Data, Impact and Finance Administration Officer

Job Reference:

1686

Location:

County Durham

Hours of Work:

29.6

Salary:

£25,221 - £27,780 FTE per annum (Pro-rata for part-time hours - £20,176 - £22,224)

Contract Type:

Permanent

Closing Date:

06 Feb 2026

ID: 1686 Data, Impact and Finance Administration Officer
Stockton Family Outreach and Volunteering Service

Salary: £25,221 - £27,780 FTE per annum (Pro-rata for part-time hours - £20,176 - £22,224)

Location: Redhill Family Hub, Redhill Road, Stockton-on-Tees, TS19 9BX

Hours: 29.6 hours per week (Part-time)

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

SUMMARY OF ROLE
The post holder will be a key member of the service team, providing significant support to the service manager and coordinators through the provision of:

• Demonstrable high-level administration and coordination skills to meet the needs of the service.
• Finance, monitoring and evaluation processes.
• Data processing, manipulation, interpretation and presentation.


Main Responsibilities:
1. Autonomously process new family requests via the EHM (liquid logic system) and ensure referrals are accurately processed and tracked within the service from start to closure. Utilising safeguarding knowledge to identify and escalate higher-risk cases promptly. Liaising with referrers directly to obtain any missing or additional information required.
2. Hold responsibility for data extraction, manipulation and presentation. Ensuring quarterly reports for commissioners are prepared promptly and meet the reporting requirements of the service, along with any required additional ad hoc report requests throughout the year to meet both internal and external requirements.

3. Be the lead point of contact with systems teams and lead any development task and finish groups required to remedy issues and use technical skills to ensure internal and external MIS systems are fit for purpose.

4. Utilise data to complete trend analysis reports and present these as part of the service leadership group. Utilising this information to inform and develop the service’s Continuous Improvement Plan. Along with the responsibility to track and review allocated sections of the CIP on a quarterly basis.

5. Hold responsibility for the setup and maintenance of new systems, and refining any existing ones, as required, to meet the data, finance and performance needs of the senior leadership team.
6. Autonomously maintain efficient finance records, credit card returns, and receipts. Process invoices and any income coding appropriately, and submit returns to central office. Work closely with the service manager on relevant financial functions and review of service accounts. Undertake a review of any financial queries as required.

7. Lead on Social Value compliance for the service. Creating and overseeing an annual plan for social value and ensuring this is achieved through assignment of tasks and responsibilities across the service.

Main Requirements (for details check the job description and person specification):
• Educated to level 3 or equivalent in Business Administration or equivalent experience and evidence of a commitment to continuing learning and professional development.
• Proficient in computer skills, particularly with Microsoft systems, including extensive experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint.
• Skilled in maintaining records, collating statistical information systems to input data and provide reports to evidence service impact and outcomes. Including extraction, manipulation and presentation of data to a range of audiences.
• Good command of English grammar and spelling, and the ability to take and write accurate and clear minutes of meetings and compose letters.
• Ability to work independently using own initiative, but also work as part of a complex and diverse multidisciplinary team, information sharing protocols and commitment to reflective practice and effective supervision.
• Evidence of organisational and time management skills and the ability to prioritise tasks effectively. Ability to multitask within a busy, demanding environment and manage competing demands.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Level DBS
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holiday pro rata
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: 6th February 2026

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: sarah.collins@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.