District Resolutions Officer
London District Office
London District Office
£35,000 pro rata
Part-time
Thursday, 19 February 2026
Be a part of a collective and supportive team by joining the London District.
Our Resolutions Officer will take the lead in seeking reconciliation and resolution from complaints received to the London District by following Methodist Church processes. This role will also oversee any employment disagreements with the aim of offering reconciliatory practices.
You must have good knowledge and experience of complaint handling (that’s a given), but you’ll also need to possess resilience in dealing with individuals who need support and have the ability to empathise with all involved in these processes, remain calm under pressure and be able to handle difficult and sensitive situations. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team.
Why work with us?
A brilliant central office in Westminster, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and did we mention the great colleagues?
We would also welcome interest in this role from ministers and we would be willing to reimburse the Circuit for the 10.5 hours. Please discuss this with your Superintendent in the first instance.
Deadline is 12noon on Thursday 19 February. Shortlisting will take place on Thursday 19 February and interviews will take place on Wednesday 25 February.
For those who might be interested, Södertörn University (south of Stockholm) has a position opened for a doctoral student, who wants to write about post-communist countries or other Baltic Sea countries (Sweden does not count). Here is the link with the info:
One doctoral studentship in Sociology within the research area of Politics, Economy and the Organisation of Society, affiliated with the Baltic and East European Graduate School (BEEGS)
Huddinge
Reference number AP-2025/739
Södertörn University is a higher education institution in Stockholm that conducts education, research and collaboration with the surrounding community for sustainable societal development. Education and research are conducted in the humanities, social sciences, technology and natural sciences. The university also provides police and teacher education programmes with intercultural profiles. A significant amount of our research is multidisciplinary and specialises in the Baltic Sea region and Eastern Europe. At Södertörn University we combine subjects, perspectives, people and experiences, searching for surprising syntheses, challenges and development.
As a doctoral student in Sociology, you will join a research environment that offers multidisciplinary perspectives and an advanced curriculum.
The primary workplace for doctoral students is the Sociology Department at the School of Social Sciences, where they learn how to conduct independent scholarly research. Here, research is conducted within the following sub-fields of sociology: political sociology (e.g. social movements, protests, organisations, civil society); social stratification (ethnicity, class, gender); sociological criminology (surveillance, violence); sociology of social welfare and social policy; sociology of work; sociology of organisation; urban sociology; sociology of education; sociology of migration. While the discipline as a whole has a global analytical orientation, many of our projects focus specifically on the Baltic Sea region, Eastern Europe, the Nordic countries, and the European Union. Moreover, the Sociology Department and its doctoral students are involved in national and international sociology networks, as well as in multidisciplinary cooperation through the university’s Contested Democracy research platform and the university’s research centres Centre for the Study of Political Organisation and Reinvent – the Centre for City Dynamics.
For more information, please click here. For a Swedish version click here.
Doctoral studies at the Department of Sociology are included in the research area of Politics, Economy and the Organisation of Society, which is an interdisciplinary research environment that encompasses the disciplines of Business Studies, Journalism, Political Science, Public Administration, Social Work, and Sociology.
The work environment at Södertörn University is bilingual, with both Swedish and English as working languages.
For more information, please click here. For a Swedish version click here.
The planned research for this studentship must be relevant to the Baltic Sea region or Eastern Europe (please see this list of countries) because the position is affiliated with the Baltic and East European Graduate School (BEEGS). This is financed by the Foundation for Baltic and East European Studies and is part of the Centre for Baltic and East European Studies (CBEES) at Södertörn University. Eastern Europe comprises post-communist central, south and east Europe. The Baltic Sea Region is the Baltic Sea and the surrounding countries.
The Foundation does not fund research that relates exclusively to Sweden or Swedish conditions. However, funding may be granted for comparativ...
Job Reference:
1686
Location:
County Durham
Hours of Work:
29.6
Salary:
£25,221 - £27,780 FTE per annum (Pro-rata for part-time hours - £20,176 - £22,224)
Contract Type:
Permanent
Closing Date:
06 Feb 2026
ID: 1686 Data, Impact and Finance Administration Officer
Stockton Family Outreach and Volunteering Service
Salary: £25,221 - £27,780 FTE per annum (Pro-rata for part-time hours - £20,176 - £22,224)
Location: Redhill Family Hub, Redhill Road, Stockton-on-Tees, TS19 9BX
Hours: 29.6 hours per week (Part-time)
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
SUMMARY OF ROLE
The post holder will be a key member of the service team, providing significant support to the service manager and coordinators through the provision of:
• Demonstrable high-level administration and coordination skills to meet the needs of the service.
• Finance, monitoring and evaluation processes.
• Data processing, manipulation, interpretation and presentation.
Main Responsibilities:
1. Autonomously process new family requests via the EHM (liquid logic system) and ensure referrals are accurately processed and tracked within the service from start to closure. Utilising safeguarding knowledge to identify and escalate higher-risk cases promptly. Liaising with referrers directly to obtain any missing or additional information required.
2. Hold responsibility for data extraction, manipulation and presentation. Ensuring quarterly reports for commissioners are prepared promptly and meet the reporting requirements of the service, along with any required additional ad hoc report requests throughout the year to meet both internal and external requirements.
3. Be the lead point of contact with systems teams and lead any development task and finish groups required to remedy issues and use technical skills to ensure internal and external MIS systems are fit for purpose.
4. Utilise data to complete trend analysis reports and present these as part of the service leadership group. Utilising this information to inform and develop the service’s Continuous Improvement Plan. Along with the responsibility to track and review allocated sections of the CIP on a quarterly basis.
5. Hold responsibility for the setup and maintenance of new systems, and refining any existing ones, as required, to meet the data, finance and performance needs of the senior leadership team.
6. Autonomously maintain efficient finance records, credit card returns, and receipts. Process invoices and any income coding appropriately, and submit returns to central office. Work closely with the service manager on relevant financial functions and review of service accounts. Undertake a review of any financial queries as required.
7. Lead on Social Value compliance for the service. Creating and overseeing an annual plan for social value and ensuring this is achieved through assignment of tasks and responsibilities across the service.
Main Requirements (for details check the job description and person specification):
• Educated to level 3 or equivalent in Business Administration or equivalent experience and evidence of a commitment to continuing learning and professional development.
• Proficient in computer skills, particularly with Microsoft systems, including extensive experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint.
• Skilled in maintaining records, collating statistical information systems to input data and provide reports to evidence service impact and outcomes. Including extraction, manipulation and presentation of data to a range of audiences.
• Good command of English grammar and spelling, and the ability to take and write accurate and clear minutes of meetings and compose letters.
• Ability to work independently using own initiative, but also work as part of a complex and diverse multidisciplinary team, information sharing protocols and commitment to reflective practice and effective supervision.
...
The Kingsbury Baxterley group of Churches are a single parish of five villages with five churches in the North Warwickshire countryside. The patrons and the Bishop of Birmingham are seeking a visionary, compassionate and enthusiastic priest to be our next incumbent. We are a parish in good spirits and we are looking for a priest who will embrace the challenges and opportunities of rural ministry, and who is able to resource and equip our committed and faithful disciples to growth and deeper engagement with our local communities. A spacious and pleasant modern vicarage is provided. We value greatly the Anglican breadth that already exists in our parish and we want to work with someone who shares this inclusive vision.
The ideal candidate will be:
- An energetic leader who will bring enthusiasm for life and laughter in our communities
- Able to communicate well with those who come to church and those who do not
- Be able to build up and strengthen our already vibrant ‘unity’ and treasure our ‘small’ congregations
- A collaborator with other parishes in our Oversight Area as well as collaborating with local schools and other local organisations
To view the Parish Profile please click here
A Diocesan Profile for this post should be read prior to submitting an application, this is available from the Office & Site Manager to The Bishop of Birmingham, Chris Booth who can be emailed on ChrisB@cofebirmingham.com
To apply please click here
Closing date: Friday (midnight) 13 February 2026
Interviews: 9 March 2026
This post is subject to an enhanced DBS check
Those interested are encouraged to contact the Archdeacon of Aston, the Venerable Phelim O’Hare, phelim.ohare@cofebirmingham.com or by telephone on 07548 316248
As part of the interview process, following successful shortlisting, candidates will be required to meet either with the Diocesan Bishop or Suffragan Bishop before a panel interview.
We welcome applications from all suitably qualified people, particularly those under-represented including persons of Global Majority Heritage.
Rough Sleeping Outreach and Assessment Team Leader
- Job Reference: 16012026
- Date Posted: 21 January 2026
- Recruiter: SPEAR
- Location: Twickenham, London
- Salary: £38,500
- Role: Project Manager/Officer jobs
- Job type: Permanent
- Work hours: Full Time
Job Description
At SPEAR, we’re proud to work in partnership with the London Boroughs of Richmond and Wandsworth to deliver a pioneering service that tackles rough sleeping and street homelessness. As a Rough Sleeping Outreach and Assessment Team Leader, you will play a central role in both our Street Outreach Service and the Council’s Assessment Hub, providing trauma-informed, person-centred support to people experiencing homelessness.
This is a leadership role with strong operational responsibilities, where you will guide and develop a team delivering outreach and assessment services to those sleeping rough. You will provide day-to-day supervision, ensure safe and effective rota cover, oversee high-quality assessments, and support planning and partnership working. By modelling a trauma-informed, person-centred approach, you will help your team build trust, connect people with the right services and long-term accommodation, and reduce the risk of homelessness recurring.
You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:
- Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
- Cycle to Work – Save on a new bike and accessories through salary sacrifice.
- Season ticket loan – Interest-free loan for annual travel passes.
- Moving house day – Extra day’s leave when you move home.
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan.
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
- Career development – Ongoing training, learning, and progression opportunities.
- Blue Light Card – Discounts across a wide range of shops, restaurants, and services.
Rough Sleeping Outreach and Assessment Team Leader
Twickenham
£38,500 per annum
Want to know more about the role? Read the full Job Description now!4
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond.
We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality.
Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma informed approach, building trust and supporting people to achieve long-term stability and independence.
We are also committed to supporting our staff. At SPEAR, you’ll be part of a passionate, skilled, and diverse team, with opportunities for training, progression, and well-being support. Together, we are building stronger communities where everyone has a place to call home.
At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.
So, if you’re seeking your next challenge as a Rough Sleeping Outreach and Assessment Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Closing Date: 18th February 2026
Job title
Home From Hospital Co-ordinator
Location
Working across Craven, Silsden and parts of Keighley
Closing date
15th February 2026
Full/part time
See job description
Salary
£24,437- £26,802 (FTE)
We are looking for a Home from Hospital Co-ordinator – working across Craven, Silsden and parts of Keighley
Up to 37 hpw (job share can be considered)
Salary: £24,437- £26,802 (full time equivalent)
Are you passionate about supporting individuals after hospital stays? Join our experienced team at Carers’ Resource. We specialise in helping individuals transition from hospital to home, emphasising independence and wellbeing.
Key Responsibilities:
- Support individuals discharged from hospital, aiding in their transition to home life.
- Assess client needs and develop tailored support plans.
- Collaborate with hospital staff and community health & social care teams.
- Establish referral pathways to increase community awareness.
Requirements:
- Previous experience in assessing client needs and developing support plans.
- Ability to provide support in home settings.
- Strong interpersonal skills and ability to work independently.
- Previous experience of inputting information to a database
Additional Information:
No personal care involved.
Contact Vanessa Rayner if you wish to discuss the role on 07940 982167
Closing date for applications: Sunday 15th February 2026.
Initial virtual Interviews will take place on Thursday 19th February 2026
We are seeking a compassionate and Jesus-centred leader who will lead this growing and flourishing church, situated mid-way between Derby and Nottingham in South East Derbyshire, in our faith journey and take us to the next stage of all that God is calling us to.
We are praying for someone who:
- Is Spirit-led and prayerful, able to teach and encourage deeper discipleship through Sunday worship and throughout the week, helping to grow a ‘praying church’.
- Will work alongside established and thriving volunteer-led community engagement, seeking to deepen faith connections amongst those who engage with the church in the community.
- Has the ability and experience to nurture lay leadership in every aspect of church life.
- Can lead, develop and encourage pastoral care across congregation and community.
- Has a commitment to growth across all generations.
- Values and promotes diversity, equality and inclusion.
For more information about this post, please contact: the Venerable Matthew Trick, Acting Archdeacon of East Derbyshire: matthew.trick@derby.anglican.org
Please download the application form, profile and additional information using the links below:
Letter from the Bishop of Derby
The Diocese of Derby is committed to safeguarding. This post is subject to an enhanced DBS check. For information on safeguarding, recruitment checks and how we process your data, visit https://bit.ly/DODSaferRecruitment
Closing date: Noon, Friday 13th February 2026
Interview date: Tuesday 24th March 2026
The Acting Bishop of Durham invites applications for the position of Team Vicar to serve the parish of the Upper Skerne.
This is an exciting half-time role with the support of a collaborative and missionally-minded Team Rector and a parish with realistic expectations about the scope and nature of a half-time Team Vicar role.
Upper Skerne is a parish of five church buildings in a mixture of market towns, villages, and former mining communities. Since the arrival of the Team Rector in June 2024, the parish has started more pioneering ministries and they are beginning to bear fruit, with several people coming to faith for the first time.
The vicarage is a modern, 4-bedroom property situated in the village of Bishop Middleham, a three-minute walk from St Michael’s with the other four churches of the parish lying within a ten-minute drive.
For more information or an informal conversation, please contact the Team Rector, David Lucas: rev.davidjlucas@gmail.com
Please send all applications to human.resources@durham.anglican.org
Closing date: 24 Feb 2026
Interviews: TBA
The Diocese of Durham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
Other supporting documents:
Interested?
If you are interested in this role please call Greta Brown for more details: 01442 891800 Alternatively please
email our Volunteer Co-ordinatoror call us on 01494 771250 to find out more.Read more about what we do in Rights of Way,
We have a vacancy for an Area Secretary in Dacorum. This includes the parishes of: Flamstead, Great Gaddesden, Little Gaddesden, Markyate, Nettleden with Potten End. An Area Secretary is the key liaison between the Society and the local Council on ROW matters such as, requesting work needed to keep a ROW clear and responding to path diversion requests. They also get involved in ad hoc issues such as requests to change the status of paths and discussions with landowners about access issues on their land. An Area Secretary covers a number of Parishes and is supported by a group of Path Reps and the Society’s ROWG Team. This Team compromises all the other Area Secretaries, Path Maintenance Volunteer Leaders and representatives of various associated activities such as walking, cycling and horse riding.
Interested?
Read more about what we do in Rights of Way, here.If you are interested in this role please call Greta Brown for more details: 01442 891800 Alternatively please email our Volunteer Co-ordinator or call us on 01494 771250 to find out more.
Are you an experienced people manager who thrives in a fast-paced, purpose-driven environment?
We’re looking for a confident and compassionate Team Manager to lead a team delivering life-changing health and wellbeing support to adult drug and alcohol users. This is a 9-month fixed-term contract running from March to December 2026, offering the chance to make an immediate impact during a key period for the service.
You’ll oversee tailored interventions using harm reduction and abstinence-based approaches, while supporting low-level mental health needs. This is a hands-on leadership role where quality, performance, and people matter.
What you’ll be doing
- Leading, motivating, and developing a team of practitioners
- Allocating caseloads and managing a small number of complex cases
- Ensuring interventions meet required quality, audit, and inspection standards
- Driving performance against KPIs and contractual targets
- Overseeing rotas, resources, and day-to-day service delivery
- Supporting accurate data collection, reporting, and submission deadlines
- Deputising for the Service Manager when required
- Building strong relationships with commissioners, partners, and stakeholders
You’ll be a great fit if you
- Are an experienced people manager with a collaborative leadership style
- Can balance operational delivery with coaching and development
- Are confident managing performance, quality, and risk
- Thrive in a role with responsibility, autonomy, and trust
- Lead by example, including prioritising staff wellbeing and self-care
This fixed-term role gives you the opportunity to lead an established team, maintain high-quality service delivery, and support positive outcomes for service users, all while being part of a supportive and collaborative environment.
Please see the attached Job Description for full details
We have a vacancy for an Area Secretary in South Bucks. This includes the parishes of: Beaconsfield, Burnham, Dorney, Denham, Farnham Royal, Fulmer, Gerrards Cross, Hedgerley, Iver, Stoke Poges, Taplow, and Wexham.
An Area Secretary is the key liaison between the Society and the local Council on ROW matters such as, requesting work needed to keep a ROW clear and responding to path diversion requests. They also get involved in ad hoc issues such as requests to change the status of paths and discussions with landowners about access issues on their land. An Area Secretary covers a number of Parishes and is supported by a group of Path Reps and the Society’s ROWG Team. This Team compromises all the other Area Secretaries, Path Maintenance Volunteer Leaders and representatives of various associated activities such as walking, cycling and horse riding.
Maps and guidance notes will be provided.
Read more about what we do in Rights of Way, here.
Interested?
If you are interested, please contact getinvolved@chilternsociety.org.uk or complete the form below:
Psychosocial Services Lead
Salary: £55,690 – £62,682 per annum + Generous holidays, Pension
Contract Type: Permanent
Location: Winsley, Wiltshire
Apply Now
At Dorothy House Hospice Care, we are dedicated to delivering outstanding, holistic support for patients and families across every stage of palliative and end-of-life care. We have now created an exciting opportunity for an experienced and inspiring leader to join us as our Psychosocial Services Lead - a pivotal role overseeing an incredible range of services that bring emotional, social, and spiritual care to life.
This is a truly unique opportunity to lead and shape the work of our Family Support Team, comprising Adult and Children's Social Work, Creative Arts, Psychological Support, Bereavement Support, Compassionate Companions and Homeless Link Worker, while acting as the Operational Safeguarding Lead for adults and children.
You will champion collaboration, inclusivity, and personalised care, ensuring that every person we support receives compassionate, high-quality, and safe care.
As part of our Care Services Senior Leadership Team, you will work alongside our Matrons, Allied Health Professionals, and Community Care leaders - driving service innovation, professional excellence, and continuous improvement across the organisation.
PSYCHOSOCIAL SERVICES LEAD | Band 8a | £55,690 - £62,682 per annum
If you are a senior Health Care professional who combines strategic thinking with hands-on compassion - and who thrives on leading multidisciplinary teams to deliver life-changing care - we would love to hear from you. This role offers both variety and purpose, overseeing diverse services that make a tangible difference every day.
The role will include:
- Providing visible, compassionate leadershipacross the Family Support, Social Work and Homeless Link teams.
- Acting as the Operational Safeguarding Leadfor adults and children, including MCA and DoLS, providing expert advice, guidance, and training.
- Leading and managing the day-to-day operationsof multiple specialist teams, ensuring professional and clinical excellence.
- Delivering education and guidanceacross Dorothy House on safeguarding, mental capacity, and complex decision-making.
- Supporting complex cases and multidisciplinary care planning, ensuring safe, holistic, and person-centred care.
- Overseeing governance, audit, and quality improvementfor your services, ensuring CQC and statutory compliance.
- Managing staffing, budgets, and resourcesefficiently, ensuring sustainable and effective service delivery.
- Line-managing senior staff, supporting their development through supervision, PDRs, and professional growth.
- Contributing to strategic planning and service redesign, representing Dorothy House locally and regionally.
See our full detailed Job Description on our website for more information.
HOURS OF WORK
This is a Full-Time position working 37.5 a week (Monday to Friday).
ABOUT YOU
We are looking for a confident, compassionate leader who can unite professional disciplines, safeguard excellence, and champion holistic care.
Essential requirements:
- Professional Social Work orHealth Care Professional qualification (HCPC registration, NMC registration, Social Work England registration) and evidence of working at or beyond Master's level (MSc or equivalent experience)
- Substantial post-registration experience in palliative or end-of-life care (ideally hospice or community settings)
- In-depth knowledge and applied experience of safeguarding adults and children, MCA and DoLS, including leading or supporting investigations
- Proven experience managing multidisciplinary teams, services, and budgets
- Strong understanding of clinical governance, audit, regulatory standards (CQC), and quality improvement
- Experience of family support services such as bereavement, psychological, spiritual, or social care provision
- Proven ability to inspire and develop staff, manage complex situation...
Cookie Policy By clicking "Allow Cookies", you agree to the storing of cookies on your device to analyse site usage, and assist in our marketing efforts. Cookie Policy (Opens in a new tab) Decline Allow cookies Skip to main content Accessibility Tools Shop Online Stories Shop Locator Current Jobs Register For Job Alerts Returning Candidates Our Culture Rewards and Benefits Sign in Back to Search Results The closing date for this job has now passed.
We have an exciting opportunity to join Bristol Animal Rescue Centre as Head of People and Organisational Services. Full details of this great opportunity are available in the Job Description and Person Specification here.
Job title: Head of People and Organisational Services
Job type: Part time, permanent
Application closing date: midnight on 1 February 2026
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements
Salary: £46k – £50k depending on experience (£36,800 – £40k pro rata)
Hours per week: Part time, 28 hours per week (out of 35 hours FTE). To be worked usually within the hours of 8am and 5pm Monday to Friday with consideration of team requirements.
Flexibility in hours required on occasion (e.g. trustee’s meetings 6/pa usually in evening and occasional staff and volunteer meetings outside of standard hours).
About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
About the role:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
About the role:
The Head of People and Organisational Services is a senior leadership role responsible for shaping and delivering the organisation’s people strategy, volunteer programme, and core organisational services. Reporting to the Chief Executive Officer and working closely with Trustees and senior colleagues, the post holder ensures that the organisation has the right people, structures, systems and culture in place to deliver its mission effectively.
The role provides strategic and operational leadership across HR, volunteering, administration, customer service, safeguarding, data protection and compliance. Leading a multidisciplinary team, the post holder drives high standards of people management, employee wellbeing, volunteer engagement and organisational effectiveness, while ensuring compliance with relevant legislation and regulatory requirements.
As a key member of the Senior Leadership Team, the Head of People and Organisational Services contributes to organisational strategy, oversees departmental budgets, manages risk, and supports strong governance and stakeholder relationships. The role plays a critical part in fostering a positive, inclusive and values-led culture, aligned with a strong commitment to animal welfare and making a meaningful impact.
About you
You are an experienced senior leader who enjoys working at a strategic level while staying connected to what’s happening on the ground.
You are a confident, supportive and motivating manager who brings out the best in others and builds strong, engaged teams.
You have a strong grounding in HR and are comfortable dealing with everything from day-to-day people issues to complex employee relations and organisational change.
You are highly organised and adaptable, able to juggle multiple priorities across HR, volunteering, administration and customer service.
You have a good head for compliance and governance, and you take pride in making sure organisations operate safely, fairly and within the law.
You are comfortable working with trustees, senior leaders and external advisers, and can communicate clearly, professionally and with influence.
You are data-informed and analytical, using insight to improve decision-making and organisational performance.
You are innovative and forward-thinking, always looking for better ways to support people, volunteers and the wider organisation.
You care deeply about wellbeing, inclusion and positive workplace culture, and you want people to feel valued and supported.
You are a natural relationship-builder who works collaboratively across teams and with partners.
You are committed to learning and professional development, keeping your skills and knowledge up to date.
Application Process:
To apply for this position please complete the online application form which incl...
Customer Resolution Specialist
We are looking for a Customer Resolution Specialist to join Ecclesiastical Planning Services based at our Gloucester office. Competitive salary, excellent benefits and hybrid working.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 204548
About the role
Ecclesiastical Planning Services, are looking for a Customer Resolution Specialist to join our Gloucester office.
In this role you will support the Head of Compliance & Risk (SMF16) and the Compliance & Risk Manager (Compliance & Risk Management) with the ongoing handling and management of customer complaints. You will be the lead investigator of complaints, liaising between business stakeholders and complainants.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you'll be doing
-
Manage the full complaints process, including logging, acknowledging, investigating impartially, and producing fair written responses within regulatory timescales.
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Maintain accurate, audit‑ready records and ensure all complaint handling complies with FCA rules and internal procedures.
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Communicate professionally with stakeholders, including customers, funeral directors, senior management, and the Financial Ombudsman Service.
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Identify risks, trends, and root causes, escalating serious issues, reporting breaches, producing MI, and recommending or carrying out remedial actions.
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Support wider business needs, contributing to a positive team environment and assisting with pricing, product matters, and cross‑department collaboration.
What you'll need to have
-
Excellent knowledge of customer services and complaints handling within financial services
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Experience of investigating complaints and writing complaint responses
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Experience of managing and influencing internal and external stakeholders, at all levels.
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The ability to build collaborative, productive relationships.
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Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
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Competent IT and data skills (including Microsoft Office).
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Understanding of data protection and importance of confidentiality.
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High levels of personal organisation and accuracy, with the ability to manage own workload.
What we offer
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A competitive salary - let's discuss it
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Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme between 6% and up to
24%25
days annual leave plus bank holidays, and a holiday buy and sell scheme-
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
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£200 annual personal grant to a charity of your choice
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Encouraged to take at least one volunteering day per year
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Employee Assistance Programme
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Full study support to gain professional qualifications
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Access to virtual GP
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Enhanced maternity and paternity pay
Hear from the hiring manager
"Join our close-knit team where your ideas matter and your work makes a real impact. This role offers fantastic exposure across the business, and you’ll be part of an organisation that’s not only a leader in our financial sector but also one of the UK’s largest corporate charity donors—helping us make a difference every day.”
About us
Ecclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, ...