Tenancy Engagement Coordinator

Salary: £29,845 rising incrementally to £32,439

Location: Southend

Contract type: Permanent 37 hrs

Apply by: 28/11/2025

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Are you passionate about supporting people out of homelessness?

We are looking for people who bring a range of skills to the organisation to help us meet our mission.

HARP is Southend-on-Sea’s leading homelessness charity and every year we work with around 1,000 local people to help them overcome or avoid homelessness.

It is an exciting time to be joining HARP. The organisation has undergone significant change and growth over the past twelve months and we have ambitious plans for the future which will continue to transform lives.

About The Role

Ref: TECO

Applicants for this role must be available for interview on 9th December 2025.

As a charitable registered provider of short-term social housing operating in Southend-on-Sea, we believe everyone should have a home of their own. At times individuals may require support from HARP and other agencies to maintain a tenancy and avoid a return to homelessness.

As our Tenancy Engagement Coordinator, you’ll play a pivotal role supporting vulnerable residents in maintaining their bedspace by providing practical assistance, advice, and engagement around financial support including rent and service charge payments. This will include visiting services and providing face to face support.

To be considered for this role, you would need to have strong interpersonal and communication skills, experience working with vulnerable people, particularly those affected by homelessness and knowledge of rent and service charge systems and welfare benefits.

Download Tenancy Engagement Coordinator job description and person specification

HARP's equity statement

At HARP, we are committed to fostering a workplace that reflects the diversity of the communities we serve and where every employee feels valued, respected, and empowered. We believe that equity is essential to creating an inclusive environment where all individuals, regardless of their race, ethnicity, gender identity, sexual orientation, age, disability, socioeconomic background, or other characteristics, have access to equal opportunities for employment, advancement, and success.

We are dedicated to ensuring that our hiring, promotion, and compensation practices are fair, transparent, and free from bias. We actively seek to identify and eliminate barriers to employment and professional growth for underrepresented groups, and we embrace diverse perspectives as a source of strength, innovation, and growth.
Our commitment to equity means that we provide ongoing training and support to ensure that all employees can thrive in their roles and contribute meaningfully to our mission. We continually assess our policies, programs, and culture to ensure we are meeting the needs of all our staff and fostering an environment of trust, collaboration, and accountability.

By embedding equity in our workplace, we aim to create a culture where differences are not just respected but celebrated, and where everyone has the opportunity to achieve their full potential. We believe that when everyone has an equal chance to succeed, we all benefit.

How to apply

To apply for this role, please fill out the application form below. You’ll need to confirm your right to work, fill out your contact details, attach your CV and Covering letter and fill our a short equality, diversity and inclusion questionnaire. You can save and resume your application at any time.

Tenancy Engagement Coordinator

Are you passionate about supporting people out of homelessness?

About The Role

HARP's equity statement

How to apply

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HOMELESS ACTION RESOURCE PROJECT

1 role available

Tenancy Engagement Coordinator

Are you passionate about supporting people out of homelessness?