Job description Job title: Grade: Specialist Applications Casework Manager 3a Department: Joint Committee on Surgical Training (JCST) Responsible for: N/A Accountable to: Head of Specialist Applications Job summary The post sits in the Joint Committee on Surgical Training (JCST). Although based at the Royal College of Surgeons of England (RCS England), the JCST is an intercollegiate body, working on behalf of the four Surgical Royal Colleges (‘the Colleges’) of the UK and Ireland. Our mission is to develop, promote and ensure the highest standards of surgical training for the benefit of patients and the future of surgery. One of our key roles is to evaluate applications for entry to the General Medical Council’s (GMC) specialist register via the Portfolio Pathway (formerly the Certificate of Eligibility for Specialist Registration (CESR) route). We do this on behalf of the GMC and support the process by providing expert advice to the GMC on whether applicants meet the standard. To be entered on the GMC’s Specialist Register doctors who have not completed a UK training programme are required to demonstrate they have the ‘knowledge, skills and experience (KSE) required for practising as an eligible specialist or GP in the UK’. The post holder will be responsible for managing applications for entry to the GMC’s Specialist Register, by supporting JCST’s evaluators and the evaluation process, and performing other duties as directed by the Head of Specialist Applications to ensure the Surgical Royal Colleges fulfil their contractual and legal obligations as required by the GMC. Specific duties and responsibilities The post holder will be responsible for managing the specialist applications in the specialties allocated to them and providing support to members of the team when necessary. Duties and responsibilities will involve: 1. Support for Specialty Evaluation Panels • Supporting the Specialty Advisory Committee (SAC) members (the ‘evaluators’) by circulating applications and supporting papers, minuting meetings, initiating and drafting related correspondence, and organising ‘evaluation’ virtual meetings as required. • Providing guidance to evaluators on the regulations and legislation required for entry to the GMC’s Specialist Register. • Drafting guidance and training materials for the specialty assessment panels, and training of the new evaluators. • Distributing applications to evaluators evenly and tracking their progress against contractual deadlines, ensuring these have been met. • Ensuring databases and records are updated accurately, including the contact details for SAC Chairs and evaluators. 2. Support to Portfolio Pathway Applicants • Drafting applicant guidance for the JCST’s website and contributing to the guidance published by the GMC • Dealing with enquiries from prospective applicants, those whose applications are currently in progress and those who wish to discuss recommendations following unsuccessful applications. • Maintaining accurate databases and records to enable the JCST to respond appropriately to any data subject access or freedom of information requests in conjunction with the GMC. 3. Other • In conjunction with the Head of Specialist Applications and the team, keeping processes and procedures under review. • Providing regular reports for the GMC, the JCST and Colleges on workload and other matters. • Attending various meetings in an advisory capacity, including SAC meetings and meetings with the GMC’s team, and deputise for the Head of Specialist Applications at meetings as required. • Support and deputise for the Head of Specialist Applications when required, including assisting in the preparation of appeal submissions and advising the SAC evaluators on aspects of the appeal process. 4. General • The post holder is expected to represent the JCST in a professional manner in relation to their responsibilities and in ensuring their own continuing professional development. • The post holder is expected to undertake such duties appropriate to the grade, as required by the Head of Specialist Applications. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. November 2024 Person specification Essential Desirable Qualifications • Educated to degree level or equivalent or proven track record in a similar role • Experience in working in a healthcare or training- related organisation • Experience in managing projects and/or improving processes Experience and skills • Experience in managing an • Experience in casework area of work roles • Use of IT systems – including • Experience in committee experience in using databases • Experience in a busy customer-facing environment work People and interpersonal skills • Excellent written skills, including report writing • Ability to interrogate and synthesise large amounts of information and present these in a cogently written format • Ability to work independently with limited supervision. • Attention to detail • Excellent communication and presentation skills, including the ability to explain complex/ technical concepts articulately • Experience of working with a broad range of internal and external stakeholders at all levels and building lasting relationships • Excellent interpersonal skills including the ability to influence and gain support or actions from others • Demonstrable experience of working effectively as part of a team • An understanding of and commitment to equality and diversity at work • A confident computer user, including Microsoft 365 applications • Highly organised with an ability to work effectively under pressure and to strict deadlines. • Positive attitude and resilience, and ability to work in a rapidly changing environment. The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
JOB DESCRIPTION POST: GRADE: DEPARTMENT: RESPONSIBLE FOR: Senior Governance Officer and Governance Officer RESPONSIBLE TO: Head of Governance, Compliance and Risk Governance and Risk Manager 4a Governance, Compliance and Risk PURPOSE OF THE ROLE This is a key role, supporting the Head of Governance, Compliance and Risk in the management of a comprehensive central governance service across the College. Key elements of the role are the provision of professional governance and secretariat support to the Council and the Board of Trustees and their main committees. This includes setting board agendas in line with strategic priorities and ensuring that papers are prepared in a timely fashion and address the required issues effectively. This role also supports the College’s risk management function ensuring the development and embedding the College’s risk management policy and procedures and reporting to the Trustees and Audit and Risk Committee. The post holder is responsible for managing a wide range of relationships with senior stakeholders (Council and Trustee members, Executive Directors and other senior staff) as well as maintaining relationships across the College at all levels. The post holder will be expected to contribute to continuous improvement of the team’s processes and procedures whilst offering excellent customer focus and service. SPECIFIC DUTIES AND RESPONSIBILITIES 1. Governance and Secretariat • Manage processes to ensure that agendas, papers, minutes and actions are prepared and issued within required timelines. • Ensure that board and committee minutes are prepared to a high standard, and actions are completed in a timely manner. • Quality assure board submissions, to ensure that they meet required quality standards, issues are appropriately explained, and decision recommendations are valid. • Manage board attendance to ensure that all board meetings are quorate and board members have access to any necessary subject matter expertise. • Forward plan meetings and business schedules and brief Chairs as appropriate. • Contribute to the development of the College’s governance framework including the production of the governance handbook and drafting and review of terms of reference, leading on key projects as appropriate. • Support and manage the board and committee appointment, induction and review process 2. Risk and Audit • Support the Head of Governance, Compliance and Risk to review, develop and implement the College’s risk management policy and framework. • Facilitate risk management discussions working with colleagues across the College. • Maintain the College’s risk register and ensure it focusses on key risks, and is accurate and up to date. • Lead on the development of a communication programme to support the embedding of risk across the College. • Develop and maintain the Internal Audit Actions Tracker and update to report to the Audit and Risk Committee. 3. General • Support the Head of Governance, Compliance and Risk with additional projects. • The post-holder is expected to represent the College in a professional manner in relation to his or her responsibilities and in ensuring their own continuing professional development. 4. Key skills, experience and competencies • Experience of providing professional governance services and acting as secretariat to high level meetings, working within established governance frameworks and providing support and guidance to those attending the meetings • Excellent written communication skills, with the ability to summarise complex discussions • Ability to manage own projects, problem solve and develop solutions • Excellent interpersonal skills and team working skills. • Proactive and flexible in managing workloads, tight deadlines and competing priorities. • Excellent administrative and organisational skills, demonstrating ability to deliver work on time and to a high standard, consistently meeting targets, planning ahead and prioritising. • Ability to confidently liaise with both internal and external senior officials and to work collaboratively with stakeholders and partner organisations, and maintain good relationships. • Experience of Risk Management - desirable This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. The Royal College of Surgeons of England is an Equal Opportunities Employer. All College employees are responsible for records held, created or used as part of their work for the College including patient/client, corporate and administrative records whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the Data Protection Act 2018 and the General Data Protection Regulation. Employees should have read and understood the College’s Data Protection Policy and Records Management Policy and should follow all agreed records management and data protection procedures, seeking advice where necessary.
Job description Job title: Data Scientists x 3 Grade: Department: Grade X: LSHTM scale £39,432 to £51,156 per annum depending on qualifications and experience Clinical Effectiveness Unit – National Cancer Audit Collaborating Centre Responsible for: Working with team members to deliver national cancer audits of the National Cancer Audit Collaborating Centre Accountable to: Dr Julie Nossiter, Director of Operations, National Cancer Audit Collaborating Centre and ultimately, to the Director, Clinical Effectiveness Unit (Professor David Cromwell) Job summary These posts offer a unique opportunity to work at the National Cancer Audit Collaborating Centre (NATCAN) within the Clinical Effectiveness Unit (CEU) at the Royal College of Surgeons of England (RCSEng). NATCAN is a new national centre of excellence overseeing the 10 National Cancer Audits in England and Wales aiming to strengthen NHS cancer services by looking at treatments and patient outcomes across the NHS. The CEU is a collaboration between the RCSEng and the London School of Hygiene and Tropical Medicine (LSHTM). NATCAN is the largest centre evaluating cancer services in the UK, with 40 staff members, employed at the RCS or the LSTHM, from a wide range of backgrounds (medicine, statistics, epidemiology, data science, quality improvement, project management). Data Scientists These are key roles in data science and reporting in NATCAN, working closely with senior cancer specialists, clinical fellows, methodologists, data managers, and other multidisciplinary members. The post holders will develop advanced analysis and research skills. Having large detailed linked datasets provides opportunities to be involved in methodological development and in epidemiological studies assessing the quality of care and answering the most pressing questions about why some cancer patients receive different treatments and outcomes than others. The results of the work will be disseminated as audit reports, dashboards, peer-reviewed academic papers, and conference presentations. The post holders will also support development to improve the efficiency of data analysis and reporting within the centre, working on the data flow into and within NATCAN, data validation, data science processes, automated reporting, state-of-the-art data visualisation and dashboards. A current data scientist in NATCAN says “These data scientist roles provide a fantastic opportunity to be part of multidisciplinary teams carrying out clinical audit and research with ‘big data’. For this to drive quality improvement and make a real difference to patients, we need more input from data scientists to handle the data coming into NATCAN efficiently and analyse and report on it effectively. My role has been extremely well-supported from academics and clinicians at the forefront of their fields and has provided me with invaluable opportunities to develop my data science skills, present at national and international conferences, and contribute to meaningful improvements for patients with cancer. I cannot recommend this position highly enough.” Specific duties and responsibilities Three data scientist roles are available at different grades. The duties and responsibilities of each role will depend in part on the experience, skills and interests of the post holder. Post holders will need to be flexible to how the needs of the National Cancer Audit Collaborating Centre change over time. 1. Statistical analyses for national cancer audits and research projects In collaboration with other team members across NATCAN, the post holders will design and carry out statistical analyses for national cancer audits and research projects using linked national cancer and administrative datasets. They will deal with methodological issues that arise, such as handling missing data, incomplete data linkage, or the censoring of individuals in time-to-event data, and the development of risk-adjustment approaches for making fair comparisons between organisations. Areas of statistical analysis work will include, for example: • Describing the cancer care and outcomes across different NHS organisations • Examining how different patterns of care may influence patient outcomes • Benchmarking and monitoring performance of healthcare providers over time • Conducting analyses to support quality improvement initiatives The post holder will be expected to work collaboratively across multidisciplinary teams and be able to communicate the methods and findings of analyses to a medical and lay audience. They will be expected to present their analyses in seminars and write up their findings for inclusion in project reports, academic journals and conference presentations. 2. Data science and provision of automated reporting across cancer audits The delivery of ten cancer audits brings the opportunity for highly efficient working across audits. The post-holders will be required to actively seek potential areas for cross-audit working in data preparation, analysis methods and reporting. Accurate documentation of data extraction, cleaning, validation and indicator production will be crucial. Areas contributing to the aspiration of efficient cross-audit working will include: • Extracting, wrangling and curating large scale linked clinical datasets ready for analysis using SQL or statistical software (R, Python, Stata), and supporting related documentation • Developing and applying reusable data pipelines and applying algorithms and code lists to derive required variables • Developing and performing systematic data quality checks across and within projects • Producing automated reports, dashboards and data visualisations to support local quality improvement 3. Data access and Information Governance (IG) • Supporting the Director of Operations with data access requests • Supporting processes to ensure that data access, management and analysis activities take place within a robust data sharing and information governance framework that meets legal IG requirements • Liaise with RCS Data protection Officer (DPO) to ensure projects comply with RCS information governance policies and other statutory requirements 4. Development and training • Contributing to training material for technical and non-technical staff on data science and the application of statistical techniques • Undergo further training in statistics, data science, research and audit methodology • Keep abreast of and adapt to changes in the national cancer data landscape, and developments in presenting and disseminating statistical information (e.g. dashboards and control charts) to hospitals. 5. Other • Maintaining the confidentiality of data at all times and to ensure that the requirements of the Data Protection Act are met throughout the work of the National Cancer Audit Collaborating Centre • Ensuring that data collection, analysis and reporting is carried out to the highest professional standards • Carrying out other occasional duties within the National Cancer Audit Collaborating Centre and the CEU, e.g. contributing to training workshops The post-holders will have the opportunity to publish academic output in health informatics, statistics, or data science. Working in NATCAN/ the CEU will provide a wealth of potential topic areas, such as developing methods for monitoring healthcare performance, understanding variations in care and outcomes of cancer patients, improving data validation of linked datasets, and designing and evaluating quality improvement initiatives. The post-holders will also have the opportunity to pursue further training in statistical methods, project/programme management, quality improvement methodology or data science. Further training in Information Governance and Data Protection will also be available. Further information about NATCAN & CEU is available at the bottom of the job description. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. October 2024 Person specification Education/Qualifications Essential Desirable Bachelor Level degree in medical statistics, data science, epidemiology, operational research or equivalent academic qualification Higher degree (MSc) in medical statistics, data science, epidemiology, operational research or equivalent academic qualification Experience Experience of undertaking analyses using large complex datasets in a statistical package Experience of managing relational databases and using SQL Contributions to written output, preferably peer-reviewed Experience of applying information governance principles to health care data Experience of analysing routine national datasets such as Hospital Episode Statistics or Cancer Registry data Experience of working within multidisciplinary teams Knowledge/skills A good understanding of health- related research methods and study designs Knowledge of data protection and information security principles Strong statistical analysis skills, including multivariable regression analyses. Proven ability to communicate statistical concepts and results to non-statisticians Understanding of advanced statistical techniques such as missing data methods, risk model development, and multilevel modelling Data visualisation skills Good organisational skills, including an ability to prioritise work to meet deadlines and work on various tasks simultaneously People and interpersonal skills Excellent verbal and written communication skills, with the ability to adapt oral and written communication Effective at building professional relationships and responsive to stakeholder needs Ability to use initiative and work autonomously whilst within a team environment The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. National Cancer Audit Collaborating Centre Evaluating and where necessary improving the treatment for cancer patients is a key priority for the NHS Cancer Programme, and the Quality Statement for Cancer Wales. The Healthcare Quality Improvement Partnership, on behalf of NHS England and the Welsh Government, has commissioned the development and establishment of a new centre of excellence for national cancer audits. NATCAN is part of the National Clinical Audit and Patient Outcomes Programme (NCAPOP). NATCAN is home to all ten national cancer audits. This includes new audits in breast cancer (primary and metastatic), ovarian, pancreatic, non-Hodgkin lymphoma and kidney cancer. In addition, this includes to existing clinical audits in prostate, lung, gastro-oesophageal and bowel cancer. These audits have helped to identify and address variations in cancer care across England and Wales and improve outcomes for patients. They have also promoted quality improvement initiatives within NHS cancer services and identified best practice. NATCAN aims to: 1. Provide regular and timely evidence to cancer services of where patterns of care in England and Wales vary. 2. Support NHS services to identify the reasons for the variation in care in order to guide quality improvement initiatives. 3. Stimulate improvements in cancer detection, treatment and outcomes including survival. NATCAN began on the 1 October 2022 in the CEU, a collaboration between the RCSEng and LSHTM. NATCAN collaborates closely with professional groups, clinicians and patient charities to ensure that all relevant stakeholders inform the quality improvement goals of each audit. NATCAN has approximately 40 staff from a range of disciplines including statistics, data science, health services research, epidemiology, healthcare quality improvement and clinical audit management. It is led by Dr Julie Nossiter, Director of Operations, NATCAN; Prof Ajay Aggarwal, Clinical Director, NATCAN; Prof David Cromwell, Director of the CEU and Professor of Health Services Research, LSHTM; Prof Kate Walker, Professor of Medical Statistics, LSHTM; and Prof Jan van der Meulen, Professor of Clinical Epidemiology, LSHTM. NATCAN is a key source of information that supports various quality assessment and improvement activities, both at a local level (by NHS trusts and boards, Cancer Alliances, Integrated care Systems) and at a national level (e.g., CQC inspection and regulatory work). The activities of NATCAN and the individual audits will drive quality improvement across the country aiming to help cancer services reach the highest standards possible. Clinical Effectiveness Unit The CEU is a collaboration between the RCSEng and the Department of Health Services Research & Policy of the LSHTM. The work of the CEU involves carrying out national clinical audits, developing audit methodologies and producing evidence on clinical and cost effectiveness. An essential element of the CEU’s strategy is that it considers audit projects as epidemiological studies of the quality of hospital care. Epidemiological methods are used to generate high quality evidence on the processes and outcomes of hospital care as well as on their determinants. Another important feature of the CEU’s strategy is the emphasis it gives to joint clinical and methodological leadership. The CEU has 45 staff members, of whom 6 are academic staff members of the LSHTM. The background of the staff demonstrates the multidisciplinary character of the Unit (medicine, health services research, medical statistics, epidemiology and public health). The Unit’s Director is Professor David Cromwell.
Job description Job title: Grade: Clinical Skills and Simulation Technician 3a Department: Learning Responsible for: 0 direct reports Accountable to: Clinical Skills and Simulation Senior Technician Job summary The Clinical Skills and Simulation Technicians are responsible for the delivery of all RCS England internally managed courses. This currently includes 15 different types of course (technical skills, simulation, professional development) predominantly delivered in the Bjorn Saven Centre (BSC), with a small proportion taking place at selected external venues. In accordance with the Learning Department's 5-year plan, a minimum of 150 RCS-internally managed courses will be delivered in the 2025/ 2026 financial year with further growth expected. In addition to facilitating the operational delivery of existing courses, this role will be required to develop technical expertise in TEL to support the development/ redevelopment of new/ existing educational products and their delivery in the BSC and external centres as required. There will be a particular focus on the development of an Extended Reality Lab (XR Lab) within the BSC in 2024 and integration of upgrades to our existing simulation equipment used by existing courses as we move from the use of low fidelity nursing manikins to higher fidelity, programmable manikins. Specific duties and responsibilities Technical Expertise • Consistently prepare all standard animal tissue and synthetic surgical skills models required by RCS courses in accordance with standard specifications. • Reset simulated task trainers and manikins in accordance with the manufacturer’s instructions. Investigate performance issues with escalation to management/technical support services if appropriate. • Research and develop alternatives/improvements to skills models/task trainers to increase fidelity, cost effectiveness, sustainability and/or improve performance. • Operate and troubleshoot both standard AV systems associated with teaching rooms and specialised systems associated with XR Lab/medium-high fidelity manikins including: o Operation of video capture and live streaming software for high fidelity scenario training in XR Lab. o Management of audio, including operation of mixer, microphone, levels etc. o o Identifying and deploying appropriate manikin parameters as required by scenario, including vital signs, verbal responses etc. Integrate associated technology such as patient monitors and satellite tablets, into daily course delivery. • In conjunction with faculty and educators contribute to the planning of high-fidelity scenarios, advising on appropriate equipment, plus the capabilities and limitations of the XR Lab. • Establish immersive, positive learning environments suitable for a range of candidates to increase realism, using moulage and scene setting skills. • Continuously improve knowledge of current developments in simulation-based education, by attending ASPiH conference, SIG meetings, LSN events and engaging with relevant journals and other online resources/in person development opportunities. • Appraise sector-wide advances in TEL and integrate into daily operations where appropriate • Mentor and support new staff, facilitating their integration into the team. • Establish and maintain communication channels with peers in the franchised course delivery network to ensure sharing of best practice and provision of technical support. Centre logistics • Receive and store equipment/ materials deliveries, accurately updating inventory/stock tracker. • Continuously appraise condition of instruments and equipment and flagging any shortfalls or breakages. • Analyse stock levels of consumables including those provided as a ‘Gift in Kind’, to ensure orders are placed in a timely manner, avoiding shortfalls or unnecessary stockpiles. • Conduct regular cost comparisons for paid consumables, identifying alternative products/suppliers that offer potential savings and/or more sustainable alternatives. • Prepare training rooms, equipment and any paperwork required for teaching sessions in accordance with pre-determined specifications. • Set down rooms when not occupied, ensuring spaces are presentable and ready for use with consumables restocked, AV systems shut down and updated if required. Course planning and customer service • Utilise IT systems to effectively structure pre-course communications with faculty and participants, ensuring all attendees have access to the required information and resources to facilitate participation in training sessions. • Appraise technical requests, problems and queries during the delivery of a course, identifying the appropriate resolution in a timely manner. • Ensure badges, handbooks/materials, programmes and registration sheets are prepared and are at registration points. • Register course attendees on arrival, including welcome orientation i.e. location of toilets, prayer room, how to access wifi, tea and coffee etc. • Thanks/acknowledgements to faculty, course directors and participants for their contribution at the end of the course. • Collect, scan and save post course paperwork at the end of each event, ensuring that attendance and outcomes are accurately recorded in the CRM and appropriate post course communications are sent within 24 hours. • Process faculty expense claims in a timely and accurate manner. • Book faculty hotel rooms as required. • Participate in management of shared BSCcourses@ inbox and prioritising responses, flagging to other members of the team as necessary. Health and Safety • Complete local area risk assessments at the start of each day. • Provide essential pre briefing to all participants and faculty prior to participation in simulation training. • Ensure that all visitors to the BSC are aware of and adhere to the Health and Safety guidelines set out by the Directorate and the College. • Adhere to Standard Operating Procedures and Protocols with regard to the storage, preparation and disposal of animal tissue, ensuring that health and safety and infection control risks are minimised. • Decontaminate and organise laboratory, tissue preparation and storage areas. • Decontaminate, maintain and store all instrumentation and equipment as per manufacturer’s instructions. • Review SOPs and risk assessments to ensure they reflect current practices. • Adhere to crisis management protocols to ensure the core business is sustained during adverse events, executing contingency plans as and when needed. • Act as Fire Warden/First Aider for the BSC. Quality Monitoring and Improvement Responsible for: • Ensure feedback from course evaluations is used to implement improvements to the administration and management of RCS-managed courses. Evaluate the impact of any changes to working practices. • Record and share any additional feedback communicated verbally or via electronically with management as appropriate. Plan approved course provider visits to support ‘first time course’ delivery and associated QA visits. General • The post-holder is expected to represent the College in a professional manner in relation to their responsibilities and in ensuring their own continuing professional development. • Undertake such duties appropriate to the grade, as required by the Director. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. . Person specification Qualifications Experience and skills Essential Desirable • NVQ Level 3 • Registered Science Technician (RSciTech) or willing to work toward this qualification • FDSci/HND/BSc in a relevant subject or significant, relevant experience to demonstrate equivalent skills/knowledge at this level. • Experience of working in a laboratory environment, healthcare or educational setting. • Familiarity with the handling and maintenance of surgical instruments and medical devices. • Familiar with Health & Safety within a healthcare setting and COSHH legislation. • Experience of delivering a customer focused service. • Excellent command of • Experience of setting up medical task trainers and operating medium/high fidelity manikins. • Experience of working with immersive technologies. written and spoken English. • Working knowledge of additional Microsoft Office apps including Planner, SharePoint, One Note and Power Automate. People and interpersonal skills • Ability to work flexibly, as part of team or autonomously. • Excellent organisational skills, with methodical approach to work. • High level attention to detail. Ability to produce accurate and • Working knowledge of Office 365 including Outlook • Physically fit and able to participate in moving heavy equipment (for which training and suitable equipment will be provided). • Prepared to work out of standard office hours and at weekends determined by the course schedule. • Prepared to travel on occasion within UK and Internationally to support franchised course delivery. • Ability to work across teams to deliver a quality service. • Able to work as part of a multi-disciplinary team in a dynamic environment. • Ability to remain calm when working under pressure. • This role will involve out of hours and weekend working on a rota basis. This role may occasionally involve travel throughout the UK and internationally. You should be prepared to handle human and non-human anatomical material. You should expect to be present within the BSC (or externally hired venue) on all working days. The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Job description Job title: Grade: Editorial and Learning Innovation Assistant Department: Learning: Learning and Innovation Team Responsible for: N/A Learning Innovation Manager (direct report) Accountable to: Head of Learning and Innovation and Director of Learning (indirect, focussing on stakeholders including the Learning Committee and Education Advisory Network Job summary The Learning and Innovation team work with clinical leads and stakeholders to develop educational programmes to support surgeons at all stages of their career. We produce high quality learning material and courses delivered across the UK and Internationally. The post holder will be responsible for planning, organising, and coordinating tasks that support the whole team across a variety of activities. They will play a key role in supporting the development, editing, and delivery of high-quality educational content for medical professionals. Working closely with subject matter experts, project managers, educators, producers, and learning technologists, the postholder will support the development of learning materials that are accurate, engaging, and aligned with the Royal College of Surgeons of England’s educational standards. The post holder will gain insight across all learning innovation functions, offering a broad understanding and knowledge as a foundation for growth and progression. Role weighting Below indicates the expected amount of time the postholder will spend on the responsibilities listed, however this will vary depending on business needs. Material production, 60% 10% Education Advisory Network Stakeholder communication and support 20% 10% Business and financial administration Specific duties and responsibilities 1. Material production Responsible for: • Assisting in the development of learning content including eLearning modules, course materials, handbooks, and assessments for surgical training. • Working with project managers, to manage editorial and publishing workflows • Working with digital learning producers and educators to produce learning content that meet agreed clinical and educational requirements, are branded within corporate guidelines and are consistently presented • Developing and maintaining strong working relationships with volunteer surgeons and clinical leads with whom we write and create content. • Collaborating with freelance content specialists such as editors, instructional designers, graphic designers, medical illustrators and video producers • Assisting with the editing and proofreading of written content for clarity, consistency, grammar, and adherence to house style, maintaining version control. • Seeking copyright permissions and maintaining accurate copyright and IP records • Sourcing images and media content, including medical images, working with subject matter experts. • Drafting copy for our Virtual Learning Environment (VLE) and website, including course descriptions and campaigns to recruit volunteers. • Uploading and managing content within our VLE and website. • Undertaking quality assurance (QA) testing of eLearning content and courses on the VLE during production. • Supporting development of courses for our new Extended Reality Lab (XRL) involving immersive simulation technology. 2. Education Advisory Network Responsible for: • Supporting membership of the Education Advisory Network including becoming the first point of contact for members and stakeholders • Developing and maintaining analytics and statistics of network membership such as diversity and inclusion data and suggesting actions to improve the diversity profile of individuals, their employing organisations and sectors • Working with the co-chairs and other members of the team to identify and engage potential stakeholders • Managing the proof of concept application process and liaising with marketing and applicants at all stages of the process • Working with the full team to arrange demos of new technologies and supporting trials and proof of concept studies 3. Stakeholder communication and support Responsible for acting as first point of contact around and managing the following activities, groups and processes: • Coordination of meetings/ events as necessary including o Planning and coordinating College governance committees (such as the Learning Committee) and strategic stakeholder and sponsor meetings, faculty development days, working group meetings, course pilots and project meetings; these will be face to face or virtual o Supporting the organisation of events including for the Parents in Surgery and Emerging Leaders Programmes o Booking resources (a/v, catering and accommodation etc) for faculty and others and managing availability, using agreed procedures and processes o Producing briefings, coordinating and finalising papers, taking notes and recording decisions • Working group and freelancer records, including sourcing and validating potential freelancers, sending and recording relevant consent forms, terms and conditions and/or contracts • Clinical lead recruitment and management processes including website promotion, collating applications, arranging shortlisting and interviews, coordinating and managing the appraisals process including collating and coordinating supporting documentation • Collate diversity and inclusion data for clinical leads and volunteers 4. Business and financial administration Responsible for: • Invoicing and expenses processes, ensuring that o our Faculty and volunteers can submit and receive expense claims o all costs are invoiced and recorded correctly and have been receipted by month end o Raising Purchase Orders (POs) and receipting orders. • Working with the Head of Learning Innovation to support new opportunities including research and collating funding bids • Co-ordinating resources and information to support planning and preparation of new products as we grow provision in the Bjorn Savern Centre 5. General Responsible for: • Representing the College in a professional manner in relation to their responsibilities and ensuring their own continuing professional development. • Undertaking such duties appropriate to the grade, as required by the director including providing cross-team support to trouble-shoot issues arising that may adversely affect quality or customer service This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. July 2025 Person specification Essential Desirable Qualifications • A levels and a minimum grade C English and Maths GCSE, or ability to demonstrate experience in a similar role • Degree or equivalent Knowledge • Offering stakeholder support • Working in, education, and a customer driven service training, or a healthcare setting with some autonomy • Managing and supporting • Experience editing or producing educational or academic content • Experience of image sourcing and seeking copyright permissions • Experience of digital learning technologies committees, working groups and other meetings • Working as a team player • and supporting others where necessary Identifying and suggesting opportunities to improve diversity and inclusion • Processing invoices and expense claims • Data input and use of databases • Strong working knowledge of Microsoft Word, Excel PowerPoint and Teams Experience and skills • Excellent written English and • Ability to handle difficult attention to detail • Ability to work independently conversations and situations effectively and sensitively People and interpersonal skills Other on tasks with minimal supervision, demonstrating initiative • Excellent organisational skills and methodical approach • Ability to work to tight deadlines and competing priorities • Excellent interpersonal skills, ability to establish trust and build relationships with people at all levels • Ability to source and evaluate potential opportunities to engage in funding/research bids Ability to identify, contact and build new relationships with potential stakeholders (organisations and individuals) • May involve out of hours and weekend work as well as some UK travel with overnight stays • Annual leave requests may be restricted where it falls within key committee or other meeting dates The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Candidate Pack for the Executive Director of People, Culture and Governance Welcome Dear Candidate, Thank you for your interest in the role of Executive Director of People, Culture and Governance at the Royal College of Surgeons of England. RCS England has been a cornerstone of professional excellence for over two centuries, representing tens of thousands of surgeons, dental professionals, trainees and students across the UK and internationally. This is an exceptional moment to be joining us. With a strong executive team in place and a new strategy being developed for launch in 2026, we are shaping a modern, progressive College - one that honours its proud heritage while building for the future. As one of four Executive Directors, this role will sit at the heart of that transformation. It brings together our people, culture, governance, and heritage functions to create a more unified, connected organisation, one in which every colleague, volunteer, member and visitor feels a genuine sense of belonging and purpose. You will already be an established executive leader with a proven track record of shaping high-performing cultures, leading complex change and delivering through others. You will bring confidence in navigating governance and organisational design at scale, with the emotional intelligence and authenticity to inspire trust across a diverse community. Ideally you could come from a people and culture and governance background and we are open to people from a diverse range of professional backgrounds. Above all, you will share our belief that people and culture are central to achieving excellence, and you will have the strategic vision to translate that belief into tangible impact. The College’s culture is in a strong place, but we know that excellence requires continual attention. This role will be central to that journey, enabling us to build capability, deepen engagement, and model inclusive leadership in everything we do. It is also a rare opportunity to influence the way a historic institution connects with people today, from our staff and volunteers to the surgeons and dental professionals we serve. If you are excited by the opportunity to work at the intersection of heritage and innovation to help define what a truly modern professional body can be then we would be delighted to hear from you. Best wishes, Jackie Weller Chief Executive 2 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of SurgeonsAbout us The Royal College of Surgeons of England (RCS England) is a world-leading professional membership body and registered charity founded to advance the art and science of surgery. Our purpose today remains firmly focused on improving patient care and supporting the surgical profession at every stage of its journey. We represent a diverse community of more than 30,000 members in the UK and around the world, including surgeons, dental professionals, trainees, students and the wider surgical care team. Our staff of over 300 colleagues, working alongside more than 1,100 volunteers, deliver a wide portfolio of education, training, assessment and support. Education and training remain central to our role. Each year, we deliver hundreds of courses to thousands of participants, supported by an extensive faculty of expert practitioners. Our examinations define the standards of surgical training in the UK, while our continuing professional development programmes and fellowships equip surgeons and surgical leaders to thrive throughout their careers. Alongside training, our charitable purpose extends into research and advocacy. In 2022/23, we raised nearly £5 million for surgical research and learning initiatives, awarding fellowships that promote innovation in areas such as robotics, clinical diversity and global health. We also play a significant role in influencing healthcare policy. Our leadership engages directly with government, the NHS and regulators to shape the national agenda, and our authoritative voice is regularly cited in the media, helping to inform public understanding of surgical issues. To learn more about our organisation, please use the links below. • Annual Report • Current Strategy • Our Commitment to Diversity • Our Commitment to Sustainability 3 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of Surgeons Our Vision We want to see excellent surgical care for everyone. Our Mission We will achieve our vision by enabling our members, in all their diversity, to deliver excellence in everything they do. Our Values Collaboration - We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work Respect - We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team Excellence - We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience 4 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of SurgeonsDiversity and Inclusion At RCS England, we believe we are only as good as the people we hire. We know that the people we hire come from all walks of life and with that comes different perspectives. Diversity, Inclusion and Belonging are at the heart of everything we do. Our commitment to fostering an inclusive environment is evident through the active engagement of our employees in the Staff Council, where their voices play a crucial role in shaping work life for everyone within the College. Additionally, our staff networks cultivate a strong sense of belonging, while social clubs create a vibrant community spirit. We actively encourage our team members to openly share their professional and personal experiences, contributing to the evolution of our mindset and organisational culture. We firmly believe that embracing diversity goes beyond a moral obligation; it serves as a catalyst for both individual and collective growth. Our unwavering dedication ensures that our profession and the College lead the way in advancing patient care for future generations. However, we recognise that achieving this goal demands a collective effort. That is why we are on the lookout for individuals like you. Your unique talents and diverse experiences, acquired through both life and work, are invaluable contributions that will enhance and complement our existing team. Join us on this journey towards a more inclusive and pioneering future in healthcare. 5 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of Surgeons Organization chart CEO: Jackie Weller Executive Director of People, Culture and Governance: Vacant Executive Director of Finance: Sean Fox Executive Director of Professional Development Services: Stephen Hills Executive Director of External Affairs and Engagement: Lucy Davies Areas of responsibility Areas § HR § Governance and Compliance § Faculty of Dental Surgery § Visitor Management § Museums § Library and Archives § Diversity and Inclusion § Volunteer Management 6 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of SurgeonsJob description Job title: Executive Director, People, Culture and Governance Reports to: Chief Executive Responsible for: People and Culture, Diversity, Equity and Inclusion, Volunteer Management, Governance; Faculty of Dental Surgery, Museums, Library and Archives, Visitor Management Role purpose: As one of four Executive Directors forming the College’s collective corporate leadership alongside the Chief Executive, this role holder works in close partnership with the President, Officers, Trustees and Council to deliver exceptional experiences across every aspect of the organisation. This strategically reimagined position unifies People, Culture and Governance functions spanning HR, DEI, volunteer management, governance, FDS, museums, library and archives, and visitor management under cohesive leadership. It is an investment in breaking down traditional silos and creating an integrated approach where every interaction matters, whether with employees, volunteers, visitors, or stakeholders. The postholder will drive the College’s inclusive agenda through strategic vision and operational excellence, ensuring that anyone engaging with the organisation as a team member, collaborator, or member of the public encounters a culture that genuinely values their contribution and prioritises their experience. Accountable for the effective leadership of all directorate staff, the Executive Director will deliver ambitious annual objectives that transform every touchpoint from recruitment and onboarding to public engagement and governance, embedding a unified people centred culture throughout the College. Main responsibilities: Corporate Leadership and Executive Accountabilities • Lead college wide strategic projects and foster a unified “One College” culture focused on delivery and growth, inspiring staff to achieve the College’s vision while building trust with Council and Board Members. • Provide strategic leadership to create efficient, value for money services and embed a strong performance culture through effective target setting and robust management systems. • Challenge and support fellow Executive Directors and leaders to develop high performing teams, driving accountability and excellence across the organisation. 7 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of Surgeons • Engage as an active member of the Executive Director Team, contributing to collective leadership, strategic decision making, and across college governance. • Contribute to College wide business planning, budget oversight, and cost improvement initiatives. • Share accountability for identifying, mitigating, and monitoring organisational risks, ensuring adherence to governance standards and regulatory requirements. Directorate Leadership and Strategic Responsibilities • Provide strategic direction and leadership for HR, DEI, Volunteer Management, Governance, FDS, Museums, Library and Archives, and Visitor Management, ensuring • these functions are aligned to deliver organisational impact, foster an inclusive culture, and enhance stakeholder experience across all touchpoints. Lead the preparation and management of directorate budgets, ensuring optimal allocation of resources to maximise people development, cultural transformation, and public engagement while supporting long term sustainability. • Drive directorate business planning and implement improvement plans that deliver measurable outcomes in employee engagement, volunteer retention, visitor • satisfaction, and governance effectiveness. Identify, assess, and manage directorate specific risks, implementing mitigation strategies and monitoring controls to ensure compliance with employment law, safeguarding requirements, data protection, governance standards, and regulatory obligations. Lead the development of a comprehensive people strategy aligned with organisational priorities. People and HR Leadership • • Provide strategic leadership for all HR functions. • • Ensure HR services deliver high quality, responsive support that enables managers to lead effectively and staff to perform at their best. • Oversee compliance with employment law and best practice HR standards, maintaining policies and procedures that protect both staff and the organisation. Lead organisational development initiatives that build capability, enhance productivity, and support cultural transformation across all directorates. Culture & Diversity, Equity and Inclusion (DEI) • Drive the College’s inclusive agenda by developing and implementing comprehensive DEI strategies. • Lead organisational culture change initiatives that break down silos, enhance cross functional collaboration, and build a connected, high performing workplace that reflects the College’s values • Develop and monitor DEI metrics to ensure progress and compliance with regulatory requirements. Volunteer Management and Engagement • Drive a strategic direction for volunteer engagement by developing and implementing a comprehensive volunteer strategy that aligns with College priorities. • Oversee end to end volunteer lifecycle management including attracting high calibre professional volunteers. • Lead the establishment of governance structures and support systems for volunteer committees and working groups, while monitoring volunteer satisfaction and impact to coordinate good practice and continuously enhance volunteer experiences across all College activities. 8 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of SurgeonsGovernance Leadership • Provide strategic leadership for governance functions, ensuring the College maintains the highest standards of corporate governance and regulatory compliance. • Ensure the Trustee Board, Council, and committees are provided with high quality governance services including meeting administration, decision making processes, and records management. • Ensure compliance with Charity Commission requirements, company law, and governance best practice standards. • Lead governance reviews and improvements, ensuring structures and processes remain fit for purpose. FDS • Represent FDS on strategic planning, ensure corporate governance compliance, represent the Faculty at external meetings, and manage organisational performance and risk. • Manage the Faculty budget, oversee service agreements and funded partnerships. • Ensure dental representation is embedded in membership growth initiatives, communications and marketing strategies, publications and awards processes, and Patient and Lay Group engagement. Museums, Library and Archives • Oversee strategic direction for the College’s heritage assets, ensuring the Museum, Library, and Archives contribute to the College’s mission and public benefit. • Support and enable Directors to ensure collections are preserved to professional standards, regulatory compliance is maintained. • Support and enable Directors to ensure the development and implementation of strategies for collection development, digitisation, public engagement, and innovative approaches to showcasing surgical history. • Support and enable Directors in securing external funding and partnerships to support collection care, development, and public programmes. • Develop and monitor metrics to measure the impact and value of heritage services. Visitor and Experience Management • Lead the transformation of visitor experiences across the College, developing and implementing strategies that optimise space utilisation, enhance accessibility, and ensure every interaction reflects the college’s values and commitment to excellence. • Oversee front of house operations to deliver professional, welcoming, and efficient service for all visitors; ensure health and safety compliance and risk management; and drive continuous improvement. Integrate visitor management with broader customer service goals to create seamless experiences across all touchpoints, and develop commercial opportunities. • The post holder will be expected travel throughout the UK and possibly overseas and make overnight stays. There will also be a requirement to attend some meetings and events out of normal office hours. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. 9 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of Surgeons Person specification Knowledge and experience • Substantial senior management experience with evidence of making high-level strategic decisions affecting organisational operations beyond immediate areas of expertise, role modelling and empowering inclusive leadership. • Proven experience working as a strategic People and Culture leader at executive level, covering talent management, organisational development, employment law, and HR systems with data-driven decision-making. • Demonstrated capability leading multi-functional directorates, promoting and embedding a strong performance culture and building strong relationships with senior stakeholders across complex organisational structures both internally and externally. • Significant experience of successfully leading strategic change, with strong change management understanding, and experience of working with specialist colleagues to assess change impacts and ensure effective and sustainable implementation. Experience of supporting large-scale technology transformation within an organisation is an advantage. • Strong charity governance expertise with experience supporting Boards of Trustees conducting governance reviews. • Proven ability to develop and implement DEI strategies that deliver measurable cultural change and regulatory compliance. Evidence of leading organisational culture change initiatives that break down silos, enhance cross-functional collaboration, and build a connected, high-performing, values led workplace. • Comprehensive knowledge of safeguarding, GDPR, health and safety legislation, and policy implementation. • Educated to degree level or equivalent. • Professional qualification in HR/governance, or related field, or equivalent senior leadership experience in complex functions. 10 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of Surgeons Skills and Abilities • Ability to deliver strategic leadership on achieving first-class services within a value-for-money framework • Ability to work collaboratively with fellow Executive Directors, ensuring business and stakeholder needs are consistently integrated and acting as a trusted advisor to colleagues in relation to People, Culture and Governance issues. • Proven ability to develop and motivate teams, with high emotional intelligence and the ability to inspire people behind a values driven vision. • A compelling communicator, fluent, clear and concise in both oral and written communication, including perceptiveness and presentation skills in formal, informal and public settings. • Proven ability to influence, convince and negotiate with others in a way that results in acceptance and agreement. • Highly numerate, with the analytical skills to use data and insight to inform planning and decision making, improve processes and assess impact. The post holder will also need to demonstrate the following values Collaboration We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work 11 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of Surgeons Respect We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team Excellence We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. 12 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of SurgeonsTerms of appointment Salary The salary for this role is c£120,000 per annum on a full-time permanent basis. Location Hybrid: 2-3 days in London. Our excellent benefits package includes: • 27 days paid holiday + bank holidays and up to 4 college closure days over the festive period & other leave entitlements (carers leave, fertility treatment leave, etc.) • Hybrid and flexible working • Enhanced contributory pension scheme • Equal access to enhanced parenthood leave • A range of staff and peer networks • Employee health and wellbeing committed (Healthcare cash plan, menopause friendly, disability confident employer, mental health first aiders, EAP etc.) • Retail discount platform • Sabbatical and volunteering opportunities • Variety of learning and development opportunities Further information around our benefits can be found here. 13 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of Surgeons How to apply We hope you will consider making an application. To make an application, please go to https://starfishsearch.com/jobs/rcs-exe-dir-people-culture-governance/ and click on the apply now button, with the following prepared: • Your CV (no more than three sides). • A supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria. We would also be grateful if you would complete the Equality and Diversity monitoring form on the online application process. This form is for monitoring purposes only and is not treated as part of your application. Closing date: 9.30 Monday 1st December Preliminary interviews: early w/c 15th December Final Panel interviews: w/c Monday 12th January 2026 14 Candidate Pack for the Executive Director of People, Culture and Governance The Royal College of Surgeons
Job description Job title: Grade: Examinations Officer 2b Department: Examinations Responsible for: Staff as assigned Accountable to: Surgical Examinations Manager Senior Lead Examinations Officer Job summary To undertake day-to-day administration of examinations activity within specified time constraints. To support examiners, related groups and their examination-related activities. Specific duties and responsibilities Examination Preparation and Administration • Undertake the preparation and dispatch of examination materials, including clinical props and equipment, as directed by the relevant Senior Examinations Lead/ Manager • Support the preparation and collation of assessment material for specified examinations in adherence with identified deadlines • Arrange examiners for clinical examinations and their associated arrangements, eg hotel, travel, as directed • Arrange and coordinate accommodation for examiners as required for UK exams, liaising with appointed travel agents as necessary • Candidate administration for online written and practical examinations including eligibility checks, assistance on the day and post-exam quality assurance • Check expense forms and apply budget codes for subsequent authorisation • Correspond with examiners and respond to queries accordingly • Provide administrative support and deputise for examinations manager and senior officer as required Examination Centres • Liaise with external centres to ensure the effective preparation for the running of examinations • Confirm accommodation bookings and make changes as required • Participate in the set-up of examinations, checking that equipment and all administrative arrangements are in order • Supervise examinations at the College and remotely coordinating temporary or local staff and acting as College representative as required • Provide guidance to examiners and candidates • Ensure that candidates adhere to the examination timetable • Confirm candidate identity by checking appropriate documentation • Compile and ensure accuracy of raw examination scores as required Committee meetings and Examiner Training Days • Support the administration of committee meetings and examiner training days • Book accommodation, refreshments and facilities • Attend committee meetings, take and produce minutes where required • Produce and dispatch attendance certificates as required General • Attend and support the dental or surgical Diplomates’ days as required • Maintain the office filing system • Maintain office supplies, examination materials and stock as requested • Maintain the integrity of examinations and related data • Undertake such other duties, in contribution to other areas of departmental activity and appropriate to the grade, as required The incumbent will be expected to provide his/her own secretarial and clerical assistance and assist other colleagues within the Department, as and when necessary Please note that this position includes travelling to centres within the UK and also overseas. It may involve weekend travel and staying away for one or two weeks at a time. During examinations, the post holder will be expected to work outside normal working hours and that includes weekends as well as early starts and late finish times. These will be compensated. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. The Royal College of Surgeons of England is an Equal Opportunities Employer. All College employees are responsible for records held, created or used as part of their work for the College including patient/client, corporate and administrative records whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the Data Protection Act 2018 and the General Data Protection Regulation. Employees should have read and understood the College’s Data Protection Policy and Records Management Policy and should follow all agreed records management and data protection procedures, seeking advice where necessary. Person specification Essential Desirable Qualifications • Good all-round education (including A Levels) Experience and skills Financial management and business planning People and interpersonal skills • Previous experience delivering clinical examinations • Previous experience in an administration role • Good written and communication skills • Good numeracy skills • Strict adherence to deadlines • Eager to learn new skills • Microsoft Office • Ability to work in a complex and fast moving environment N/A N/A • Ability to work as part of a team • Good organisational skills • Good interpersonal skills • Well presented • Good time-keeping • Able to work on own initiative • Attention to detail • Able to work to tight deadlines The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to race/ethnicity, national origin, religion, pregnancy, marital status, sexual orientation, gender identity/expression, age and disability.
Candidate Pack for
Director of Philanthropy
Welcome
Dear Candidate,
Thank you for your interest in the role of Director of Philanthropy at the Royal College
of Surgeons of England. RCS England has been a cornerstone of professional
excellence for over two centuries, representing tens of thousands of surgeons, dental
professionals, trainees and students across the UK and internationally.
This is an exceptional moment to be joining us. With a strong executive team in place
and a new strategy being developed for launch in 2026, we are shaping a modern,
progressive College - one that honours its proud heritage while building for the future.
Philanthropy is central to that ambition. Through the power of giving, we can
accelerate surgical innovation, transform training and research, and, through our
museum and heritage collections, we can further excite the next generation of
surgical leaders. We are redefining how we inspire, engage and steward our most
significant supporters — and how we unlock the potential of philanthropy to achieve
lasting impact.
As our new Director of Philanthropy, you will play a pivotal role in this transformation.
Working closely with our Chief Executive, Executive Leadership Team, Trustees
and Development Board, you will lead a renewed culture of strategic giving, shaping
a coherent and strategic approach that reflects both the scale of our vision and
the impact of our mission. You will bring clarity, creativity and pace to the role —
identifying new opportunities, building meaningful relationships, and ensuring
philanthropy is embedded as a shared organisational priority.
If you are inspired by the idea of shaping modern philanthropy within one of the UK’s
most respected professional bodies, and by the impact your leadership could have on
generations of surgeons to come, we would be delighted to hear from you.
Best wishes,
Jackie Weller,
Chief Executive
2
Candidate Pack for Director of Philanthropy Royal College of Surgeons of EnglandAbout us
The Royal College of Surgeons of England (RCS England) is a world-leading
professional membership body and registered charity founded to advance the art and
science of surgery. Our purpose today remains firmly focused on improving patient
care and supporting the surgical profession at every stage of its journey.
We represent a diverse community of more than 30,000 members in the UK and
around the world, including surgeons, dental professionals, trainees, students and the
wider surgical care team. Our staff of over 300 colleagues, working alongside more
than 1,100 volunteers, deliver a wide portfolio of education, training, assessment and
support.
Education and training remain central to our role. Each year, we deliver hundreds
of courses to thousands of participants, supported by an extensive faculty of expert
practitioners. Our examinations define the standards of surgical training in the UK,
while our continuing professional development programmes and fellowships equip
surgeons and surgical leaders to thrive throughout their careers.
Alongside training, our charitable purpose extends into research and advocacy. In
2023/24, we raised over £5 million for surgical research and learning initiatives,
awarding fellowships that promote innovation in areas such as robotics, clinical
diversity and global health. We also play a significant role in influencing healthcare
policy. Our leadership engages directly with government, the NHS and regulators to
shape the national agenda, and our authoritative voice is regularly cited in the media,
helping to inform public understanding of surgical issues.
To learn more about our organisation, please use the links below.
• Annual Report
• Current Strategy
• Our Commitment to Diversity
• Our Commitment to Sustainability
3
Candidate Pack for Director of Philanthropy
Royal College of Surgeons of England
Our Vision and Mission
Our Vision
We want to see excellent surgical care for everyone.
Our Mission
We will achieve our vision by enabling our members, in all their diversity, to
deliver excellence in everything they do.
Our Values
Collaboration
If you are inspired by the idea of shaping modern philanthropy within one of the UK’s most respected professional bodies, and by the impact your
leadership could have on generations of surgeons to come, we would be delighted to hear from you.
• We work together, using our collective expertise and experience to effect positive change
• We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments
• We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work
Respect
We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand
and meet their physical and wellbeing needs.
• We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others
• We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team
Excellence
We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement.
• We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and
improve
• We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the
heart of our work
• We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience
4
Candidate Pack for Director of Philanthropy Royal College of Surgeons of EnglandDiversity and Inclusion
At RCS England, we believe we are only as good
as the people we hire. We know that the people we
hire come from all walks of life and with that comes
different perspectives. Diversity, Inclusion and
Belonging are at the heart of everything we do.
Our commitment to fostering an inclusive
environment is evident through the active
engagement of our employees in the Staff
Council, where their voices play a crucial role
in shaping work life for everyone within the
College. Additionally, our staff networks cultivate
a strong sense of belonging, while social clubs
create a vibrant community spirit. We actively
encourage our team members to openly share
their professional and personal experiences,
contributing to the evolution of our mindset and
organisational culture.
We firmly believe that embracing diversity goes
beyond a moral obligation; it serves as a catalyst
for both individual and collective growth. Our
unwavering dedication ensures that our profession
and the College lead the way in advancing
patient care for future generations. However, we
recognise that achieving this goal demands a
collective effort. That is why we are on the lookout
for individuals like you. Your unique talents and
diverse experiences, acquired through both life and
work, are invaluable contributions that will enhance
and complement our existing team. Join us on this
journey towards a more inclusive and pioneering
future in healthcare
5
Candidate Pack for Director of Philanthropy
Royal College of Surgeons of England
Organogram – outlining how this role connects to the overall College
6
Candidate Pack for Director of Philanthropy Royal College of Surgeons of EnglandJob description
Job title:
Director of Philanthropy
Grade:
6
Directorate:
Commercial and Infrastructure Directorate
Department:
Fundraising
Reports to:
Chief Financial Officer
Responsible for:
Team of three initially, expected to grow over time
Role purpose:
The Director of Philanthropy will work closely with the Executive Leadership
Team, Board of Trustees and other senior stakeholders to identify and
access new and existing networks of wealth, opportunity and influence to
grow the portfolio of the organisation’s most significant supporters.
The post holder will be a highly skilled and experienced relationship
manager, who will manage a limited portfolio of their own donors and
prospects at the highest level and support the team in maximising the
potential of theirs. They will also establish and manage a Development
Board of senior volunteers, committed to peer-to-peer fundraising.
Together with their team and other Directors they will develop the
philanthropy strategy and play a leading role in advocating and promoting
the philanthropy agenda both internally and externally to maximise all
opportunities and grow income.
7
Candidate Pack for Director of Philanthropy
Royal College of Surgeons of England
Main responsibilities:
Strategy and Leadership
• Actively contribute to the overall College strategy development process;
• Develop and implement a comprehensive College-wide fundraising
transformation programme aligned with organisational priorities that positions
philanthropic initiatives as a strategic enabler, embedding and cultivating a
culture of donor centric and stewardship excellence.
Fundraising Operations and Delivery
• Design and execute transformational campaign strategies for major projects,
positioning the College as a leading destination for philanthropic investment.
• Cultivate and secure breakthrough major gifts from high-net-worth individuals,
foundations, and corporate partners through sophisticated relationship
management and compelling case development.
• Define and embed industry-leading fundraising standards across all revenue-
generating functions including major gifts, corporate partnerships, legacies, and
individual giving
• Demonstrate the strategic value of how effective fundraising can fundamentally
drive the successful delivery of RCS objectives while significantly increasing
donor satisfaction, retention, and lifetime value
• Oversee the strategic cultivation of major donor relationships and complex gift
negotiations with professionalism and impact, turning prospects into committed
long-term partners.
Lead cross-functional collaboration with communications, marketing, delivery
and programme teams to create integrated campaign approaches that
maximise donor engagement and campaign success.
•
• Participate, and play a positive and engaged role in, the wider College Senior
• Prepare strategic reports and actionable insights for senior leadership on
Leadership Team (SLT).
fundraising performance that inform organisational transformation and strategic
planning.
People and Management
• Provide professional advice and guidance to the College Executive, Boards and
Committees, managers, staff, and volunteers.
• Develop, engage and lead, by example, the team in a culture of customer
service;
• Facilitate comprehensive training, mentoring, and professional development
Finance & Reporting
• Establish comprehensive metrics showing how fundraising activity can be
systematically measured and leveraged to inform continuous improvement.
• Manage the preparation and adherence to the annual and multi-year budgets,
and all new proposals that will require resources (financial or otherwise).
programmes for team members that build deep expertise.
• Ensure that if approved, there are appropriate monitoring procedures in place to
• Engage, and maintain good relations with SLT colleagues across the College
and encourage the team to do likewise with appropriate colleagues in their
areas of responsibility.
ensure visibility, control, and value recognition of individual initiatives.
8
Candidate Pack for Director of Philanthropy Royal College of Surgeons of EnglandGovernance, Risk & Compliance
• Review, redesign and implement fundraising policies and procedures across
the organisation that support donor experiences and exceptional stewardship
practices.
Identify and establish ambitious yet achievable fundraising KPIs and targets
that drive breakthrough improvements in donor acquisition, retention and overall
revenue generation.
•
• Develop, measure and monitor a schedule of ongoing departmental risks.
Identify and implement mitigating actions. Escalate any high and critical risks to
the CFO for potential inclusion in the Corporate Risk Register.
• Develop and continuously maintain effective communications with Board &
Committees, and other stakeholders.
• Ensure compliance with best practise guidance from the Fundraising regulator
and maintain the highest ethical standards.
Other
• Any other duties as are within the scope, spirit and purpose of the job, the title
of the post and its grading as may be assigned by the CFO.
• A flexible approach to work including occasional out of hours work.
• The post-holder is expected to represent the College in a professional manner
and ensure their own continuing professional development
The post holder will be expected travel throughout the UK and possibly overseas
and make overnight stays. There will also be a requirement to attend some
meetings and events out of normal office hours.
This job description will be subject to review in the light of changing
circumstances and may include other duties and responsibilities as may be
determined. It is not intended to be rigid or inflexible but should be regarded
as providing guidelines within which the individual works.
9
Candidate Pack for Director of Philanthropy
Royal College of Surgeons of England
Person specification
Knowledge and experience
• Extensive experience of philanthropy fundraising, with a demonstrable track record of securing high value gifts.
• Extensive experience of working with senior ambassadors, stakeholders and trustees to solicit donations.
• Experience as a member of a senior leadership team with strong experience of leading, managing, motivating and developing high performing teams.
• A thorough understanding of the UK philanthropy market.
• Knowledge of the changes in charity legislation, (including GDPR requirements) and how it impacts on philanthropy fundraising.
• Demonstrable experience of developing team/department strategies and managing significant budgets and operating plans, setting and achieving fundraising targets
for a team.
• Experience of developing effective relationships across an organisation to achieve mutual objectives and of working across functions, to maximise income generation
opportunities.
Skills and Abilities
• A leader with a strategic orientation and an ability to see the big picture .
• A self-starter who has initiative and drive to deliver results and make a difference .
• An excellent influencer and negotiator with both internal and external stakeholders.
• A proven communicator who takes the time to listen, understand, and communicate constructively, and is able to present complex data simply and provide focused
feedback in a clear manner.
• A problem-solver with commercial acumen, intellectual curiosity and a desire to find better ways of achieving our goals.
• A truth-teller who acts with courage, integrity and authenticity.
• An inclusive team player who treats everyone with respect.
The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will
receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity,
race, religion or belief, sex or sexual orientation.
10
Candidate Pack for Director of Philanthropy Royal College of Surgeons of EnglandTerms of appointment
Salary
The salary for this role is c£95,000 per annum on a full-time permanent
basis.
Location
Hybrid: 2-3 days in London.
Our excellent benefits package includes:
•
27 days paid holiday + bank holidays and up to 4 college closure
days over the festive period & other leave entitlements (carers leave,
fertility treatment leave, etc.)
• Hybrid and flexible working.
• Enhanced contributory pension scheme
• Equal access to enhanced parenthood leave
• A range of staff and peer networks
• Employee health and wellbeing committed (Healthcare cash plan,
menopause friendly, disability confident employer, mental health first
aiders, EAP etc.)
• Retail discount platform
• Sabbatical and volunteering opportunities
• Variety of learning and development opportunities Further information
around our benefits can be found here.
11
Candidate Pack for Director of Philanthropy
Royal College of Surgeons of England
How to apply
We hope you will consider making an application. To make an application, please go to
https://starfishsearch.com/jobs/rcs-dir-phi/ and click on the apply now button, with
the following prepared:
• Your CV (no more than three sides).
• A supporting statement (no more than two sides) that sets out why you think this
role is the right move for you and how you meet the knowledge and experience
criteria.
We would also be grateful if you would complete the Equality and Diversity monitoring
form on the online application process. This form is for monitoring purposes only and is
not treated as part of your application.
Closing date:
Friday 9th January 2026
Preliminary interviews:
w/c19th January 2026
Final Panel interviews:
w/c 9th February 2026
12
Candidate Pack for Director of Philanthropy Royal College of Surgeons of England
Hybrid: 2-3 days in London
Circa £95,000 per annum
The Royal College of Surgeons of England (RCS England) is a world-leading professional membership body and registered charity founded to advance the art and science of surgery. Our purpose today remains firmly focused on improving patient care and supporting the surgical profession at every stage of its journey.
We represent a diverse community of more than 30,000 members in the UK and around the world, including surgeons, dental professionals, trainees, students and the wider surgical care team. Our staff of over 300 colleagues, working alongside more than 1,100 volunteers, deliver a wide portfolio of education, training, assessment and support.
Philanthropy is central to that ambition. Through the power of giving, we can accelerate surgical innovation, transform training and research, and, through our museum and heritage collections, we can further excite the next generation of surgical leaders. We are redefining how we inspire, engage and steward our most significant supporters — and how we unlock the potential of philanthropy to achieve lasting impact.
As our new Director of Philanthropy, you will play a pivotal role in this transformation. Working closely with our Chief Executive, Executive Leadership Team, Trustees and Development Board, you will lead a renewed culture of strategic giving, shaping a coherent and strategic approach that reflects both the scale of our vision and the impact of our mission. You will bring clarity, creativity and pace to the role — identifying new opportunities, building meaningful relationships, and ensuring philanthropy is embedded as a shared organisational priority.
If you are inspired by the idea of shaping modern philanthropy within one of the UK’s most respected professional bodies, and by the impact your leadership could have on generations of surgeons to come, we would be delighted to hear from you.
Download the candidate brief to find out about the role.
To make an application, please click on the apply now button below, with the following prepared:
- Your CV (no more than three sides).
- A supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.
Closing date
Friday 9th January 2026
Preliminary interviews
w/c19th January 2026
Final Panel interviews
w/c 9th February 2026
Job description Job title: Grade: Governance Officer 2b Department: Executive Office, within External Affairs and Engagement Responsible for: n/a Accountable to: Governance and Risk Manager Job summary This role forms part of the Governance, Compliance and Risk team. The role plays a key part in the team providing confidential, professional and high-quality central governance and secretariat services to the College. The role will also provide a professional secretariat and governance service to the Faculty of Dental Surgery (FDS) and will work in close liaison with the FDS Registrar and the FDS team. Given the nature of the role, the ability to manage time and workload is essential. This role also requires a highly motivated strong team player able to communicate at all levels. The post holder will be expected to contribute to continuous improvement of the team’s processes and procedures whilst offering excellent customer focus and service. Specific duties and responsibilities 1. College Governance, Compliance and Risk • Support the Senior Governance Officer and Governance and Risk Manager in planning, arranging and monitoring a schedule of meetings for the Council, Board of Trustees and committees and the FDS. • Provide secretariat support for College Committee meetings, collating and distributing agendas, drafting minutes and follow up of actions, and maintaining a record of decisions taken. • Maintain accurate and up to date contact lists for the Council, Board of Trustees and other key stakeholders as required, as well as an accurate record of attendance and responsibilities at Committee meetings. • Monitor the team inbox, responding to inquiries appropriately and redirecting as required. • Assist in the preparation of mailing lists and documents for the election/appointment process for Board and Council Members, Trustees and committee members, to help meet the College’s ambition of achieving a diverse and inclusive College leadership. • Support the arrangements and development of programmes of induction, recruitment and training for Council Members and Trustees. • Coordinate the process for awarding College medals, including liaising with engravers. • Support the Head of Governance, Compliance and Risk and the Governance and Risk Manager in the development and embedding of good governance practices across the College. 2. Faculty of Dental Surgery • Working with the FDS Registrar, provide secretariat support for the FDS Board including collating and distributing agendas and drafting minutes. Ensure that all actions required of the Board are carried out in an effective and timely manner, briefing and consulting the Dean and Registrar as appropriate. • Assist in the preparation of mailing lists and documentation for the annual election process to the FDS Board, compliant with Standing Orders. 3. General • Provide administrative support to the Governance, Compliance and Risk Team, including financial processes, diary management, and record keeping. • Provide support in the absence of the Executive Assistant, to ensure a consistent level of service for the President and Chief Executive. • Assist with projects and other duties commensurate with the status of the post, as required by the President or Chief Executive. • Undertake any other administrative tasks as appropriate, including arranging board, committee and other meetings on behalf of the team. • Support the Governance and Risk Manager and Head of Governance, Compliance and Risk with additional projects. • The post-holder is expected to represent the College in a professional manner in relation to his or her responsibilities and in ensuring their own continuing professional development. 4. Key skills, experience and competencies • Experience in a Governance and Secretariat Role • Experience of governance administration including minute writing or willingness to develop these skills • Excellent organisational skills • Demonstrable understanding of and commitment to customer service • Ability to communicate effectively at all levels across the organisation • Attention to detail • Strong IT skills Desirable: • Experience of working in a similar environment i.e. medical arena, academic institution or membership organisation. • Previous supporting role to a Board/Council. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. November 2025 Person specification Essential Desirable Qualifications • Educated to Degree level or equivalent experience. • Governance/secretariat qualifications Experience and skills Technical competencies • Governance and administrative • Experience of, or interest in, experience • Experience and demonstrable understanding of dealing with confidential and sensitive information • Experience of working with senior level boards and committees, drafting agendas and taking accurate minutes • Experience of establishing and maintaining administrative records, including electronically. • Intermediate knowledge of MS Office, particularly Word, Excel and Outlook • Excellent organisation and time management skills with good attention to detail risk and compliance • Experience of developing accurate electronic record systems, capable of information retrieval, analysis and dissemination to relevant parties. • Experience of Microsoft Dynamics / CRM systems Financial Management and Business Planning • Understanding of the need to find cost effective solutions. • Experience of processing financial information using systems e.g. Dynamics People and interpersonal skills • Excellent team player • Excellent customer service approach, working proactively and sensitively with all stakeholders including at the most senior level. • Professional and polite approach • Ability to work unsupervised • Experience of working in a similar environment i.e. medical arena, academic institution or membership organisation. The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Job description Job title: Grade: Department: ISCP Curriculum Officer 3A JCST Responsible for: N/A Accountable to: Head of ISCP Job summary The post of Curriculum Officer is a key administrative role within the ISCP team, supporting the ISCP Surgical Director and Head of ISCP in maintaining the surgical curriculum and its associated online training platform. The postholder coordinates meetings, services webinars, and manages bulk communications across various media channels. They are responsible for updating public-facing content, including the ISCP website (using content management software) and YouTube channel, and for servicing the ISCP Management Committee and its short-life working groups. The role involves liaising with Specialty Advisory Committee (SAC) Chairs and Curriculum Leads, providing support for the curriculum approval process, and ensuring compliance with GMC standards. A strong understanding of the regulatory frameworks for surgical training in the UK and Ireland is essential, along with excellent organisational and communication skills. Specific duties and responsibilities 1. ISCP committees and working groups Responsible for: • Servicing the ISCP Management Committee and working groups. ▪ Maintaining terms of reference and committee membership. ▪ Drafting agendas, supporting papers and correspondence and handling follow-up actions. ▪ Organising meetings online or in person and, as required, room bookings, catering, audio-visual equipment and expenses. Attendance at meetings outside London may be required. ▪ Providing accurate minutes and updates on actions. 2. ISCP communication and promotion Responsible for: • Acting as a point of contact for internal and external stakeholders seeking curriculum- related advice, providing clear and timely responses to queries. • Organising and supporting promotional activities such as development days, presentations, video creation and webinars, including scheduling, logistics, and where necessary attendance at events outside London. • Managing bulk communications using email, automated marketing software (such as Dotdigital) and other media platforms. ▪ Training stakeholders on the use of the ISCP as required. ▪ Drafting guidance and training materials for user groups and the ISCP website. 3. ISCP development and content management Responsible for: • Maintaining and updating the ISCP public web pages to ensure accuracy and relevance. • Uploading and editing curriculum content according to release dates. • Overseeing and refreshing content on the JCST YouTube channel. • Testing new interactive web-based applications tools. 4. ISCP curriculum review and approval Responsible for: • Developing and maintaining a good understanding of the regulatory frameworks governing surgical training in the UK and Ireland. • Advising SAC Chairs and Curriculum Leads of the GMC’s standards, working closely with them on the change process and necessary actions. • Maintaining shared folders and files. • Arranging stakeholder consultation exercises, compiling stakeholder lists and personalised communications, collating feedback and theming responses to GMC standards. • Tracking individual specialty changes and providing regular progress reports. • Preparing submission documentation in accordance with GMC standards by set deadlines. • Keeping accurate records of approved curricula, decision letters, correspondence and submissions in both ISCP and GMC systems. • Maintaining glossaries of terms, generic text and curriculum templates. • Supporting the evaluation of the ISCP. 5. General • The post-holder is expected to represent the JCST in a professional manner in relation to their responsibilities and in ensuring their own continuing professional development. • Undertake such duties appropriate to the grade, as required by the Surgical Director, the Head of ISCP and the Head of JCST. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. October 2025 Person specification Essential Desirable • Experience of working in a medical or educational field • Formal minute writing • Writing papers and reports Qualifications Experience and skills • Educated to degree level or equivalent (or proven record in a similar role) • 2 years or more experience in administrative post(s) in a busy customer-facing environment • Committee servicing and ability to produce high quality formal minutes of committee meetings • Managing an area of work independently • Strong organisational skills and ability to set up and maintain effective administrative systems • Accuracy with strong attention to detail • Proven ability to be proactive and take initiative • Ability to work under pressure • Ability to handle responsibility • Ability to assimilate and interpret complex information and explain it to others Technical competencies • Excellent IT skills • Competent in the use of MS • Experience of HTML to present website information • Creating and organising web content and maintaining websites Office suite • Proven experience in document version control and proficient use of track changes to manage and review collaborative edits with accuracy and clarity • Maintaining web pages using content management software (such as Umbraco) • Experience of using digital tools (such as YouTube) • Experience of automated marketing software for bulk mailing (such as Dotdigital) People and interpersonal skills • Ability to work as part of a team but also independently • Excellent communication skills, written and spoken with colleagues and internal/external customers • Ability to build relationships and rapport with customers • Experience of working to a framework promoting equality, diversity and inclusion. The post holder will also need to demonstrate the following values: Collaboration We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work Respect Excellence We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Job description Job title: Grade: Conservation Assistant 2b Department: Museums Responsible for: Museum volunteers as required Accountable to: Conservator Job summary The Conservation Assistant works across multiple sites to support the functions of the Museums Department, part of the Learning and Quality Directorate. The Museum collections include historically significant ACE Designated collections and modern Human Tissue Authority (HTA) licenced material. 23,000 specimens and objects from the museum collections are currently housed offsite and need to be moved to a different store by November 2026. The Conservation Assistant will provide conservation support for the Museums’ collections and help to prepare and move the museum collections. This includes packing objects and specimens for safe transportation and long-term storage, pest inspecting organic preparations, and assisting in auditing, monitoring and tracking movements of the collections using Adlib/Axiell Collections Management System. The post holder will be part of a small team, but will often be required to work autonomously. This post involves handling organic specimens, including human tissue. Specific duties and responsibilities 1. Collection Move Preparation • To pack the museum collections, including surgical instruments and natural history preparations for safe transportation and long-term storage • To label and photograph the collections in advance of moves • To use Adlib/Axiell the Collections Management System to retrieve information and update locations as needed • To assist in the planning, and transport of museum collections • To care and treat collections as needed • To carry out pest inspections of organic collections 2. Preventive conservation • To assist in auditing, monitoring and recording the integrity of the College museum collections and stores • To clean and maintain the museum collections 3. Remedial conservation • To record conservation activity on the collections management database • To order relevant materials and equipment This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. 21 May 2025 Person specification Essential Desirable • Conservation qualification • Experience of handling human or animal tissues in a museum or laboratory context • Experience of working with natural history/medical collections • Experience of working on a collections move project • Experience of work with heavy objects and hazardous chemicals • Knowledge of collections management • Demonstrational knowledge of Human Tissue Authority requirements and experience of working in licensed premises Qualifications Experience and skills Technical competencies People and interpersonal skills • Relevant degree or level 3 vocational qualification • Conservation Training • Recent experience in a museum or similar environment • Museum or heritage conservation experience • Experience of preparing and packing collections for safe transportation • Experience of using a Collection Management System (CMS) • Manual handling skills • Experience of using Microsoft Office software, including Word, Outlook and Excel • • Demonstrational knowledge of the requirements for safely packing museum collections • Proven communication skills • Ability to work independently and as part of a multi-disciplinary team • Ability to prioritise workloads to meet deadlines • Ability to work with sensitive material The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Job Title: Conservation Assistant Salary: £28, 961 Contract Type: Fixed Term Contract -14 months Location: Southeast and Central London- multisite working About the role The Museums of the Royal College of Surgeons of England cares for 70,000 objects and organic preparations. 23,000 of these are currently housed in offsite storage, including artworks, historic surgical instruments and organic preparations (including human tissue). These need to be moved to a new store by November 2026. To achieve this RCS England Museums are seeking to appoint a Conservation Assistant to provide conservation support and help in the preparation and physical move of the collections. As the Conservation Assistant, you will pack objects and specimens for safe transportation and long-term storage, carry out pest inspections of organic preparations, and assist in auditing, monitoring and tracking movements of the collections. The role requires the post holder to work a five-day week. This role requires multisite working, at RCS Central London headquarters, the offsite store in Southeast London, and a future store within England (location tbd). Please note this job will involve physical work. The Royal College of Surgeons of England is the professional body for surgery. Our mission is to build the future of the surgical profession and improve the delivery of surgical care. We do this through education, training, examination, supporting surgical research and providing support and advice for surgeons at all stages of their careers. Responsibilities • Packing museum collections for safe transportation and long-term storage • To carry out audits and track and update location changes • To carry out pest inspections of organic collections • To assist in auditing, monitoring and recording the integrity of the collections and stores • To record conservation activity on the collections management database About you • Hold a relevant degree or level 3 vocational qualification • Have conservation training • Have museum or heritage conservation work experience • Have experience of preparing and packing collections for safe transportation • Experience of working with natural history/medical collections is desirable • Have used a collections management system (CMS) What we can offer you • 27 days paid holiday + bank holidays and up to 4 college closure days • Flexible working • Enhanced contributory pension scheme & other leave entitlements • Variety of learning and development opportunities • Wellbeing programme & Employee Assistance Scheme Interested Candidates: If you wish to apply or if you have any questions about this position please email your CV together with a cover letter to RCSHR@rcseng.ac.uk. Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact RCSHR@rceng.ac.uk Closing date: 4 January 2026 The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held, created and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.
Job description Job title: Grade: Collections Officer 2b Department: Museums Responsible for: Museum volunteers as required Accountable to: Senior Curator Job summary The Collections Officer works across multiple sites to support the functions of the Museums Department, part of the Learning and Quality Directorate. The Museum collections include historically significant ACE Designated collections and modern Human Tissue Authority (HTA) licenced material. 23,000 specimens and objects from the museum collections are currently housed offsite and need to be moved to a different store by November 2026. The Collections Officer will be responsible for various aspects of collections management and collections care which are essential to prepare and move the museum collections. This includes location and movement control, packing and movement of collections, and cataloguing using Adlib/Axiell Collections Management System. While working as part of a small team the post holder will often have to work autonomously in collection management. Specific duties and responsibilities 1. Collections Management ▪ To undertake location and movement control, including tracking and the updating of locations using Adlib/Axiell Collections Management System ▪ To carry out audits of the museum collections stores, both offsite and at the RCS Headquarters ▪ To improve catalogue records, including adding images and descriptions, particularly for items moving to offsite locations ▪ To help assess and complete the inventory backlog of objects with only Temporary and Entry Number records 2. Collections move ▪ Contribute to the logistical planning of moving collections and support the team with work in preparation for this ▪ Produce, monitor and complete tracking lists and update locations on spreadsheets and the CMS ▪ Move and where necessary unpack collections in the stores (note this will involve physical work) 3. Collection care Work with the collections and conservation team: ▪ To ensure all specimens and objects are appropriately marked and labelled ▪ To help improve packing of collections ▪ To identify specimens requiring conservation ▪ To undertake condition checks of collections pre and post moves 4. Use of collections ▪ Assist the curatorial team with answering enquires and facilitating the use of collections in research, loans and events when required This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. 21 May 2025 Person specification Essential Desirable • Post-graduate qualification in museum studies or a relevant field, e.g. biological, biomedical, bioarchaeological, or AMA • Training in working with preserved organic material • Experience of working with natural history/medical collections • Experience of working on a collections move project • Experience in packing of Museum collections Qualifications • Relevant undergraduate degree Experience and skills • Experience in museum collections work • Experience of object handling • Experience of using a Collection Management System (CMS) • Experience of tracking and updating museum locations during moves • Manual handling skills • Sound administrative aptitude and experience of using Microsoft Office software • An understanding of safe practice in the workplace Technical competencies • A good understanding of museum collections management • Demonstrational knowledge of Human Tissue Authority requirements People and interpersonal skills • Proven communication • skills • Ability to work independently and as part of a multi-disciplinary team • Ability to prioritise workloads to meet deadlines • Ability to work with sensitive material • Manual handling The post holder will also need to demonstrate the following values: Collaboration Respect We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team Excellence We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Job Title: Clinical Skills and Simulation Centre Manager Salary: £42-51K Band: 4a Contract Type: Permanent, full time (35 hours) Working weeks: 52 Location: Royal College of Surgeons of England, 38-43 Lincoln’s Inn Fields, WC2A 3PE (this role will be based onsite) The Royal College of Surgeons of England provides world-class education, assessment, and development to 30,000 surgeons, dental professionals, and members of the wider surgical and dental care teams, at all stages of their career. Our vision is to see excellent surgical care for everyone. We do this by setting professional standards, facilitating research, and championing the best outcomes for patients. Our recently redeveloped headquarters in Lincoln’s Inn Fields London provides state of the art education facilities, using evidence-based, technology-enhanced learning (TEL) for the entire surgical and dental team. The building also includes world-class examination and event spaces, research facilities and improved member areas – creating a flexible and efficient working environment for the future. We are seeking to appoint an experienced clinical skills and simulation professional to manage our postgraduate education centre. The post holder will be responsible for the provision of high-quality learning for surgical trainees, will contribute to embedding TEL within our existing offer and assist in the development of innovative educational products and services. We are looking for a manager who has: • Credible experience in the clinical skills and simulation sector as an operational manager or supervisor. • A level 6 qualification in an appropriate subject or relevant and equivalent experience to demonstrate these skills. • Enthusiasm for, and experience of, TEL and evidence of professional development in this area. Experience with immersive technologies is an advantage. • Ability to lead and support individual colleagues and a team, acting as a mentor and fostering an inclusive team culture. • Excellent interpersonal skills, with the ability to nurture positive relationships with internal and external stakeholders. • Ability to work flexibly, including early mornings, evenings, and weekends on a rota basis. • Confidence using Microsoft Office tools and a willingness to learn new applications. What we offer: • Opportunity to work with outstanding senior clinicians from a variety of surgical and medical specialties. • 27 days paid holiday + bank holidays and up to 4 college closure days over the Christmas period. • Enhanced contributory pension scheme & other leave entitlements. • Variety of learning and development opportunities. • Wellbeing programme & Employee Assistance Scheme. • Season ticket loans (after successful completion of probation). Interested Candidates: If you have any questions please get in touch with Michèle Pool, Learning Operations Manager on mpool@rcseng.ac.uk. If you wish to apply please email your CV and cover letter (no more than 750 words) RCSHR@rcseng.ac.uk. Please make sure your cover letter includes reference to the following: • Your strengths as an operational manager/supervisor, with examples of how these strengths have resulted in positive change in your workplace. • Professional development activities you have undertaken in medical simulation which were above and beyond business requirements and how you applied the knowledge/skills gained to improve educational delivery in current or previous places of employment. • How you have used your mentorship skills to guide the professional development of direct reports/mentees. Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact RCSHR@rcseng.ac.uk Closing Date: Sunday 4 January 2026 Please note we reserve the right to close the vacancy early if it is deemed enough applications have been received. The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent, and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held, created, and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.
Job description Job title: Grade: Clinical Skills and Simulation Manager 4a Department: Learning Responsible for: Clinical Skills and Simulation Senior Technician x 2 Accountable to: Learning Operations Manager Job summary The Clinical Skills and Simulation Manager has responsibility for the planning and delivery of all RCS England internally managed courses. This currently includes 15 different types of course (across technical skills, simulation, professional development) predominantly delivered in the Bjorn Saven Centre (BSC) at RCS England HQ, with a small proportion taking place at selected external venues or via online platforms such as Zoom (collectively referred to as RCS- managed). In accordance with the Learning Department's 5-year plan, a minimum of 150 RCS- internally managed courses will be delivered in the 2025/2026 financial year with further growth expected. In addition to managing the operational delivery of courses, this role will provide a range of technical services and subject matter expertise to support the development/ redevelopment of new/ existing educational products and their delivery RCS-managed courses. There will be a particular focus on the development of an extended reality space (XR Lab) within the BSC in 2026 and integration of upgrades to our existing simulation equipment into existing courses as we move from the use of low fidelity nursing manikins to higher fidelity, programmable manikins. This role will be responsible for line management of 2 senior technicians, who in turn line manage 2 technicians each (total 6 people). Specific duties and responsibilities 1. Course Scheduling Responsible for: • Working with the Learning Operations Manager to produce an internal course schedule which meets customer demand, financial targets and supports the wider aims of the department. This includes maximising the commercial value of the BSC and integrating the XR Lab into ‘business as usual’. • Creating and maintaining course records in our CRM. • Providing all relevant stakeholders with up to date course schedules and information that is accurate, timely and meets their requirements to support marketing, customer queries, course applications and data management purposes. • Actively reviewing the course schedule in an on-going basis and adjusting where needed. Technical Expertise and Support Responsible for: • Acting as a subject matter expert in high-fidelity and Technology Enhanced Learning equipment and facilities, including manikins, moulage, mixed reality equipment, audio-visual systems and simulation environments. Advising the learning innovation team on integration into new and existing educational products. • Overseeing the organisation, maintenance and preparation of teaching spaces and equipment, including the use of video recording and computerised/technical equipment, as well as ensuring assistance is provided to participants and faculty before, during and after sessions. • Training and assisting staff, participants and faculty in the use of the simulation teaching equipment and models, including AV, before, during and after the sessions as required. Supporting the delivery of feedback to stakeholders through best practice. • Ensuring animal tissue models are prepared to a high standard and that all tissue is stored and disposed of appropriately. Participating in the improvement of existing tissue/ simulation models or development of new models as required. Ensuring specialised surgical equipment/instruments are maintained to a high standard and providing advice on their usage and maintenance. • Ensuring technical requests, problems and queries during the delivery of a course are promptly and effectively dealt with. • Providing technical advice, guidance and an example of best practice to approved course providers (APCs) who licence our products. This may involve coordinating training visits for APC staff to the BSC or providing in situ support at an APC. • Ensure all RCS-managed courses are delivered using accurate and up to date technical information and gather feedback from teaching faculty on suggested improvements. 2. Planning and logistics Responsible for: • Planning resources (including staff) to support the delivery of RCS-managed courses. • Ensuring all RCS-managed courses are set up and delivered to time, quality standards (faculty, ratios, equipment, materials, and facilities), budget, comply with health and safety legislation and HTA requirements (where applicable). • Working collaboratively with external venues, course directors and colleagues to meet resource requirements for individual courses, in line with the relevant contract. • Liaising with external venues over specific equipment/ resource needs. Taking action where problems are identified and seeking solutions to minimise disruption to courses. • Working with the fundraising team to identify opportunities for sponsorship. • Promoting through example, the highest standards of customer service and ensuring BSC staff deliver a customer focussed service at all times. • Monitoring the uptake of RCS-managed courses and taking appropriate action to increase promotion and minimise course cancellations. • Providing the marketing team with information to promote RCS-managed courses with sufficient notice. 3. Stakeholder management Responsible for: • Ensuring the external venues and the BSC provide the highest standard of customer service and technical support on all courses. • Developing effective professional working relationships with course directors/ faculty. Becoming their recognised first point of contact for all matters relating to teaching on RCS-managed courses. • Creating an enjoyable, personalised teaching experience for every faculty member so that they feel their contribution is valued and long-term relationships are established. • Using existing recruitment channels to secure course directors, faculty and instructor candidates who meet the criteria for the course, in advance to enable the full range of RCS-managed courses to occur. • Ensuring contingencies are in place to limit the impact of course director/ faculty cancellations or postponement of RCS-managed courses. • Suggesting strategies for the generation of new, diverse faculty to Programme Managers and the Learning Operations Manager and supporting their delivery of these. • Identifying potential course directors from existing faculty in conjunction with Programme Managers. • Maintaining an awareness of workforce issues in the surgical environment and being aware of developments that may impact upon the delivery of courses. Feeding insights from faculty back across the wider learning team. • Ensuring staff supply participants and faculty with required pre-course information in a timely manner, including access to VLE resources. • Engaging in the faculty development process by supplying relevant information to instructor candidates teaching on RCS-managed courses and forwarding faculty recommendations to the Education Programme Assistants. Quality Monitoring and Improvement Responsible for: • Reviewing evaluation data to ensure courses meet the College standards. • Develop simulation standards for new and existing programmes. • If indicated, working with APCs/ BSC staff to put quality improvement measures in place and evaluating the impact of these. • Ensure feedback from course evaluations is used to implement improvements to the administration and management of RCS-managed courses. • Providing timely course feedback to all course directors and faculty. 4. Financial and Commercial Responsible for: • Contributing to the business planning process and the development of the annual budget for RCS-managed courses sales and growth targets; monitoring KPIs. • Understanding the commercial/business model and key surplus drivers. • Delivering sales activity reports and sales forecasts. • Identifying potential opportunities to market RCS products. • Effective management of relationships with private hire clients to maximise customer satisfaction and potential for repeat business/upselling. • Assisting the Learning Operations Manager in securing new business partnerships with the NHS and commercial organisations. Monitoring all course delivery expenditure to provide sound and knowledgeable commentaries on a monthly basis for management accounts, highlighting variances as they occur. 5. Leadership and Management Responsible for: • Providing inspirational leadership and acting as a role model/mentor to less experienced staff. Encouraging and guiding their development as clinical skills and simulation professionals. • Setting SMART objectives and managing the performance of team members. • Giving staff support and opportunities to meet their professional development objectives, e.g. achieving science council accreditation. • Delegating authority to staff and monitoring them against agreed outcomes. • Agreeing with staff appropriate courses of action to address any issues with their work. • Recruit and select team members to meet organisational needs consistent with legislation, policies and procedures. • Supporting staff to work flexibly across roles within the Learning Directorate. General • The post-holder is expected to represent the College in a professional manner in relation to their responsibilities and in ensuring their own continuing professional development. • Undertake such duties appropriate to the grade, as required. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Person specification Qualifications Experience and skills Essential Desirable • FDSci/HND/BSc in a relevant subject or significant, relevant experience to demonstrate equivalent skills/knowledge at this level. • Postgraduate qualification in education or management • Qualification in clinical simulation • Membership of clinical simulation organisations • Significant and • Experience of Microsoft • Science Council accreditation Dynamics • Experience of using Power Apps • Experience of working with unembalmed cadaveric tissue • Training in debriefing/ feedback • An understanding of the Human Tissue Act. demonstrable experience of working in the higher education sector within a clinical simulation environment • Experience of providing leadership and operational management or completion of a significant work based leadership/management project • Familiar with Health & Safety within a healthcare setting and COSHH legislation. • Experience of developing and delivering clinical simulation programmes. • Delivering a customer focused service. • Confident in Programming simulation manikins for use in simulation scenarios, changing parameters on request as well as in the use of video recording and associated computerised/technical equipment • Managing and motivating self and others to deliver results. • Strong IT skills including a working knowledge of Office 365. Financial management and business planning • Experience of Customer Relationship Management (CRM) systems. • Experience of working in an environment with challenging targets. • Experience of working to tight timeframes and achieving clear and measurable goals. • Experience of planning and monitoring annual budgets, meeting financial targets and longer-term planning of resources including equipment replacement programmes People and interpersonal skills • Ability to work across teams to deliver a quality service. • Ability to take charge of situations and gain support or actions from others. • Able to work as part of a multi-disciplinary team in a dynamic environment. • Experience of networking and relationship management across teams and organisations • Excellent communication and presentation skills, spoken and written. • A systematic approach to planning, managing and evaluating processes and activities. • Demonstrate ability to remain calm when working under pressure. • Ability to deliver training to staff and other stakeholders – clinical and non-clinical. This role will involve out of hours and weekend working on a rota basis. This role may occasionally involve travel throughout the UK and internationally. You should be prepared to handle human and non-human anatomical material. You should be physically fit and able to participate in moving heavy equipment (for which training and suitable equipment will be provided). You should expect to be present within the BSC (or externally hired venue) on all working days. The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to race/ethnicity, national origin, religion, pregnancy, marital status, sexual orientation, gender identity/expression, age and disability.
Job Title: Collections Officer Salary: £28, 961 Contract Type: Fixed Term Contract -14 months Location: Southeast and Central London- multisite working. About the role The Museums of the Royal College of Surgeons of England cares for 70,000 objects and organic preparations. 23,000 of these are currently housed in offsite storage, including artworks, historic surgical instruments and organic preparations (including human tissue). These need to be moved to a new store by November 2026. To achieve this RCS England Museums are seeking to appoint a Collections Officer who will be responsible for various aspects of collections management and care. As the Collections Officer, you will work to prepare the collections for safe transportation, and controlled movement, including tracking, location updates, and associated documentation work using the Collections Management System. You will also label, photograph and assess the collections and help to pack, move and unpack as needed. The role requires the post holder to work a five-day week. This role requires multisite working, at RCS Central London headquarters, the offsite store in Southeast London, and a future store within England (location tbd). Please note this job will involve physical work. The Royal College of Surgeons of England is the professional body for surgery. Our mission is to build the future of the surgical profession and improve the delivery of surgical care. We do this through education, training, examination, supporting surgical research and providing support and advice for surgeons at all stages of their careers. Responsibilities • Updating records on the collections management system (CMS) • Auditing collections • Tracking of museum collections • Labelling, photography and assessment of museum collections • Physical movement of collections About you • A relevant undergraduate degree • Experience in museums collections work and object handling • Experience of working with natural history/medical collections is desirable • Experience of using a collections management system (CMS) • Experience of using Axiell/Adlib is desirable • Experience of tracking and updating museum locations during moves What we can offer you • 27 days paid holiday + bank holidays and up to 4 college closure days • Flexible working • Enhanced contributory pension scheme & other leave entitlements • Variety of learning and development opportunities • Wellbeing programme & Employee Assistance Scheme Interested Candidates: If you wish to apply or if you have any questions about this position please email your CV together with a cover letter to RCSHR@rcseng.ac.uk. Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact RCSHR@rceng.ac.uk Closing date: 4 January 2026 The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held, created and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.
Job Title ICBSE Systems and Data Coordinator Salary £29,250 per annum Contract Type Permanent Location - We fully support flexible working, from our superb offices in Holborn and from home. We do require staff to spend 20% of their time in the office. This is subject to role requirements. About us The Royal College of Surgeons of England is the professional body for surgery. Our mission is to build the future of the surgical profession and improve the delivery of surgical care. We do this through education, training, examination, supporting surgical research and providing support and advice for surgeons at all stages of their careers. About the role The Royal College of Surgeons, intercollegiate body is looking for someone to support the work of the Data and Systems Manager. Coordinating intercollegiate surgical examinations for the four Surgical Royal Colleges in the UK and Ireland. Oversees candidate data, test-centre logistics, and result consolidation, ensuring accuracy, quality assurance, and efficient processes to maintain the integrity of surgical education and professional standards. They will liaise with software providers, ensure data accuracy, support quality assurance, and provide statistical input for reports. The role will maintain CRM integration and collaborate effectively to uphold high standards in examination delivery. Responsibilities • Coordinate intercollegiate surgical examinations across the four Surgical Royal Colleges. • Manage test-centre logistics and liaise with delivery partners. • Prepare candidate lists and ensure accurate database uploads. • Consolidate examination results and support quality assurance processes. • Analyse candidate and question performance, providing statistical input for reports. • Maintain effective data systems and CRM integration for all exam-related information. About you • Strong experience with databases, large datasets, and Microsoft Excel. • Excellent organisational skills with the ability to meet tight deadlines. • High level of numeracy and attention to detail. • Strong analytical, written, and verbal communication skills. • Office experience including report and spreadsheet preparation. What we can offer you • 27 days paid holiday + bank holidays and up to 4 college closure days • Flexible working • Enhanced contributory pension scheme & other leave entitlements • Variety of learning and development opportunities • Wellbeing programme & Employee Assistance Scheme Interested Candidates: If you wish to apply or if you have any questions about this position please email your CV together with a cover letter to RCSHR@rcseng.ac.uk. Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact RCSHR@rceng.ac.uk Closing date: 4th January 2026 The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held, created and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.
Job description Job title: Grade: Senior Digital Content Editor (12-month fixed-term contract) 3a Department: External Affairs and Engagement Responsible for: n/a Accountable to: Digital Manager Job summary This is a key role in an exciting project to relaunch the Royal College of Surgeons of England’s website. We are looking for an enthusiastic and organised content specialist with excellent writing and editing abilities to independently deliver several content creation workstreams, working with stakeholders across the College. This is a 12-month fixed-term role that will cover a critical phase of project delivery, from content production through to the website build and into post-launch reporting and optimisation. The post holder will be responsible for the delivery of these workstreams. They will report on progress, write and edit copy, and oversee content owners’ work to create high-quality website copy that communicates our College brand, products and activities. With the support of the Digital Manager and wider project team where needed, the person in this role will draw on their experience of audience-first digital content delivery and data analytics to make decisions, sign off on content and engage content owners to take ongoing ownership of their content following launch. Specific duties and responsibilities Deliver a high standard of content for the new website • Be responsible for the final delivery of content written to a high standard, in line with our new brand guidelines and the content model developed for the new website • Confidently proofread, edit and provide feedback on work from colleagues and other teams to ensure it meets the standards above • Take ownership of some content creation from start to finish: researching and planning, writing and editing • Take a leading role in ensuring our new brand tone of voice is applied consistently across the website • Build and test pages in the new CMS, raising issues and suggesting changes as needed to ensure excellent user experience and accessibility Make data-led decisions around content creation • Lead on keyword research and assignation with a strong grasp of content SEO and GEO principles to ensure our content is developed to answer real users’ search interest • Use analytics and SEO reporting tools to understand the performance of live content and identify opportunities for improvement Manage website content production workstreams with colleagues across the College. • Work with representatives from teams across the College to coordinate delivery of final, website-ready content • Provide clear, detailed and user-friendly writing briefs that are aligned with the content model and agreed site architecture for the new website • Create and maintain realistic content delivery timelines with content owners and stakeholders across the College • Proactively follow up and adapt timelines as necessary to ensure the timely delivery of planned content Train and support content owners in applying digital best practices, our new brand guidelines and the content model for our new website • Develop positive working relationships with staff and key stakeholders • Provide website content creation training, feedback and support as needed to content owners across the College, with support as required from the Digital Manager and project team • Guide content owners on using Copilot or other College-approved generative AI tools to support the creation of first drafts • Advise on UX principles to improve the structure, accessibility and performance of website content • Guide and champion SEO best practice in a clear and accessible format for non-specialists This job description is subject to review in light of changing circumstances and may include other duties and responsibilities as determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Person specification Qualifications Experience and skills People and interpersonal skills Essential Desirable • Digital content marketing qualification or equivalent experience • UX qualification • SEO content qualification • Familiarity with Umbraco CMS • Prompt writing for Microsoft Copilot • Experience creating written content for higher education or healthcare organisations • Delivering training or workshops in a group setting for stakeholders • 3+ years’ experience planning, writing and delivering search-optimised website content • Excellent English writing ability and a meticulous eye for detail • Experience coordinating others to deliver website content production projects • Training junior colleagues or others less experienced with digital content on best practice • Extensive website content writing and editing experience • Excellent organisational skills • • Experience researching complex In-depth experience with website CMS concepts and communicating them in a clear written format • Experience reporting on website content performance using Google Analytics four • Experience in SEO reporting and keyword research • Excellent verbal and written communication skills, including the ability to present complex information clearly and to adjust delivery to suit audiences • Ability to manage a complex workload with multiple workstreams • Ability to manage relationships with a range of people of varying seniority • Team player, with the confidence to share expertise and ideas with stakeholders The post holder will also need to demonstrate the following values: Collaboration Respect Excellence We embrace our collective responsibilities working collaboratively and as one college. • We work together, using our collective expertise and experience to effect positive change • We are open, honest and transparent, straightforward in our language and actions, acting with sincerity and delivering on our commitments • We take our responsibilities to each other, to patient care and to the environment seriously and we act with this in mind across our work We value every person we come into contact with at the College as an individual, respect their aspirations and commitments in life, and seek to understand and meet their physical and wellbeing needs. • We treat everyone we meet with kindness and integrity and we seek to promote these behaviours in others • We actively seek a range of views and experiences across our work, and we listen to, and make everyone feel, a valued part of the team We aspire to excellence and success. We share learning from our experiences, apply feedback into practice, and commit to continual improvement. • We work hard to be the best at what we do, recognising and celebrating effort and achievement, and reflecting on our work, so we can learn and improve • We value and invest in research, education and training to drive excellence and put improvements in surgical practice, dentistry and patient care at the heart of our work • We always seek to learn and discover more, valuing knowledge and scientific evidence, basing our decisions on insights, fact and experience The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to race/ethnicity, nationality, religion, pregnancy, marital status, sexual orientation, gender identity/expression, age and disability.
Job Title: Senior Digital Content Editor Salary: £ 31,453– £35,000 Contract Type – Fixed term (12 months), full time Location - We fully support flexible working, either from our offices in Holborn or from home (subject to role requirements). At least one day per week will be spent on-site to promote collaboration and interaction. About us The Royal College of Surgeons of England is the professional body for surgery. Our mission is to build the future of the surgical profession and improve the delivery of surgical care. We do this through education, training, examination, supporting surgical research and providing support and advice for surgeons at all stages of their careers. About the role The Senior Digital Content Editor is a key role in an exciting project to relaunch the Royal College of Surgeons of England’s website. We are looking for an enthusiastic and organised content specialist with excellent writing and editing abilities to independently deliver several content creation workstreams, working with stakeholders across the College. This is a 12-month fixed-term role that will cover a critical phase of project delivery, from content production through to the website build and into post-launch reporting and optimisation. As the Senior Digital Content Editor, you will be responsible for these workstreams. You will report on progress, write and edit copy, and oversee content owners’ work to create high-quality website copy that communicates our College brand, products and activities. You will draw on your experience of audience- first digital content delivery and data analytics to make decisions, sign off on content and engage content owners to take ongoing ownership of their content following launch. Responsibilities • Work with representatives from teams across the College to manage the delivery of final, website-ready content; confidently proofreading, editing and providing feedback • Create and maintain realistic content delivery timelines with content owners and stakeholders across the College • Ensure our content is optimised for search engines and generative AI, using SEO and performance reporting tools and leading on keyword research • Take ownership of some content creation from start to finish: researching and planning, writing and editing • Build and test pages in the new CMS, raising issues and suggesting changes as needed to ensure excellent user experience and accessibility • Proactively follow up and adapt timelines as necessary to ensure the timely delivery of planned content • Provide website content creation training, feedback and support as needed to content owners across the College • Guide content owners on using Copilot or other College-approved generative AI tools to support the creation of first drafts • Advise on UX principles to improve the structure, accessibility and performance of website content • Guide and champion SEO best practice in a clear and accessible format for non-specialists About you • 3+ years’ experience planning, writing and delivering search-optimised website content • Excellent English writing ability and a meticulous eye for detail • Experience coordinating others to deliver website content production projects • Training junior colleagues or others less experienced with digital content on best practice • Extensive website content writing and editing experience • Excellent organisational skills • • Experience researching complex concepts and communicating them in a clear written format • Experience reporting on website content performance using Google Analytics four • Experience in SEO reporting and keyword research • Excellent verbal and written communication skills, including the ability to present complex information In-depth experience with website CMS clearly and to adjust delivery to suit audiences • Ability to manage a complex workload with multiple workstreams • Ability to manage relationships with a range of people of varying seniority • Team player, with the confidence to share expertise and ideas with stakeholders What we can offer you • 27 days paid holiday + bank holidays and up to 4 college closure days • Flexible working • Enhanced contributory pension scheme and other leave entitlements • Variety of learning and development opportunities • Wellbeing programme & Employee Assistance Scheme If you would like to apply, or if you have any questions about this position, please email your CV together with a cover letter to RCSHR@rcseng.ac.uk. Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact RCSHR@rceng.ac.uk Closing date: 10 January 2026 The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held, created and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.