Job Description for Supported Housing Officer Job Title: Supported Housing Officer Job Purpose: To help residents of our Almshouses to live as safely and happily as possible in their homes through delivery of a housing management and support service. To facilitate the development of the internal Almshouse community and its relationship with the local community and wider city. To ensure the building is managed effectively and provides a comfortable, safe and secure environment for all residents and visitors. Reporting To: Director of Housing Responsible For: No Direct reports Based: Salary: Hours: The role is based at Haberfield House in Stockwood, however occasional travel to other sites in Bristol may be required. £30,000 p.a. 35 hours a week over 5 days Annual Leave: 26 days Delivering the Ensure that the commitment of the charity to Excellence, One Team, Aspirational in Mission and Values: our Approach, Passion for our work is practised and evident throughout the team and organisation. Main activities of this position 1. To provide an effective housing management service to residents of our Almshouses, which may involve among other things: a. Waiting list management b. Resident selection and allocation c. Ensuring the adherence of both residents and Bristol Charities to the terms of license/tenancy agreements and responding appropriately to any breaches. 2. To work with residents, contractors and colleagues within Bristol Charities to ensure our Almshouses are kept safe and in good repair, ensuring value for money is obtained at all times. 3. To support those residents that require it in their day to day lives, signposting to specialist or partner organisations where necessary. 4. To facilitate residents’ influence over decisions taken in and around their homes, making sure that all residents feel that they have a say and a stake in their community. 5. To be a positive representative for Bristol Charities and our work and build strong relationships with partners key to the delivery of the job purpose, for example care providers, community organisations, property maintenance contractors, family members of residents etc. 6. To support the Senior Leadership Team and other colleagues in the delivery of strategies and policies relevant to the purpose of the role. 7. To keep appropriate records of work completed. 8. To work according to all relevant policies and procedures. Important note: This information is provided to assist staff joining the organisation to have an understanding and appreciation of the work content of their post and the role they will play. The list is not exhaustive and is not a complete statement of all the duties and responsibilities of this post. The post holder may be required to carry out any other duties at any time, which could be at other housing locations as directed by their line manager or required by the role. Person Specification Experience Essential • Experience of working with older and/or vulnerable people. • Experience and understanding of Extra Care, Sheltered or Supported Housing services. • A commitment to working in a person-centred way. That is a willingness to make the strengths experiences and aspirations of our residents the starting point of the service you deliver. Desirable • Ability to work in a multi-agency environment and with a range of partners to deliver services. • An understanding of basic housing regulation. • Experience of the delivery of care or of working with care providers. • An understanding of Health and Safety and its importance within a housing environment. • NVQ level 3 in Housing or social care or other equivalent qualification/demonstratable experience. Competencies (knowledge, skills and behaviours) Essential • IT literacy: an ability to use MS Office programmes and capacity to gain proficiency in other IT systems and applications as required. • An ability to manage use of time effectively to accommodate competing demands. • Excellent written and verbal communication skills that can be adjusted according to the audience. • Ability to liaise in a professional manner with other agencies and to work in a positive way with stakeholders with an eye for future development of relationships. Desirable • Driving license
Job Description for Cleaner Job Title: Cleaner Job Purpose: To ensure the cleanliness and safety of communal areas in our homes, whilst maintaining positive relationships with our residents. To support the Supported Housing Officer as required with other cleaning tasks. Reporting To: Director of Housing Responsible For: No Direct reports Based: Salary: Hours: The role is based at Haberfield House in Stockwood. £22,932 Circa 10 hours per week. Availability on Mondays is essential. Other hours can be negotiated but must be between 8-5, Mon-Fri. Annual Leave: 26 days Delivering the Ensure that the commitment of the charity to Excellence, One Team, Aspirational in Mission and Values: our Approach, Passion for our work is practised and evident throughout the team and organisation. Main activities of this position 1. To provide an effective cleaning service in the communal areas and offices of our almshouses. 2. To keep appropriate records of work completed. 3. To work closely with colleagues on site to ensure that cleanliness and safety of our almshouses, raising and resolving issues promptly. 4. To be a friendly, accessible point of contact for residents of our almshouses. 5. To clean vacant properties as and when required. 6. To complete all mandatory training as required. 7. To work according to all relevant policies and procedures. Important note: This information is provided to assist staff joining the organisation to have an understanding and appreciation of the work content of their post and the role they will play. The list is not exhaustive and is not a complete statement of all the duties and responsibilities of this post. The post holder may be required to carry out any other duties at any time, which could be at other housing locations as directed by their line manager or required by the role. Person Specification Experience Essential • Prior experience of providing a cleaning service. Desirable • Experience of working with/alongside vulnerable adults, particularly older people. • Experience of completing and reviewing COSHH documentation. Essential Competencies (knowledge, skills and behaviours) • An understanding of how to use cleaning products safely and effectively, including an awareness of COSHH regulations. • An ability to manage use of time effectively to accommodate competing demands. • An ability to follow a cleaning task list and/or rota, keeping appropriate records of work completed.
BRISTOL CHARITIES
25,000 - 27,000 per year (pro rata)
Haberfield House in Stockwood
Full-time
Job Description Job title: Community Projects Coordinator Job purpose: 1. Support the development of Stockwood Community Hub’s work. 2. Manage the Food Club and food related activities to promote healthy eating and engagement. 3. Oversee the recruitment, on-boarding and retention of local Hub volunteers. 4. Support place-based work and activities of the Hub 5. Support a strong network of local stakeholders, partners, and delivery organisations across the statutory and voluntary sectors with a view to improving engagement and impact. Reporting to: Hub Lead Key Relationships: Volunteer Coordinator Responsible for: Sessional workers and volunteers Based: Salary: Term: Hours: Haberfield House in Stockwood plus some outreach/off-site working £25,000 - £27,000 FTE pa (pro-rata) Permanent 21 hours a week Annual Leave: 29 Days excluding Bank Holidays FTE (pro-rata) Main activities and responsibilities Activities Description of activities and responsibilities Food club and related activities Community Hub Development • Manage the Food Club session and delivery of food, improving delivery and increasing food-related engagement • Build a cohesive and happy team of staff, volunteers and members • Attract members who need it most, removing barriers to access • Support the connectivity of Haberfield House in Stockwood with the wider community, whether as a venue or to support residents to access groups and activities. • Support older people to identify and map community skills, assets, issues, needs, opportunities, rights, and responsibilities. • Actively listen and respond to residents. • Provide updates, reports, and newsletter stories as required. • Ensure any activities (on or off site) are appropriately risk assessed and managed. • Establish links with local groups/projects to increase the range of services and activities that older people in our Homes and beyond can access. • Contribute to annual Stockwood a Community Hub vision and Plan that reflects local assets, needs, and the charity’s aspirations and resources. • Support our Supported Housing Officer to build a menu of on-site activities, to facilitate access to off-site activities, and to support our residents in being actively engaged in the local community. • Support the upkeep of an asset map to assist in signposting and to inform future plans. • Contribute towards the development of a local community plan. • Admin support for the Community Hub monthly meetings • Working with Hub Lead and Hub Communications Officer, develop and deliver effective volunteer recruitment campaigns, activities, and materials to ensure volunteer numbers and capabilities match the needs of the organisation. Lead on recruitment administration for volunteers including designing and placing ads, processing applications, checks, and induction. • Organise on-boarding processes to ensure volunteers are placed, • inducted, and are established in appropriate roles. • Work to reduce barriers to volunteering for different people. • Develop new volunteer opportunities within the local Hub. • Support and develop established volunteers. • Support good practice in volunteering using Bristol Charities policies and processes and support from the Volunteer Co-ordinator. • Support the retention and wellbeing of volunteers • Collect and report monitoring data on range of activities, numbers of participants etc. including financial income and outgoings, also collate voluntary data from individuals regarding wellbeing. • Recruit and manage volunteers to support community-based activities in Stockwood. • Work with colleagues in Bristol Charities Housing Schemes and across the Charity. Promote, expand, and support volunteering in Stockwood. General/Team Management External Liaison, Stakeholder and Local Engagement • Participate in events within the community, and to build and maintain relationships with external organisations, with the aim of creating positive perceptions of BC, our local work, and plans for future development. • Support positive relationships with the local authority and neighbourhood partnerships, and local health and social care professionals to ensure a coordinated approach. • Build and maintain collaborative working relationships with local • groups, partners, and colleagues. Link to other community development projects and other funded projects • Represent the work of Bristol Charities positively, acting as an advocate and representative for the Charity at community level. Person Specification Knowledge, Skills, and Experience Essential • Volunteer management, HR, Recruitment, or some experience of recruiting and managing people or volunteers • Experience of community development work • An understanding of the difference food projects can make in communities • Good literacy and numeracy skills, IT skills including using emails, Word, Excel and Teams • Excellent communication and interpersonal skills; including engaging with individuals with complex needs and motivating and inspiring others • Good organisational skills and attention to detail • Understanding of the key issues facing areas of high deprivation • Understanding of Safeguarding • An understanding of and commitment to equity and diversity • Experience of setting up and managing groups, activities and projects in community development contexts • Proven experience of assessing and managing risk/need • Interpersonal skills, including networking and negotiation and ability to build co-operative working relationships with other organisations • Good Project Management skills Desirable • Experience and knowledge of the Education, Care Sector and Adult Social Care • Knowledge of relevant laws, guidance, and best practice regarding volunteering • Empathy with the needs of vulnerable and/or older people • Use of Customer Relationship Management systems/databases • Experience of Asset based Community Development approaches Key Competencies (competencies and behaviours) • Excellent reliability, organisational, record keeping and administration skills • Ability to work on own initiative and as part of a team and to prioritise need • Ability to meet deadlines and targets, demonstrating ability to achieve challenging targets despite constraints and obstacles • Ability to build working relationships with a wide range of stakeholders and partners within the local community, and act as an ambassador of the Charity • Good at retaining and or improving record keeping systems • Ability to liaise with other agencies in a professional manner and to work in a positive and respectful way with families, friends and carers or other users of Bristol Charities’ services • Ability to demonstrate respect for difference and diversity and work with people of all backgrounds in a non-judgemental manner • Proactive attitude with the ability to demonstrate initiative, self-motivation, and high levels of production • A flexible, reliable attitude with good team working skills • Willingness to accept coaching, feedback, and guidance
Job Description for Support Co-ordinator Job Title: Supported Housing Officer Job Purpose: To help residents of our Almshouses to live as safely and happily as possible in their homes through delivery of a housing management and support service. To facilitate the development of the internal Almshouse community and its relationship with the local community and wider city. To ensure the building is managed effectively and provides a comfortable, safe and secure environment for all residents and visitors. Reporting To: Director of Housing Responsible For: No Direct reports Based: Salary: Hours: The role is based at Haberfield House in Stockwood, however occasional travel to other sites in Bristol may be required. £30,000 p.a. 35 hours a week over 5 days Annual Leave: 26 days Delivering the Ensure that the commitment of the charity to Excellence, One Team, Aspirational in Mission and Values: our Approach, Passion for our work is practised and evident throughout the team and organisation. Main activities of this position 1. To provide an effective housing management service to residents of our Almshouses, which may involve among other things: a. Waiting list management b. Resident selection and allocation c. Ensuring the adherence of both residents and Bristol Charities to the terms of license/tenancy agreements and responding appropriately to any breaches. 2. To work with residents, contractors and colleagues within Bristol Charities to ensure our Almshouses are kept safe and in good repair, ensuring value for money is obtained at all times. 3. To support those residents that require it in their day to day lives, signposting to specialist or partner organisations where necessary. 4. To facilitate residents’ influence over decisions taken in and around their homes, making sure that all residents feel that they have a say and a stake in their community. 5. To be a positive representative for Bristol Charities and our work and build strong relationships with partners key to the delivery of the job purpose, for example care providers, community organisations, property maintenance contractors, family members of residents etc. 6. To support the Senior Leadership Team and other colleagues in the delivery of strategies and policies relevant to the purpose of the role. 7. To keep appropriate records of work completed. 8. To work according to all relevant policies and procedures. Important note: This information is provided to assist staff joining the organisation to have an understanding and appreciation of the work content of their post and the role they will play. The list is not exhaustive and is not a complete statement of all the duties and responsibilities of this post. The post holder may be required to carry out any other duties at any time, which could be at other housing locations as directed by their line manager or required by the role. Person Specification Experience Essential • Experience of working with older and/or vulnerable people. • Experience and understanding of Extra Care, Sheltered or Supported Housing services. • A commitment to working in a person-centred way. That is a willingness to make the strengths experiences and aspirations of our residents the starting point of the service you deliver. • Access to own transport. Desirable • Ability to work in a multi-agency environment and with a range of partners to deliver services. • An understanding of basic housing regulation. • Experience of the delivery of care or of working with care providers. • An understanding of Health and Safety and its importance within a housing environment. • NVQ level 3 in Housing or social care or other equivalent qualification/demonstratable experience. Competencies (knowledge, skills and behaviours) Essential • IT literacy: an ability to use MS Office programmes and capacity to gain proficiency in other IT systems and applications as required. • An ability to manage use of time effectively to accommodate competing demands. • Excellent written and verbal communication skills that can be adjusted according to the audience. • Ability to liaise in a professional manner with other agencies and to work in a positive way with stakeholders with an eye for future development of relationships.