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Retail Manager

Hours: 37.5 hours per week (Job share and/or flexible working will be considered)

Salary: £24,751-£26,700

Department: Retail

Location: 1 Redcar Road, Marske-by-the-Sea, TS11 6AA

The Retail Store Manager is accountable for the day-to-day management of the retail store and workforce in which they are allocated. The key objective is to increase income generation within the store in addition to ensuring a high standard of customer service is provided. This is a pivotal role in ensuring income generation and customer service excellence is achieved and maintained.

The Retail Store Manager will undertake a team proactive approach to all aspects of the department’s service and immediately identify any potential risks and issues which will jeopardise income generation. All activities relating to operating an effective service will be delivered in an effective and seamless manner providing an excellent customer experience.

To deliver sales/profit targets through the effective management and motivation of the shop team, including volunteers. They will exceed customer expectations by providing the highest quality service.

The Retail Store Manager has a responsibility to actively contribute to Teesside Hospice’s published ambitions for the future and strategic objectives as well as abiding by and living the Teesside Hospice Values.

At Teesside Hospice, we believe in making every moment count. Our team is dedicated to providing exceptional, specialist care and support to patients and their families during challenging times.

People are at our core. We offer a supportive environment with opportunities for professional growth and development and are always aiming for the highest standards and working environment. Our teams work positively together, collaborating to ensure our patients get the best care, and staff enjoy a fulfilling career knowing they make a real difference in people's lives.

Our values are Compassionate, Skilled, Accountable, Trustworthy and Principled - working here means being part of a community that focuses on empathy, respect and teamwork. We're there for everyone who needs us and are on a mission to change the way society and healthcare systems care for people.

Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine.

How to Apply

To apply for this exciting role, go to our website https://www.teessidehospice.org/vacancies and apply, alternatively email your CV and Cover Letter to Recruitment@TeessideHospice.co.uk

For more information about the role, including the job description and person specification, please go to our website: https://www.teessidehospice.org/vacancies

Closing date for applications is 15^th March 2026, but we reserve the right to close the advert earlier if we have a high volume of applications.

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

This role requires a DBS check. We will do this for you.

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