THE PORT SUNLIGHT VILLAGE TRUST

Role title:
Role purpose:

Walking Tour Guide
Walking Tours are part of Port Sunlight Village Trust’s (PSVT)
visitor offer under the umbrella of Port Sunlight Museum.

They provide visitors with the unique opportunity to discover the
village’s significance and history through an in-person tour led by
a knowledgeable guide.

Role description:

You will:

•  Lead a group of visitors along a prescribed route through
the village providing accurate and up-to-date information
about key points of interest in line with PSVT’s tour guide
script

•  Protect yourself and all visitors by being aware of health
and safety considerations such as crossing roads,
potential trip hazards and general risk avoidance.
•  Always maintain a warm and friendly disposition to

visitors.

•  Ensure all tours are always kept within their allocated time

frame.

•  Answering questions and signposting for further
information where answers are not known

•  Carry out duties in a manner that always reflects PSVT’s

values.

•  Be a valued member of a friendly, proactive and

committed team of staff and volunteers in PSVT’s
Commercial Directorate.

Role reports to:

Caroline Caine, Retail Manager

Where:

When:

Duration:

The walking tours are to start and finish outside Port Sunlight
Museum, 23 King Georges Drive.

The tour will run from 2.00pm–3.00pm
You will arrive 15 minutes before the tour and leave 15 minutes
after the tour.
Total hours paid: 1.5

Walking tours will continue to be part of the Museum offer,
throughout the calendar year. Tours may increase to multiple daily
slots if the demand is there. The role will be reviewed every 6-12
months.

Tour Guide
requirements:

•  An interest in and passion for the history of Port Sunlight

Village is essential.

•  Confidence in public speaking and organising people
•  Enthusiasm, a genuine interest in talking and interacting with

visitors.

•  Good knowledge of the history of Port Sunlight village.
•  Confidence with audio technology.
•  Committed to delivering exceptional customer service.
•  Punctual and reliable.
•  Good time management skills,
•  Proactive with a positive and enthusiastic outlook and

attitude.

•  Good communication skills with both visitors and staff.

Commitment to you:   •  A full induction and training programme will be provided to

ensure you are fully supported and equipped to carry out the
role.

•  Mobile phones provided in case of emergencies

What’s in it for you:   You will:

•  Be an integral part of the development of PSVT’s visitor offer.
•  Develop new learning and communication skills and enjoy

exciting new experiences.

•  Become part of a friendly and dynamic team.
•  Engage new audiences in the historic narratives and more

contemporary offers that PSVT create.

Why we want you:

To ensure a positive experience is had by all, that all visitors get
value for money, and to drive repeat visits as well as
recommendations to families and friends.

The knowledge, skills and enthusiasm of Tour Guides are critical
to the visitor experience at Port Sunlight. You will promote the
history and significance of the site and the values of PSVT, create
a safe and welcoming environment.

For more
information contact:

Caroline Caine, Retail Manager
c.caine@portsunlightvillage.com, 0151 644 4800