One Day : The Musical - Customer Service Assistants
Job Description
About The Lyceum
The Lyceum is one of Scotland’s leading producing theatres — where artists, audiences, and staff come together to make magic happen. Our Front of House team sits at the heart of that experience, welcoming thousands of people through our doors every season. Working here means being part of a fast-paced, fun, and supportive team where no two nights are ever the same. If you share our passion for delivering unforgettable experiences to our audiences – apply now!
About the Role
We’re looking for enthusiastic, customer-focused Customer Service Assistants to join us to be part of our new breathtaking musical based on the global bestselling novel One Day: The Musical. We’re looking for individuals who love working with members of the public, are passionate about delivering outstanding customer service and enjoy working in a lively, fast-paced environment. As part of our Front of House team, you’ll bring energy and initiative — engaging with audiences, maximising sales across all areas of the venue, and creating memorable moments that keep guests coming back. You’ll be confident behind the bar, serving drinks with speed, skill, and a smile, while spotting every opportunity to enhance the customer experience. You’ll play a key role in welcoming audiences, assisting with seating and safety, and driving sales across our bars and merchandise points. We’re looking for people who don’t just serve customers — but engage with them, spot opportunities, and take pride in going the extra mile. If you’re confident, people-oriented, and enjoy working in a high-energy, performance-led environment, this could be the perfect role for you.
Key Responsibilities
• Deliver exceptional, friendly, and efficient customer service to every guest.
• Confidently promote and sell food, drink, and merchandise to maximise revenue opportunities.
• Anticipate audience needs and take initiative to enhance their overall experience.
• Handle cash and card transactions accurately and responsibly.
• Maintain the cleanliness, safety, and presentation of all Front of House and bar areas.
• Support the smooth running of performances — greeting guests, checking tickets, and assisting with audience management.
• Uphold licensing, health & safety, and security procedures.
• Represent The Lyceum’s values and champion our commitment to hospitality, creativity, and inclusion.
Why You’ll Love Working with Us
• Join a friendly, motivated team in one of Scotland’s most iconic theatres.
• Be part of the excitement of live performance every day.
• Develop valuable skills in customer service, hospitality, and sales.
• Gain hands-on experience in a creative, collaborative environment.
• Opportunities for ongoing casual work beyond the festive season.
• 4% matched pension contribution
• Accrued holiday pay
Person Specification
Essential:
• A confident communicator who thrives in a fast-paced, customer-facing environment.
• Previous experience in a front of house, hospitality, or bar role.
• A natural salesperson — comfortable engaging customers, recommending products, and upselling in a friendly, authentic way.
• Strong initiative, with the ability to think on your feet and make smart decisions.
• A team player who contributes ideas and energy to a positive, collegiate workplace.
• Flexibility to work evenings, weekends, and must be available throughout the festive season.
Desirable:
• An enthusiasm for theatre, live entertainment, and creating great audience experiences.
• Experience in event or venue-based customer service.
• A Personal Licence or similar bar service qualification.