience and recovery.
Are you an expert by experience, a positive role model and enthusiastic/passionate about the value of peer support? If you would like to be part of our empowering Healthy Mind Service, we want to hear from you! Join us – with your help, we can make an even greater impact.
Download the Job Description & Person Specification
Thurrock and Brentwood Mind is a successful independent registered charity, helping to improve the lives of people with mental health problems. We are affiliated to national Mind, and we are proud to be part of a network of over 100 local Mind organisations.
Our vision is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect.
Our Charity Values are at the heart of everything we do:Respect – put people firstIntegrity – do the right thingCollaboration – stronger togetherEvolve – keep learning and adaptResponsible – own it and find creative solutions
We are Investors in People accredited and value the people that bring our vision to life via competitive salaries, 35 days annual leave (increase with service), pension scheme, access to discount schemes (inclusive of corporate gym membership and a Blue Light Card), ongoing support, training and development opportunities, Employee Assistance Programme via Bupa, a family ‘feel’ team working environment and flexibility to support a healthy work/life balance. We are also a Mindful Employer, and are proud to champion the lived experiences and unique perspectives of our employees and volunteers.
This post comes under the terms of Mind’s Equal Opportunities Policy. To ensure that our workforce reflects the diversity of our service users as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.
This post is exempt under the Rehabilitation of Offenders Act. Any provisional offer of employment made will be subject to receipt of a satisfactory Disclosure and Barring Service (DBS), to include an annually renewed DBS Update Service subscription.
Supporter Care officer
Closing date: Saturday 31 January 2026
Location: Office-based in Andover, Hampshire.
Salary: £16,686 (£27,810 FTE) - Part time, 22.5 hours per week (Wednesday, Thursday and Friday)
Join us in Beating Macular Disease
Are you an experienced customer service administrator who would love to use your skills to help us Beat Macular Disease? Join the Macular Society as a Supporter Care officer and help us Beat Macular Disease by supporting our incredible our community.
About the Macular Society
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:
- World class researchto find new treatments and a cure
- Practical supportfor people affected by sight loss
- Trusted advice and support servicesthat empower those living with macular disease
About the role
As Supporter Care officer, you will be the first point of contact for our supporters, donors, volunteers and members of the public and ensure they have a positive and memorable experience of contacting the Macular Society. The roll will coordinate across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters. You will also:
- handle enquiries via phone, email and post, processing payments and maintaining accurate records.
- input data and use your IT skills to work with our database as well as Microsoft Office 365, predominantly Word, Outlook and Teams.
About you
Our ideal candidate will have:
- proven experience in a customer care role and used to multi-tasking in a busy, fast paced office environment.
- excellent customer service skills, good telephone manner and experience of taking a large volume of calls.
Why join us?
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
Benefits include:
- Flexible working options
- 26 days annual leave, rising to 27 after one year
- Option to buy or sell annual leave
- Supportive family-friendly policies
- 6% pension contribution
To read about our benefits in more detail, see link below.
Inclusion and diversity
We are an equal opportunities employer and a Disability Confident Employer. We welcome applications from all suitably qualified persons, particularly people with lived experience of sight loss.
- Guaranteed interview for disabled applicants who meet the minimum (essential) criteria and disclose their disability in their application
- Opportunities to request reasonable adjustments for interviews and the role
We aim to be an inclusive employer reflecting the communities we serve.
How to apply
For a full job description and person specification, please see below.
To apply: Please email your CV with a covering letter to recruitment@macularsociety.org
Questions? Please address any questions by email to rachel.edey@macularsociety.org
Closing date: 31 January 2026
Interviews: Week commencing 9 February 2026
UHI Argyll offer further and higher education in one of the most geographically fragmented areas of Scotland. We are an academic partner of UHI. The university operates through a partnership of twelve colleges and research institutions, located throughout Argyll, the Highlands and Islands, Moray and Perthshire.
To support our work we are recruiting to the following role:
Centre Administrator (Oban)
We are recruiting for a part-time (0.5 FTE) Centre Administrator working 17.5 hours over three days (Monday - Wednesday inclusive) for our Oban Centre which will also include evening work.
We are seeking a self-motivated individual who is well-organised, reliable and able to work flexibly within our small team.
The main responsibilities include various administrative duties to assist our students and the Centre Manager, exam invigilation, student pastoral care and Health and Safety checks. Basic IT skills are essential to the post (e mail, Excel, Word etc).
The successful candidate will be expected to work flexibly and provide extra cover where required.
They will also be subject to an application to join Disclosure Scotland Protecting Vulnerable Groups (PVG) Scheme.
Applications should be sent to ACHR@uhi.ac.uk
Supporter Care Administrator
Location – Nr Stroud
Salary – £26,775.49 FTE (£15,851.09 part time equivalent)
Hours – Part time, 22.50 hours per week
We are seeking a warm, organised and detail-focused Supporter Care Administrator to join our Fundraising team at Longfield Hospice. This key role supports the day-to-day running of fundraising activity while ensuring every supporter receives excellent, compassionate care.
You will be central to delivering meaningful supporter journeys, handling donations and enquiries, maintaining accurate records, and helping build long-term relationships that support the hospice’s vital work.
Key responsibilities
- Process, receipt and thank donations, including in-memory gifts, with timely and personalised communication.
- Deliver excellent supporter care via phone, email, post and in person.
- Accurately maintain supporter data using Donorfy, ensuring compliance and high data quality.
- Support in-memory giving and legacy administration with sensitivity and care.
- Work with the fundraising team on events, campaigns and supporter journeys.
- Support volunteers and represent Longfield Hospice positively in the community.
About you
You’ll be highly organised, people-focused and confident handling sensitive information. Experience in administration, supporter care or fundraising is desirable, along with strong communication skills and attention to detail.
Why join us?
You’ll be part of a supportive, collaborative team where your work directly helps deliver compassionate care to patients and families at Longfield Hospice.
Apply now to join Longfield Hospice and help deliver outstanding, person-centred care.
If you would to arrange a visit or have an informal chat about the role, then please contact jobs@longfield.org.uk.
For more information about this role, please click on the “Job Details” below. To apply for this position, please fill out your contact details and upload your CV via the “Upload CV” below.
We are an equal opportunities employer and welcome applications from all qualified individuals
Case Worker - Hope Haven, Whitehaven
Full-time, Mon-Sun, hours between 9am - Midnight (shift work involved)
This is a 12-month fixed-term role (maternity cover)
This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service
We are pleased to offer an exciting opportunity for dedicated and compassionate individuals to join the team at Hope Haven, a newly established Community Mental Health Support Hub based in Whitehaven, West Cumbria.
These roles are ideally suited to recent graduates in Psychology or Mental Health-related fields seeking to begin their career in mental health support.
About the Service
Hope Haven forms part of a broader partnership between Home Group and Everyturn Mental Health, delivering an integrated Community Mental Health Support Hub. The service will bring together specialist health, social care, and community services at the heart of Whitehaven, supporting local residents with their mental health and wellbeing.
Role Overview
As a Case Worker, you will provide a safe, welcoming, and supportive environment for individuals accessing the service, both in person and by telephone. Using de-escalation techniques, active listening, and compassionate communication, you will support individuals in crisis or emotional distress, helping them develop the knowledge, skills, and confidence to navigate future life challenges while maintaining good mental health.
This role also involves close liaison with relevant support services, ensuring a holistic and personalised approach to recovery.
Please note: Due to the nature of this role, applicants must be based locally and able to travel throughout the Copeland area as required.
Key Responsibilities
- Co-produce and support individuals to implement personalised crisis plans, relapse prevention strategies, and self-management tools such as the Wellness Recovery Action Plan (WRAP).
- Provide appropriate signposting, guidance, and support to help individuals access services and resources based on their unique needs and circumstances.
- Develop a strong understanding of local care pathways, community networks, and culturally sensitive practices to inform and enhance support.
- Encourage the development of independent peer-support networks to help individuals sustain long-term recovery beyond the service.
- Maintain accurate, timely, and clear documentation in line with organisational policies, while making proactive use of supervision, training, and professional development opportunities.
- Carry out any additional duties as required to support the ongoing development and success of the service.
About you:
We would love to hear from you if you possess the following:
- Proven experience providing one-to-one support to individuals with complex needs.
- Previous experience working in Health, Social Care, or within the Voluntary, Community, and Social Enterprise (VCSE) sector.
- An understanding of the structure and functions of Health and Social Care systems.
- Knowledge of national and local organisations that promote mental health and wellbeing.
- Awareness of the recovery model in the context of mental health.
- An understanding of the effects of stigma and discrimination.
- Awareness of wider social challenges such as homelessness, financial exclusion, and substance misuse.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part-time and the option to purchase or sell day
- Enhanced pension
- Wagestream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer
Here at Everyturn Mental Health we cham...
Case Worker - Hope Haven, Whitehaven
Part-Time, Mon-Sun, hours between 9am - Midnight (shift work involved)
This is a part-time role, contracted at 22.5 hours per week.
This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service
We are pleased to offer an exciting opportunity for dedicated and compassionate individuals to join the team at Hope Haven, a newly established Community Mental Health Support Hub based in Whitehaven, West Cumbria.
These roles are ideally suited to recent graduates in Psychology or Mental Health-related fields seeking to begin their career in mental health support.
About the Service
Hope Haven forms part of a broader partnership between Home Group and Everyturn Mental Health, delivering an integrated Community Mental Health Support Hub. The service will bring together specialist health, social care, and community services at the heart of Whitehaven, supporting local residents with their mental health and wellbeing.
Role Overview
As a Case Worker, you will provide a safe, welcoming, and supportive environment for individuals accessing the service, both in person and by telephone. Using de-escalation techniques, active listening, and compassionate communication, you will support individuals in crisis or emotional distress, helping them develop the knowledge, skills, and confidence to navigate future life challenges while maintaining good mental health.
This role also involves close liaison with relevant support services, ensuring a holistic and personalised approach to recovery.
Please note: Due to the nature of this role, applicants must be based locally and able to travel throughout the Copeland area as required.
Key Responsibilities
- Co-produce and support individuals to implement personalised crisis plans, relapse prevention strategies, and self-management tools such as the Wellness Recovery Action Plan (WRAP).
- Provide appropriate signposting, guidance, and support to help individuals access services and resources based on their unique needs and circumstances.
- Develop a strong understanding of local care pathways, community networks, and culturally sensitive practices to inform and enhance support.
- Encourage the development of independent peer-support networks to help individuals sustain long-term recovery beyond the service.
- Maintain accurate, timely, and clear documentation in line with organisational policies, while making proactive use of supervision, training, and professional development opportunities.
- Carry out any additional duties as required to support the ongoing development and success of the service.
About you:
We would love to hear from you if you possess the following:
- Proven experience providing one-to-one support to individuals with complex needs.
- Previous experience working in Health, Social Care, or within the Voluntary, Community, and Social Enterprise (VCSE) sector.
- An understanding of the structure and functions of Health and Social Care systems.
- Knowledge of national and local organisations that promote mental health and wellbeing.
- Awareness of the recovery model in the context of mental health.
- An understanding of the effects of stigma and discrimination.
- Awareness of wider social challenges such as homelessness, financial exclusion, and substance misuse.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part-time and the option to purchase or sell day
- Enhanced pension
- Wagestream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer
Here at Everyturn Mental Health...