JOB DESCRIPTION – CONCIERGE Scottish Veterans Residences (SVR) is a Registered Scottish Charity (SC012739) established in 1910 in reaction to the sight of veterans sleeping rough on the streets of Edinburgh. SVR is a Housing Association which provides high quality, supported accommodation for veterans who are homeless or in need. We house ex-service men and women of all ages in residences in Edinburgh, Dundee and Glasgow. 1. Job Details Night Concierge Job Title Hours Bank Staff Place of Work Whitefoord House, Edinburgh Line Manager Deputy Manager Salary Real Living Wage 2. Job Purpose The post will support the security of supported housing services by being the first point of call to residents and visitors. The postholder will monitor all matters concerning the security of the residence and residents safety. Light manual labour involving general cleaning in the front of house, specifically offices and common rooms including the lifts and corridors to maintain safe, orderly and hygienic conditions There may be a small element of personal support required for some of the residents in times of difficulty. 3. Main Responsibilities • Wakened Night Duty • Safety of Residents • Security of Premises • General Cleaning • Responding to Emergencies • Maintaining a safe environment (HASW) 4. Principal Accountabilities: The following is not an exhaustive list and can vary to meet the exigencies of the service: • From 7pm until 7am the Concierge is the first point of contact for residents & visitors, providing an alert staff presence throughout the night. • Undertake External security check - report any repairs or litter which is observed. • Detect signs of intrusion and ensure security of doors, windows, and gates. • Ensure all visitors have left the premises & perimeter gates are secured • Act at all times as a responsible and trusted person • As directed by the on call manger, complete sign up’s for emergency out of hours referrals General Safety of Residents • Observe Fire Safety regulations, and follow procedures including safety checks and maintain the Fire Register to include details of overnight visitors • Monitor all automated safety systems including Fire Alarm system, intruder and panic alarms, CCTV, etc. • Organise safe evacuation in the event of fire or flooding • Respond to any concerns arising with residents or their visitors, other staff and the general public when using the building. • Alert On-call Management whenever necessary, and summon assistance from Emergency Services as appropriate e.g. Fire and Rescue, Ambulance, Police etc. • Monitor & Maintain Security throughout the building and grounds • The Concierge team will maintain secure and safe conditions by preparing regular written Safety Reports for attention of the Management team. • Watchfulness via regular patrols throughout the building including the residence. • Respond to any intruders or suspect activities in the grounds by notifying the Police then assisting Police with access to the property on arrival. • Observe safe systems of work at all times, including personal safety, and work in accordance with current protocols for existing safety and security systems • Report all faults in the building, or any other concerns with maintenance or security • As necessary, arrange call-outs using the list of recognised tradesmen for gas, electricity, heating, water, doors and glazing, telecommunications, etc. • Cooperate with other personnel while maintaining a safe and secure environment • Light manual labour involving general cleaning in the front of house, specifically offices and common rooms including the lifts and corridors • Hoovering, dusting, door and glass surfaces, bins, desks, while removing tripping or slipping hazards, or other hygiene hazards to avoid cross contamination. • Ensure the front of house foyer is always clean, tidy and ready for use by day shift, and respond to requests on the daily schedule. Communications • Respond appropriately to telephone enquiries or unannounced visits. • The Concierge can expect to communicate with a wide range of personnel including residents and/or their family and friends, senior management, and other agencies, or emergency services • Telephone manner will be calm, courteous, polite and helpful to all persons • Interpersonal skills are important particularly when dealing with any residents or other individuals who are in distress or otherwise agitated. • Enter and maintain accurate records • Any incidents or accidents must be recorded within the appropriate proforma and passed over to the management team. • When responding to urgent incidents or emergencies, relevant and accurate information should be communicated with appropriate personnel, so that a swift and effective response is decided upon. • Concierges will adhere to Data Protection requirements in respect of all documented and computerised records • Concierges will also observe the confidentiality of the veterans we support • The Concierge will be aware of and observe all Health and Safety policies and procedures • The Concierge’s work practices will be informed by all relevant regulations such as Electricity at Work Regs, COSHH, Moving and Handling, RIDDOR, etc • Generic Risk Assessments (Work and Living Environment) and Specific Risk Assessments (individuals we support) will be available for reference 5. Person Specification – Knowledge, Skills and Experience Needed The essential qualifications and characteristics that will be required of the person undertaking the role are: • SVQ II in Health and Social Care or its equivalent or be willing to attain this qualification within eighteen months of starting with SVR. • Ability to treat people with dignity and respect • To network and build strong professional relationships with stakeholders • Ability and skills that will contribute to being an effective member of a team • Ability to handle conflict within the workplace • Commitment to working within SVR’s Equal Opportunities Policy • Able and willing to work flexible hours and shifts • Flexibility and willingness to adapt to changing priorities • Excellent verbal and written communication • Ability to use MS Office packages in a proficient manner. training will be offered on SVR specific packages 6. Other Relevant Information • The post holder has no direct reports • The post holder will be managed by the Deputy Manager and will work closely with other members of the team. NB This role involves constant night-shift working, including weekend cover, and occasional Lone Working
Scottish Veterans Residences
19,518 per year (pro rata)
Rosendael, Broughty Ferry, Dundee
Part-time
housing assistant Job description & person specification (approved Jan 23) About us Scottish Veterans’ Residences (SVR) was established in 2019 following the merger of SVR and Scottish Veterans’ Housing Association. We date back to 1910 and we are Scotland’s oldest military charity. We undertake charitable giving and provides supported housing for homeless Veterans and former members of the Merchant Marine who are in need. As well as person-centred housing support we offer a range of recreational activities and a counselling service. We are a Registered Social Landlord and are regulated by the Scottish Housing Regulator, the Care Inspectorate, and the Office of the Scottish Charity Regulator. Further details of our work can be found at: www.svronline.org. Supported accommodation is provided at our three Residences: Rosendael, Broughty Ferry Dundee Whitefoord House Edinburgh Bellrock Close Glasgow Our Vision: All Veterans living as independently as they are able, in a place they are proud to call hom. Our Values: Dignity and Respect Unity of Purpose Expert provision of Service Our Mission: Post details Job Title Hours To provide quality support and accommodation to as many ex-Service and Merchant Marine personnel as possible, for as long as they need it, in order to assist those that are able to return to independent living. Housing Assistant Part time 26.25 hours /w avge. Line Manager Deputy Manager Salary £27,883 per annum (£19,518 pro rata) Rosendael, Broughty Ferry, Dundee n/a Place of Work Direct reports We offer an excellent remuneration package, plus additional benefits, pension, and 30 days annual holiday. About you You are a positive and enthusiastic professional, experienced in the delivery of intensive housing management within a grouped living environment or similar. You will support the implementation of our Vision and Mission, applying our Values to deliver the safety, health, comfort, and welfare of residents in line with the Care Inspectorate’s Health and Social Care Standards. You are an effective communicator and have excellent interpersonal skills; the ability to work as part of a team and as a lone worker. Knowledge of housing related issues including HMO and associated policies and procedures are an advantage. It is essential that you have or are willing to work towards achieving an SVQ Level 2 in Housing or equivalent qualification or above for this grade of post within 18 months of commencement. And, secure and maintain registration with the Scottish Social Services Council and PVG scheme. Summary purpose of job The Housing Assistant proactively assist Veterans comply with their terms of occupancy, liaise with housing support staff and assist with the delivery of resident activities. Main responsibilities To provide proactive, effective front line, intensive housing management to Veterans. Actively monitor the security of the residence and respond professionally to incidents that occur. Use provided IT to record contact with Veterans. Proactively promote, encourage and assist with activities designed to improve Veterans’ wellbeing. Carry out duties in accordance with our Vision, Values and Mission. Ensure compliance with General Data Protection Regulations. Housing responsibilities Proactively enforce the Occupancy/Tenancy agreement, monitor and report antisocial behaviour, rent arrears, recharges, utilities, etc., including regular patrols. Assist residents understand their Occupancy/Tenancy agreement, intervening and providing corrective advice where required. Conduct and record resident interaction, accommodation checks and risk assessments. Assist Veterans to establish themselves within their residence, providing onboarding advice and information. Assist Veterans to manage their finances and debts effectively to meet their goals. Assist Veterans to secure health services to meet their needs. Assist Veterans to address addiction issues. Signpost and refer Veterans to other services. Residence responsibilities Act as gatekeeper for all callers and deliveries to the residence, ensuring compliance with security requirements. Conduct and record building security checks. Work as a lone worker using supplied security assistance equipment effectively. Act as fire warden and participate in fire alarm checks and drills. Ensure compliance with health and safety & risk management requirements. If instructed, attend the dining room at mealtimes & assist residents with meal delivery. Activities responsibilities Proactively encourage and assist Veterans to participate in physical, outdoors, art and other activities to improve Veteran wellbeing. Organise and host activities in the residence in line with health and safety & risk management processes. General responsibilities Liaise proactively and effectively with other team members throughout SVR including management, housing support, administration, catering, building maintenance and domestic staff. Comply with staff handbook. Comply with PPE requirements. Monitor and report on allocated KPIs. Provide reports as reasonably requested by line manager. From time to time, carry out any other duty as reasonably requested by the Manager. Person Specification The essential qualifications and characteristics that will be required of the person undertaking the role are: Application (A) or Interview (I) Item Essential (E) or Desirable (D) E 2 years experience delivering housing management in supported housing or equivalent. Experience of developing and delivering focused activities. D A/I A/I Experience of working with Veterans with addiction issues Experience of working with Veterans with physical and mental health issues Experience of using IT systems to record service user contact Experience of assisting clients income and budgeting Experience of working with external agencies Experience of working with military Veterans Experience of working in a House in Multiple Occupation Experience of lone working Full UK driving licence D D E E E D D D D A/I A/I A/I A/I A/I A/I A/I A/I A/I End.