HELP FOR HEROES

Innovative

Collaborative

Energetic

Salary Up to £33,995

Location Remote with travel to Downton, SP5 3RB

This is a Permanent, Full Time vacancy that will close in 13 days at 23:59 GMT.

The Vacancy

Recovery Services Access Lead x 2 

Salary: Up to £33,995 Location: Remote with some travel to Downton, SP5 3RBHours: Full time, 35 hours per weekContract: Permanent

At Help for Heroes, we help the Armed Forces community live well after service. We have an exciting opportunity for an individual to join our dynamic, fast paced and highly motivated team as a Recovery Services Access Lead.

About the Role

As a Recovery Services Access Lead, you will play a crucial role in managing applications into Help for Heroes’ Recovery Services. From first contact through to allocation, you will guide veterans and their families through the application process, ensuring eligibility criteria are met and individual needs are fully understood.

Working with people who may have complex or multiple support needs, you will carry out initial triage assessments, provide guidance and signposting, and determine the most appropriate Recovery Service to support each individual’s recovery goals.

You will be responsible for ensuring all applications are completed accurately and sensitively, with high-quality data recorded within our CRM and case management systems. Working as part of a dispersed national team, you’ll collaborate closely with colleagues across the organisation to ensure seamless transitions into wider Recovery Services.

About You

You will be empathetic, confident and solutions-focused, with the ability to handle emotionally sensitive or high-pressure conversations with professionalism and care. You’ll bring strong judgement, attention to detail and a commitment to delivering an excellent experience for every client.

You’ll bring:

• Strong communication and empathic listening skills, with confidence managing complex or emotional conversations

• Experience working with case management systems and Microsoft Office 365

• A proactive, collaborative and solutions-focused approach

• The ability to make sound decisions independently while working remotely, and to report effectively to line management

• Flexibility in adapting to different communication styles and platforms

• Experience within the charity and/or military sector

• The ability to work effectively as part of a dispersed, cross-functional team

• Initiative and creativity to contribute to the ongoing development of a high-quality, sustainable service

A strong alignment with the values, ethos and behavioural framework of Help for Heroes is essential.

About the Team

You’ll be part of a national Recovery Services team that works collaboratively across the organisation to ensure veterans and their families receive timely, appropriate and effective support. The Access team plays a key role in shaping first impressions and setting the foundation for successful recovery journeys.

You’ll join a supportive, purpose-driven team that values empathy, professionalism and continuous improvement.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!

• Opportunity to buy and sell up to 5 days annual leave per year.

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.

Closing date: 4th January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

Our Values

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Innovative

Collaborative

Energetic

Salary Up to £51,176 (depending on experience)

Location Remote with regular travel to Downton and London

This is a Temporary, Full Time vacancy that will close in 25 days at 23:59 GMT.

The Vacancy

Salary: up to £51,176 (depending on experience) 

Location: Remote with regular travel to London / Downton

Hours: 35 hours per week

Contract: 12 month fixed-term

About the Role

We have an exciting opportunity for a Senior High Value Fundraising Manager to join our Relationship Fundraising team at Help for Heroes. This senior role will shape and lead one of our most strategically important income streams—ensuring we continue delivering life-changing support for veterans and their families.

This senior role is perfect for a confident relationship fundraiser with experience securing major gifts, running high-value campaigns, and delivering impactful special events.

You’ll lead the development and delivery of our high-value giving strategy delivering in excess of £1.2m over the next 12 months, including the £17m No One Left Behind campaign, major donor income, and a new 3-year Special Events strategy. With responsibility for a talented team, you’ll build a strong major donor pipeline, secure 5- and 6-figure gifts, and deliver exceptional supporter experiences.

You’ll collaborate across the organisation to shape compelling proposals, develop high-value communications, support our 20th anniversary plans, and ensure strong financial management and reporting.

As a senior leader, you will inspire, coach and develop your team, fostering a culture of collaboration, excellence and innovation.

About You

We’re looking for a strategic and inspirational leader with:

• Proven experience securing large (6-figure+) gifts from HNWIs
• Successful delivery of multi-million-pound campaigns or major donor programmes
• Experience leading and developing high-performing teams
• Strong event leadership experience in income-generating and stewardship events
• Excellent stakeholder engagement, communication and relationship-building skills
• Confidence managing £1m+ targets, budgets and KPIs
• A flexible, calm and collaborative approach
• Passion for supporting veterans and their families
• Regular travel and some evening/weekend events are required.

About the Team

The Relationship Fundraising team is a key driver of sustainable long-term income for Help for Heroes securing income from Philanthropists, Businesses, Trusts and Foundations, Volunteers and Community partners. You will join a collaborative, passionate and expert team who are committed to delivering transformational support for the Armed Forces community.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.

Closing date: 16th January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.  

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

Our Values

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Innovative

Collaborative

Energetic

Salary £30,255 - £37,732

Location Remote with regular travel to Downton and London

This is a Permanent, Full Time vacancy that will close in a month at 23:59 GMT.

The Vacancy

Individual Giving Officer (Retention) 

Salary: £30,255 - £37,732 Location: Remote with regular travel to Downton / London for meetings.  Hours: Full time, 35 hours per week Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families.

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection.

You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.

You’ll thrive in this role if you:

• Love building long-term supporter relationships

• Enjoy taking ownership and seeing campaigns through end to end

• Use insight and analysis to inform decisions and improve performance

• Are organised, detail-focused and calm under pressure

• Value collaboration and shared success

• Care about delivering work that is compliant, ethical and supporter-first

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!

• Opportunity to buy and sell up to 5 days annual leave per year.

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.

Closing date: 23rd January 2026  

Please note: We may close this vacancy early should we receive a high volume of strong applications.

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

Our Values

Documents

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Published

Closing

{Expiry}