Night Concierge

JOB DESCRIPTION – CONCIERGE

Scottish  Veterans  Residences  (SVR)  is  a  Registered  Scottish  Charity  (SC012739)
established  in  1910  in  reaction  to  the  sight  of  veterans  sleeping  rough  on  the  streets  of
Edinburgh.  SVR  is  a  Housing  Association  which  provides  high  quality,  supported
accommodation for veterans who are homeless or in need.

We house ex-service men and women of all ages in residences in Edinburgh, Dundee and
Glasgow.

1.  Job Details

Night Concierge
Job Title
Hours
 Bank Staff
Place of Work  Whitefoord House, Edinburgh

Line Manager  Deputy Manager
Salary

Real Living Wage

2.  Job Purpose

The post will support the security of supported housing services by being the first point of
call to residents and visitors.   The postholder will monitor all matters concerning the
security of the residence and residents safety.
Light manual labour involving general cleaning in the front of house, specifically offices
and common rooms including the lifts and corridors to maintain safe, orderly and hygienic
conditions
There may be a small element of personal support required for some of the residents in
times of difficulty.

3.  Main Responsibilities

•  Wakened Night Duty
•  Safety of Residents
•  Security of Premises
•  General Cleaning
•  Responding to Emergencies
•  Maintaining a safe environment (HASW)

4.  Principal Accountabilities:

The following is not an exhaustive list and can vary to meet the exigencies of the service:

•  From 7pm until 7am the Concierge is the first point of contact for residents &

visitors, providing an alert staff presence throughout the night.

•  Undertake External security check - report any repairs or litter which is observed.
•  Detect signs of intrusion and ensure security of doors, windows, and gates.
•  Ensure all visitors have left the premises & perimeter gates are secured
•  Act at all times as a responsible and trusted person

•  As directed by the on call manger, complete sign up’s for emergency out of hours

referrals

General Safety of Residents

•  Observe Fire Safety regulations, and follow procedures including safety checks and

maintain the Fire Register to include details of overnight visitors

•  Monitor all automated safety systems including Fire Alarm system, intruder and

panic alarms, CCTV, etc.

•  Organise safe evacuation in the event of fire or flooding
•  Respond to any concerns arising with residents or their visitors, other staff and the

general public when using the building.

•  Alert On-call Management whenever necessary, and summon assistance from

Emergency Services as appropriate e.g. Fire and Rescue, Ambulance, Police etc.

•  Monitor & Maintain Security throughout the building and grounds
•  The Concierge team will maintain secure and safe conditions by preparing regular

written Safety Reports for attention of the Management team.

•  Watchfulness via regular patrols throughout the building including the residence.
•  Respond to any intruders or suspect activities in the grounds by notifying the Police

then assisting Police with access to the property on arrival.

•  Observe safe systems of work at all times, including personal safety, and work in

accordance with current protocols for existing safety and security systems

•  Report all faults in the building, or any other concerns with maintenance or security
•  As necessary, arrange call-outs using the list of recognised tradesmen for gas,

electricity, heating, water, doors and glazing, telecommunications, etc.

•  Cooperate with other personnel while maintaining a safe and secure environment
•  Light manual labour involving general cleaning in the front of house, specifically

offices and common rooms including the lifts and corridors

•  Hoovering, dusting, door and glass surfaces, bins, desks, while removing tripping or

slipping hazards, or other hygiene hazards to avoid cross contamination.

•  Ensure the front of house foyer is always clean, tidy and ready for use by day shift,

and respond to requests on the daily schedule.

Communications

•  Respond appropriately to telephone enquiries or unannounced visits.
•  The Concierge can expect to communicate with a wide range of personnel including
residents and/or their family and friends, senior management, and other agencies,
or emergency services

•  Telephone manner will be calm, courteous, polite and helpful to all persons
•

Interpersonal skills are important particularly when dealing with any residents or
other individuals who are in distress or otherwise agitated.

•  Enter and maintain accurate records
•  Any incidents or accidents must be recorded within the appropriate proforma and

passed over to the management team.

•  When responding to urgent incidents or emergencies, relevant and accurate

information should be communicated with appropriate personnel, so that a swift and
effective response is decided upon.

•  Concierges will adhere to Data Protection requirements in respect of all

documented and computerised records

•  Concierges will also observe the confidentiality of the veterans we support
•  The Concierge will be aware of and observe all Health and Safety policies and

procedures

•  The Concierge’s work practices will be informed by all relevant regulations such as

Electricity at Work Regs, COSHH, Moving and Handling, RIDDOR, etc
•  Generic Risk Assessments (Work and Living Environment) and Specific Risk

Assessments (individuals we support) will be available for reference

5.  Person Specification – Knowledge, Skills and Experience Needed
The essential qualifications and characteristics that will be required of the person
undertaking the role are:

•  SVQ II in Health and Social Care or its equivalent or be willing to attain this qualification

within eighteen months of starting with SVR.
•  Ability to treat people with dignity and respect
•  To network and build strong professional relationships with stakeholders
•  Ability and skills that will contribute to being an effective member of a team
•  Ability to handle conflict within the workplace
•  Commitment to working within SVR’s Equal Opportunities Policy
•  Able and willing to work flexible hours and shifts
•  Flexibility and willingness to adapt to changing priorities
•  Excellent verbal and written communication
•  Ability to use MS Office packages in a proficient manner. training will be offered on SVR

specific packages

6.  Other Relevant Information
•  The post holder has no direct reports
•  The post holder will be managed by the Deputy Manager and will work closely with

other members of the team.

NB This role involves constant night-shift working, including weekend cover, and occasional Lone
Working