QVSR

JOB DESCRIPTION

General Assistant  – Catering
QVSR
Catering
Hospitality Manager
Permanent
30 hours per week on a rota basis which may
weekend working

include evening and

Job Title
Location
Department
Responsible to
Position type
Hours of work

Role Overview

As a Catering Assistant you will be required to provide general assistance in the restaurant and
kitchen area. You will be responsible for the hygiene and cleanliness within food preparation
areas. You will be also responsible for assisting the Cook for carrying out basic food preparation
tasks, such as washing and peeling food. Excellent customer service is an essential part of this
role.

Key Duties & Responsibilities

•  Prepare the  serving area for all meals and serve food and beverages to residents and staff in

the restaurant.

•  Comply with opening procedures.
•  Work on the till when required.
•  Ensure that all deliveries including donations are stored in compliance with HAACP regulations

and stock is rotated under the guidance of the Cook in Charge.
•  Check all food deliveries agree with the advice note / invoice.
•  Take the temperature of meat and frozen goods on arrival, check bread and milk orders daily

and ensure that no dry food packages or tins are damaged.

•  Keep kitchen tables and shelving clean, and maintain a clean environment around the serving

area, washing machine and general area up to the back stairs at all times.

•  Fulfil cleaning duties as allocated on the cleaning rota, and as required.  Duties include

mopping floors, hoovering carpets, and cleaning sinks, fan grills, steel walls, food stores, ovens,
fryers, fridges empty, cleaning trolleys, tables, chairs, floors,
 window sills, shelves and clean
rubbish bins.

•  Cash up the restaurant each day and hand takings in to the Accounts Office / Duty Manager,

ensuring money is agreed and signed for, and the correct float is left in the till.

•  During closing, clear the counter, lock the pantry, ensure all lights are switched off and

windows are closed, and securely lock all the restaurant doors.

•  Provide excellent customer service at all times.

•  Report to relevant departments (i.e. Operations, Facilities etc.) all accidents, breakages, faults

and any breaches in health and safety issues

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Other Duties

•  Assist in cover arrangements during the absence or leave of other members of staff.
•  Assist where required to provide catering support for QVSR functions.
•  Share feedback from residents on the quality of the food and beverage service to the

Catering

Team Leader.

Competencies

•  Food & Hygiene Certificate
•  Health and Safety Certificate
•  Good communication and interpersonal skills
•  Ability to work as part of a team
•  Ability to work outside normal working hours on a rota basis.
•  Good time  management and attendance
•  Previous experience in a catering customer facing environment

The above is not an exhaustive list of duties and you will be expected to perform different
tasks as necessitated by your changing role within the organisation and the overall
business objectives of the organisation.

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JOB DESCRIPTION

General Assistant  – Housekeeping
QVSR
Housekeeping
Facilities Manager
Full -time, Permanent
36.5 hours a week over 7 working days.
This role includes 1 in 2 weekend working

.

Job Title
Location
Department
Responsible to
Position type
Hours of work

Role Overview

The role of the General Assistant
the QVSR building, helping to promote a high level of cleanliness and hygiene.

– Housekeeping is to perform general cleaning duties throughout

Key Duties & Responsibilities

•  Cleaning and tidying resident rooms as directed by the Facilities Manager.
•  Undertaking deep cleaning of rooms as directed by the
•  Changing the linen in each room on a weekly basis or as directed by the

Facilities Manager .

Facilities Manager

Cleaning and maintaining resident and staff toilets and bathrooms to a high standard.
•  Cleaning and keeping tidy all communal areas including (but not exclusive to) corridors,

residents lounges, Burnham
reception area and foyer.

Lounge, Cinema Room , Emery Hall, Chester Room, Chapel,

•  Undertaking all aspects of cleaning within QVSR including vacuuming, hard floor mopping,

polishing, dusting, wall washing, and upholstery cleaning.

•  Ensuring toilet rolls and paper towel and soap dispensers are replenished as required.
•  Assisting with the QVSR laundry ensuring the room is always kept clean and tidy.
•  Reporting any equipment faults and breakages daily to the

Facilities Manager  along with any

resident issues (e.g. soiled or wet beds, cluttered rooms, cooking appliances, prolonged
absence of residents, etc.)

•  Keeping all cleaning equipment in a working, safe and hygienic condition.

Other Duties

•  Assisting the Facilities Manager to ensure that the residents’ laundry facility is in a working

and safe order.

•  Providing  cleaning assistance as required for QVSR functions, meetings, and events.
•  Assisting in cover arrangements during the absence or leave of other members of the
•  Undertaking any other additional duties which are reasonably commensurate with this post.

team.

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Competencies

Knowledge

•  Knowledge of Health and Safety Regulations
•  Knowledge of COSHH

Experience

•  Experience of cleaning duties and cleaning in a residential home, office or schools
•  Experience of domestic cleaning

Skills

•  Good verbal and written communication
•  Ab ility to use initiative
•  Teamworking skills
•  Caring, sensitive, respectful approach to vulnerable adults
•  Excellent attendance at work
•  Flexib ility

The above is not an exhaustive list of duties and you will be expected to perform different
tasks as necessitated by your changing role within the organisation and the overall
business objectives of the organisation.

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