Assistant Night Duty Manager

JOB DESCRIPTION

Job Title: Assistant Night Duty Manager
Location: QVSR
Reporting to: Night Duty Manager
Position Type: Casual
Hours of Work: 48 hours a week
Salary:

Role Overview
To maintain the agreed standards of service, cleanliness, and security of the building always.  To
be the responsible person in charge in the absence of the Night Duty Manager.  To ensure the
coffee shop is open from 9:30pm to 11pm daily. To build effective relationships with QVSR
service users and create an environment conducive to maximising their quality of life and
independence.  To main effective relationships with all QVSR staff and service users.

Key Duties & Responsibilities

•  To be the responsible person in charge of the building in the absence of the Night Duty Manager.
•  Carry out cleaning duties as directed by the Night Duty Manager and as outlined on the Night
Cleaning checklist which will include the restaurant-wiping of tables, chairs, pillars, cleaning of
the skirting boards, lounges, corridors, toilets and bathrooms, reception, offices, staircases, fire
exits.
Identifying and logging any maintenance issues during their routine inspections/walkarounds

•
•  Complete handovers at the start and end of each shift.
•  Ensure  that  the  till  float  is  correct  at  the  start  of  each  shift  during  handover  and  any

discrepancies are explained and recorded.

•  Check the handover book for any messages and carry out any actions that have been requested.
•  Maintain strict control over access to QVSR during the night and ensure the front door is locked

at midnight.

•  Ensure  all  residents  sign  to  confirm  receipt  of  their  mail,  providing  proof  of  identity  where
necessary.  Complete a new “Mail List” itemising all un-collected mail in preparation for the day
shift.

•  Answer and forward any incoming calls to QVSR, taking messages when appropriate.
•  Record any maintenance issues or faults on the helpdesk and report at handover.
•  Provide general information on QVSR as requested (e.g. meal & prayer times, room & clothes

cleaning, pay phones, activities, etc.).

•  Provide local area information in response to requests from residents and visitors.
•  Operate and monitor the systems in place for the hire and use of all QVSR facilities, equipment

and games.

•  Allow access and greet all visitors; ascertaining the purpose for their visit, and ensuring they

complete the visitors’ book / badges before allowing them access into the building.

•  Ensure all visitors have vacated the premises by approximately 10.30pm.

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•  Ensure  the  security  of  the  building  making  regular  patrols  around  QVSR  (minimum  of  two

between midnight & 5am).  Check that all windows and doors are secure.

•  Receive and sign for early morning deliveries, e.g. bread, milk etc.
•  Attend to QVSR residents’ needs and ensure that highest standard of customer care is provided.
•  Record  and  report  all  incidents  appropriately  alerting  the  Night  Duty  Manager  in  cases  of

emergency.

•  Cash up at the end of the shift and handover to the day reception staff.
•  Provide feedback from residents on the quality of QVSR’s night service to the Assistant Facilities

Manager.

•  Assist  in  cover  arrangements  during  the  absence  or  leave  of  other  members  of  QVSR  night

team.

•  To open the coffee shop from 9:30pm to 11:00pm always providing a good customer service

and ensuring that the coffee shop is left clean and tidy.

•  To cash up after the coffee shop and hand over the takings to the Night Duty Manager.
•  Provide  administrative  assistance  to  all  departments  as  required,  e.g.  invoice  recording,
completion  of  weekly  &  monthly  sales  monitors,  printing  sandwich  labels,  “daily  specials”
posters, lunch/dinner sales log forms etc.

•  Clean and set up the Emery Hall for functions as required.
•  Carry out any other duties as requested by the Night / Day Duty Managers on duty.
•  Undertake, as required, any other duties within the daily operation of QVSR to maintain delivery

of service to residents.

Other Duties

•  To undertake as directed by the Assistant Facilities Manager or other Duty Managers any other

duties.

•  To undertake any other additional duties that is reasonably commensurate with this post.
•  All  employees  are  expected  to  comply  with  the  Health  and  Safety  at  Work  Act  and  to  take
reasonable care of their own health and safety and that of others who may be affected by their
acts or omissions.

•  This role profile is not intended to be an exhaustive list but to indicate the main responsibilities
of this post.   This will be reviewed on a regular basis to consider changes in operational/service
requirements.  Any changes will be discussed fully with the post holder.

Competencies and Qualifications

Essential:
•  Experience of night working and/or night portering/night cleaning.
•  Tactful and diplomatic and the ability to deal with resident matters on a confidential basis.
•  Ability to work on own initiative with minimum supervision.
•  Be customer service orientated.
•  Good communication (Verbal and Written) and interpersonal skills.
•  Good levels of personal hygiene and cleanliness.
•  Ability to be safety conscious.
Desirable:
•  Experience of security work.
•  Experience of cleaning work.
•  Good attention to detail.

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The above is not an exhaustive list of duties and you will be expected to perform different
tasks as necessitated by your changing role within the organisation and the overall
business objectives of the organisation.

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