EMMANUEL HOUSE SUPPORT CENTRE

Emmanuel House Support Centre
53-61 Goose Gate, Nottingham, NG1 1FE
jobopportunities@emmanuelhouse.org.uk
www.emmanuelhouse.org.uk
0115 950 7140

Emmanuel House is inviting applications for a

Culturally Specific Community Development Worker

We believe that everyone should have a home to live in, the right to live in a safe place
and live free from violence, fear and harassment. We are committed to attracting,
developing and retaining people who, like us, want to see this become a reality. As
Emmanuel House becomes a stronger presence in the city, we are looking to add a
Culturally Specific Development Worker to our team.

Joining Emmanuel House at this time means being part of new and exciting
developments in our services and joining a team of committed and dedicated people
working together to end homelessness. In this role you will be supervised and managed
by Pathway Housing Solutions, a housing organization that has concern for Black and
minoritized communities. You will be pioneering a new dimension to the Culturally
Specific Support Service, reaching out to diverse communities in the city, introducing
them to the service and helping to develop the Steering Group.

Here is what some of the job involves:

•  Building effective working relationships with minoritized ethnic community groups and

organisations.

•  Growing the service through the participation of minoritized ethnic communities in the

steering group.

•  Reporting into Emmanuel House from minoritized ethnic communities providing

insights into how services can be more relevant.

•  Communicating back to Emmanuel House how its offer can be more accessible to Black
and minoritized communities especially regarding its development around Equality
Diversity and Inclusion.

•  Promoting Emmanuel House in the city.
•  Working alongside volunteers.

We are looking for someone who is a great relationship builder, a great listener and
communicates well with a wide variety of people through speaking and writing. You will
need to have a good understanding of and empathy with the experiences of people in Black
and minoritized communities. You will be good at being able to take the initiative while
working in a team with other colleagues and be able to use Microsoft IT applications.

What we offer:

•  A fair salary that is reviewed annually
•  A friendly and supportive working environment
•  24 days annual leave plus bank holidays (pro rata)
•  A pension scheme
•  A cycle to work scheme
•  Hybrid working

We welcome applications from all backgrounds and communities including those who
have lived experience of homelessness. We welcome applications from Black, Asian and
minority ethnic communities, from people who identify within the Lesbian, Gay,
Bisexual and Transgender community (LGBTQ+) and from people who consider
themselves to have a disability. We believe people with these lived perspectives have a
particular contribution to make to Emmanuel House, Pathway Housing Solutions and
the homelessness sector.

About us:
Pathway Housing Solutions are a small independent organization that provides culturally
sensitive housing and support services to people that are homeless and vulnerably housed.
We also undertake research on issues of inequality and use this evidence to influence public
policy, and to shape the design and delivery of services. As a social enterprise we also work
with a range of community, private and public organizations.

Emmanuel House is a small independent charity that has been providing services to
people who are homeless or are at risk of homelessness for 47 years. We are not
concerned whether we do things big or small, but we do care about quality. With
quality in mind our services have developed and expanded in recent years and we have
grown in reputation. We are concerned to provide services that are not provide
elsewhere and meet the needs of communities.

If you are interested in this role, you believe what we believe and you feel you would
be a good fit with Emmanuel House we would love to hear from you. Please send
your CV and covering letter or email to jobopportunities@emmanuelhouse.org.uk

Overview of the Culturally Specific Support Service

The Culturally Specific Support Service helps people from minoritized ethnic communities who are in
crisis or face additional difficulties in managing their tenancies and do not have access to stable and
sustainable accommodation in Nottingham City. Many of the people we support are living with
dependents.

We provide members of minoritized communities with culturally-specific and holistic emotional
support and help them to access services whilst empowering them to live independently by
providing the skills and support they need.

Many people we support often face cultural and practical barriers when trying to access health
services and appropriate accommodation. We advocate for and provide support for single
individuals, some with families, in and around the areas of mental health, homelessness prevention
and homelessness for communities who often find these services unreachable. The project is the
missing link between these services and those who need help in reaching their potential.

Our beneficiaries often experience discrimination from services and experience other barriers
surrounding language, culture and knowledge of the systems. The service meets the unmet needs of
people who are in crisis but do not meet the threshold of other services.

Job description

JOB TITLE: Culturally Specific Community Development Worker
REPORTING TO: Manager at Pathway Housing Solutions
SALARY: £14,432.00 pa pro rata (FTE £24,600.00)
WORKING HOURS: 22 hours per week
LOCATION: Various within the Nottingham City boundary

Main purpose of the role

To raise the profile of the Culturally Specific Support Service and broaden referral routes:

•  Communicate the Culturally Specific Service offer to minoritized ethnic communities.
•
Listen to members of minoritized ethnic communities about their mental health and
homelessness and homelessness prevention support needs.

•  Grow the service through the participation of minoritized ethnic communities in the steering

group.

About Emmanuel House

Emmanuel House provides vital services to some of the most vulnerable adults in the community. In
order to succeed you will be committed to our values, be interested in and understand the various
staff roles established to deliver effective outcomes for people who are homeless. It is desirable that
you want to work for an organization that makes a social difference to which you contribute via this
essential role.

Principal responsibilities

1.

Service Delivery

•  Outreach to and develop networking relationships with minoritized ethnic community

groups and organisations.

•  Promote the service to potential referrers and establish a good working relationship with

other service providers.

•  Develop effective working relationships and partnerships with minoritized ethnic

communities.

•  Facilitate conversations with minoritized ethnic communities to understand their needs in

terms of their:

➢  vulnerabilities to homelessness
➢  mental health
➢
➢  risk factors in relation to poor mental health and homelessness
➢  communicating the offer of Emmanuel House Support Centre

levels of homelessness

Identify potential members for the Culturally Appropriate Service Steering Group (CASSG)

•
•  Report to the CASSG results of community conversations.
•  Report to the manager how the Emmanuel House offer can be more accessible to

minoritized ethnic community individuals, groups and organisations, including contributing
to its continual development around Equality Diversity and Inclusion.

•  Feedback into Emmanuel House from minoritized ethnic communities and provide insights

into how services can be more relevant.

•  Update case notes.
•  Write reports.
•  Support volunteers.
•  Record, analyse and report monitoring data.

2.

Organizational Responsibilities

To be responsible and accountable for contributing to the successful delivery of Emmanuel House’s
services for vulnerable and homeless people.

Specific duties

Face to Face
•  Communicate effectively and appropriately in the appropriate language where needed.
•  Maximise the impact of informal contact with service users and agencies.

Personal Qualities

•  Maintain organisational, client and colleague confidentiality at all times.
•  Be open and honest at all times.
•  Be familiar with Emmanuel House’s Equality and Diversity Policy and demonstrate its

objectives at all times.

•  Maintain good time keeping at all times.

•  Take responsibility for your own and others' Health & Safety and report equipment faults

and failures promptly to line management.

•  Follow the Code of Conduct Policy and reporting procedures.
•  Be willing to continue to learn and develop your skills by undertaking training appropriate to

this role.

Breadth of the role

•  The individual performing this role will be required to plan and organise their own work. The
complexities of activities demand co-ordination to effectively achieve the job's end results.
•  The job holder will need to be aware of the activities of other jobs and services because their

job activity either influences or is influenced by these.

•  The job holder will need to demonstrate flexibility to ensure that they engage with all

service users and partners in their service.

•  Actively take responsibility for their own career development by taking on additional tasks

and engaging with relevant training to enhance their own competence.

Key performance indicators

•  The job holder will be expected to demonstrate competence in the role and this will be

measured by their knowledge, productivity and performance, conduct and commitment.
•  The job holder will be expected to have read, applied and complied with Emmanuel House’s

Policies and Procedures.

Resource Management

•  Maintain a working knowledge of available resources for beneficiaries and partnership

opportunities.

•  Maintain accurate records of work undertaken and contribute to the timely collation of

service statistics.

•  Using designated systems, accurately record and report data.

Organizational Responsibilities

•  Participate in staff management and support systems in line with Emmanuel House’s policies

and procedures, including induction, supervision, appraisal and training.

•  Contribute to team meetings.
•

Liaise and work with all internal stakeholders to deliver an effective Emmanuel House
service.

•  Undertake other duties as your line manager should require in keeping with the

responsibility of the post.

General Duties and Responsibilities

•  Regularly attend team meetings and staff meetings.
•  Adhere to the policies and procedures of Emmanuel House.
•  Be committed to the development of the best possible practice.
•  Undertake training and supervision as directed and be committed to your own professional

development.

•  Take responsibility for the implementation of Emmanuel House’s Equality and Diversity

policy, confidentiality policy, GDPR and safeguarding policies.

Culturally Specific Community Development Officer
Person Specification

Knowledge

How tested

Essential
or
Desirable

Relevant experience of working with community groups.

Knowledge of issues and challenges affecting people who are homeless
or are facing homelessness.
Experience
Experience of working in close partnership with a variety of voluntary
and statutory agencies.

Experience of developing and promoting a project.
Experience of contributing to positive and effective team working.
Skills

An ability to represent Emmanuel House appropriately at all times, and
work professionally with external agencies.
Have some understanding of and empathy with the experiences of
people in Black and Minoritized Communities.
Excellent listening and communication skills, verbally, and in writing.

Able to work on your own initiative in the context of a team with
effective time and workload management.
Be resilient to the possibility of working with people with high level
needs.
An understanding of equal opportunities and how it can be applied
within Emmanuel House Support Centre services.
Ability to make contact with people, build rapport and trusting
relationships
An ability to promote a service to a wide range of audiences, from
vulnerable beneficiaries to those in charge of other agencies.
Competent IT skills, including word processing, spread sheets, database
and email and ability to learn how to use new IT applications and ability
to use monitoring systems.
Ability to converse in languages other than English, such as Punjabi Hindi
and Urdu.
Ability to maintain accurate records and write reports.

Ability to establish productive partnerships with other professionals and
across agencies.
Ability to maintain high levels of confidentiality and professional
boundaries.
An ability to represent Emmanuel House appropriately at all times, and
work professionally with external agencies.
Availability to work flexibly.

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